I visited for the second time, and every time I feel at ease. The place is very relaxing, and…read moreJennifer is very professional and attentive. If I lived here, I would visit more often. Very relaxing

I have been going to Mind Body & Skin for years for my eyebrows waxed and only trusted the owner…read moreJenna to touch them. I also got an occasional facial and massage done and both services always exceeded my expectations. I recently had my eyebrows waxed by Kaleigh several times and she is amazing!!!! I am very selective on who I allow to touch my eyebrows and her ability to be consistent each visit with the end results and be able to have a conversation with her customers at the same time is real talent! I never have to check my eyebrows when she is done because she is that good! I would recommended Mind Body & Skin to anyone because not only is the owner extremely friendly, she is passionate about her business and takes pride in the services that her clients are receiving by only employing talented staff.

Just had a wonderful facial with Lana. It was everything you could want in a facial. The 5 star…read morereviews here are spot on

I decided to come here for my first facial ever. I am so glad I did! Ellona did an amazing job with…read morethe facial. She was very attentive & gentle. My face was left feeling so smooth & glowy. I really recommend booking with Ellona, she will address any questions you may have & will make your skin feel rejuvenated!

My wonderful husband surprised me with a 90 minute massage and I've been a fan ever since. I…read morespecifically request Rachel because our energies match. She has great technique and we spend our time just ruminating on life. The atmosphere is warm and inviting. You're always greeted with a smile! I look forward to my appointments. Do plan in advance as they book weeks out.

My massage therapist was phenomenal! I have never had such a thorough massage. My first facial…read moreever left me feeling completely relaxed.

You have to experience it to understand how truly great you will feel afterwards. Not only is my…read moreskin looking better but it is so relaxing that it promotes better sleep for me. Stephanie's work is not to be missed.

Booked an appointment almost a month in advance. They cancelled on me two hours before my…read moreappointment because their esthetician is out sick. They had no one else to work on me and the earliest Saturday they could get me in was 3 weeks from now. It was very disappointing how they couldn't better accommodate me since they were the ones that cancelled esp cause I work mon - Fri. I was looking for a place to get monthly facials from since my skin is sensitive and breaks out easily. I decided to go elsewhere.

Always professional, clean, pleasant. They explain…read moreeverything to me during my appointments. I said I always look so good since going there for Care . Staff is always knowledgeable about products available and appropriate for me .

I left a message to get an appointment for Botox. I was never acknowledged or called back.read more

I had a really disappointing experience at Skin Forensics…read more I came in during early pregnancy after having already experienced back to back miscarriages, and my skin was in terrible shape. I explained that I believed I was dealing with hormonal acne, but the owner repeatedly assured me I was wrong. Instead, she diagnosed me with dermatitis and insisted that I was likely having an allergic reaction to my laundry detergent. She recommended an oil-based cleanser that she had formulated herself, which I personally believe made my skin significantly worse, and I also spent money replacing all of my laundry detergent based on her advice. Throughout the appointment, I felt unheard and dismissed. After my skin continued to worsen, I later saw a dermatologist, who confirmed my suspicion that I was, in fact, experiencing hormonal acne. What concerned me most, however, was that despite knowing I was pregnant, she encouraged me to take cod liver oil supplements, saying the high vitamin A content would be beneficial. I later learned that excessive preformed vitamin A during pregnancy can increase the risk of birth defects, and I was incredibly relieved that I chose not to follow that recommendation. I understand that everyone's experience may be different, but based on mine, I would encourage anyone--especially if you're pregnant--to be cautious and to discuss any skincare or supplement recommendations with your OB or healthcare provider before taking them.

I'm a travel nurse, and I've been to several estheticians across the country. I can confidently say…read moreshe is the best I have been to. She has treated my skin with mask-related acne. Hormonal acne, during my pregnancy and now postpartum. When I started seeing her, my goal was to control and improve my acne. I have exceeded that goal and am now confidently rocking my skin makeup-free. Her knowledge of skin and how to care for it is extensive. She analyzes your skin and gives an in-depth recommendation on a home routine. She is judgment-free when I'm not consistent with my routine and helps me get back on track. She is worth every penny. With consistency, you will see improvement and enjoy every visit, as she is not only an amazing esthetician but also an even better human being.

I live in NYC but have been spending a lot of time in Western Mass at my folks' during the…read morepandemic, which was how I found Kelly and Radiance. I was researching a particular treatment that I was brand new to, and had lots of questions. I shot off a cold email to Radiance, and Kelly responded personally right away with a detailed and straight-forward response that put me at ease and led me to chose this spa over the many others I was googling. I've since gone back a handful of times for various treatments. As someone who does a lot of research I can tell you that you can NOT beat these prices for this incredible value. I will now schedule all my treatments around my visits back to my folks' house!

Chloe Chloe Chloe! She is the BEST for facials/Brazilians/EVERYTHING. She is the sweetest as well,…read moremakes you feel so comfortable. I will forever be a loyal client! I have met the owner Kelly once before and she is so nice! Definitely happy I found my new skincare place!

This spa is in desperate need of updating, it has literally looked the same since the 90's. Went…read morefor facial and massage, both were fine, staff very friendly, esthetician pushing product, I felt like I had to purchase, ended up buying items, the moisturizer had clearly been opened, the serum does nothing, very expensive and over rated. Probably won't go back, my family gave me a gc to Puffers, which is like night and day.

For over 20 yrs this was my go to place for certain services but I had such a terrible experience…read morethere in May I will never return. I was so upset and disappointed I even mailed a letter that had to be signed for to one of the owners. I never got a response of any kind from her. I had a one-hour massage scheduled at 1230 with Nicole. I came in early, as requested, to update paperwork as I had not been to the spa since before the pandemic. Jim, a partial owner, informed me that Nicole was running a few minutes late and this concerned me immediately as I had a family event right after my services. I informed Jim that I was on a tight timeline. He acknowledged hearing me, and then continued his phone calls searching for loam for his lawn or something. It was clear that his mind was not on his business or his customers. After I had been waiting for 45 minutes, Jim left the front desk and came back a few minutes later stating Nicole had had a problem with the table. When she finally came to get me she was not apologetic and blamed the delay on the table. A 45 min delay b/c of the table?! Are you serious!? I wondered how long it would have taken her to start my service if Jim had not checked in with her b/c she did not call him for help. I understand that sometimes things happen that are beyond our control but her approach really communicated disregard for customer care and satisfaction. She was very disengaged and it was clear she wanted no part in the conversation I started as she wandered off and I had to ask where she went. I asked both of them what we were going to do as I had booked services and was now running very, very behind. I then learned my pedicure appt had been moved to 2 PM without my knowledge or confirmation. If staff need to modify appointment times, patrons really should be consulted. Jim made a halfhearted attempt offering me a service I did not want at a time that was 45 min away when I had already been waiting there for 45 minutes. I am sorry, but this was completely unacceptable. I left without receiving any of the services I scheduled weeks in advance. Most of the staff I have worked with there over the years have been great. Nicole was definitely the exception. But don't expect much in terms of hospitality or customer service.

I came here recently trying to find some holiday presents for a loved one with mature combination…read moreskin, and I was not disappointed. The sales associates were all incredibly friendly and helpful, and the store was filled with enticing skincare goodies (including a shelf of products "specifically for men"). Joia has become my go-to beauty destination right here in Northampton!

I had the best facial of my life here today! The Dr…read more Hauschka products (a very natural line from Germany) left me glowing, and Jaime the aesthetician, who works at Dr. Hauschka's U.S. headquarters, was a lot of fun, terrifically knowledgeable, and highly skilled. This store also carries a much-too-enticing array of natural and organic beauty products. A true gem.

For my first experience to a salon was really great & the work environment was very nice & I I was…read morevery happy with my service from one of the professional stylist Amanda for my Men's haircut. She was really good to me and I enjoyed her company & service.

Lovely Aveda Concept salon--not the noisy atmosphere as in most salons. This was a spa experience…read moreat reasonable price points. Safe, easily accessible parking. Color plus cut and glossing with Amanda--very pleased with the outcome! Booked another appointment for 5 weeks. The owner Michelle--was lovely. Highly recommended!