I placed a $1,000 deposit with Acura of Laurel on June 30, 2025, for a two-year One Pay lease on an…read moreAcura ZDX, after they assured me the vehicle would be delivered between July 4-8. The lease terms were meant to match a deal my friend received. After following up multiple times, I was told on the morning of July 7 that the delivery had been delayed until July 15--with no VIN, allocation details, or any assurance it would actually arrive. When I asked about the delay, the response was vague and dismissive. I was told, "We can't do anything about it," and they even offered to refund my deposit mid-conversation without addressing my concerns. This entire interaction left me feeling like I was misled into placing a deposit so they could lock me out of the end-of-quarter and July 4th lease deals while pushing other inventory. I expected better communication and professionalism from an Acura dealership. Very disappointing experience.

I've been a loyal customer of this dealership's service department for nearly nine years (since…read moretheir Tischer days), and until recently, I've always felt confident bringing my vehicles here. Unfortunately, the quality of service has declined noticeably in the past year or so, which has been disappointing given my long history with their team. I understand that new vehicles can sometimes have issues early on, but it's been frustrating to repeatedly bring up problems just to be told nothing's wrong--only to later confirm that there is. Having to record these issues on my phone just to demonstrate that something isn't working as it should isn't on par with the level of service I've come to expect. To be fair, they did ultimately replace the starter on my new car after it started randomly leaving me stranded, but the process took several visits and a lot of back-and-forth before the issue was fully resolved. I've always accepted that servicing here costs more than at other shops, but it was discouraging to receive a quote nearly double what Honda charges for a comparable timing belt service and to be told to "go to Honda" when I asked them to first fix one of the many other warranty-covered issues --especially after multiple unsuccessful attempts to fix them. While my advisor has always been professional and respectful, I feel that when issues become complicated or require extra attention, there's a tendency to dismiss or defer rather than fully resolve them. I would prefer to get this all resolved through the dealership, and hopefully continue servicing here, but I'm not optimistic about it and would not recommend Acura of Laurel at this point.

It was an okay experience here, i did end up getting my new 2027 Honda HRV, but the manager or…read morewhoever it was , was very passive aggressive and crapping on my 2018 honda civic and gave me a trashy trade in deal did not give them my trade in and manager also was trying to give me and my fiance relationship advice, kinda odd but yea. my sales guy was very transparent and sweet to us i wish it was just us talking to him instead of the manager.

IS -5 AN OPTION???? Terrible service, customer interaction and communication plus zero reliability…read more If you want to buy a Honda vehicle, Ourisman Honda in Laurel, Maryland is not the place to go, especially for repairs..... I bought my 2024 Honda CRV 3 years ago and absolutely love my car. I take it in for maintenance regularly and if something shows up in the "yellow" it is remediated. So imagine my surprise last week when i got a call from my Service Manager, Stephen, who informed me that my rotors were "weathered" and my tires were bad. I played the dumb woman routine and asked those all important questions. "Will you need to replace my brake pads?" Stephen said no, they were fine and could be installed back on the machined rotors. Then he said the tires were balding and not in good shape and needed to be replaced. Overall cost was gonna end up around $2K+ for that work. That is all he was able to say, because at that point I cut him off and said, "I DON'T BELIEVE A explexitive WORD YOU SAID!" Why, you ask? Well anyone who knows anything about a car would tell you if the rotors needs to be machined/replaced, you put on new brake shoes. The tires were replaced 10 months ago because I wanted a better thread tire than the standard stock put on. So I called their bluff. I picked up my car, did a PM check on it and scheduled an appointment with a TRUSTED certified mechanic the next week. Guess what was found???? Nothing wrong with the brakes, rotors, calibers, coolant system, or any other system within my car. In fact, I was told the car is in extremely good shape and if they wanted to be picky, they would need to replace my rear differential fluid, which I gave the go ahead for. I have a serious problem when someone tries to pull the "It's a woman and she won't know any better so let's fleece her routine." I called Stephen out in person and I can tell you if you want a car, keep rolling down the road. Very disappointed and frustrated and disenchanted that this happened but more disappointed that OURISMAN HONDA is not trustworthy.

This is my second time purchasing a vehicle at Sheehy Toyota of Laurel. Kevin, Miles and Lisa were…read moreamazing to work with. Miles did an excellent job explaining to the differences between the limited grand highlander and the Platnium grand highlander. He explained all the features for both. Lisa was my finance manager and she did an amazing job explaining the different options for the warranty and service plans. I am truly happy with my purchase and I am loving my 2026 Grand Highlander Platinum!

While the sale was good, the back office drags their feet. My temporary tags are a week from…read moreexpiring and still nothing from the dealership. Note to the wise, call often and talk to the same person every time so they know your issue. If that person is not there, leave them a message. Be proactive... call often... stay on them.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

I can't believe I gave carmax another chance after a bad experience years ago. Ugh…read more Putting this up top because their utter incompetence actually put my life at risk! They inspected my car for a trade in. When I got home, I discovered they had not actually closed the hood fully!! Thank god I hadn't driven on a highway or at high speeds; it could have flown open! How can you be so completely incompetent that you can not even be bothered to close the hood!?! But, they had a car I was interested in. I got pre approval, an offer for my trade in, and made an appointment. Smooth so far. Everything went to pot -- literally -- when we arrived. We waited almost an hour for a salesperson. Some of this was on me, I got there early for the appointment. Still, telling me they wouldn't be available would have been nice. Even so, they were horribly late for my appointment. My trade in mysteriously dropped in value by over 75%. And, the worst part? We go to test drive the car, and it REEKS of cigarettes and smoke. An hour later, and I'm still coughing. No effort to clean up the smell was made, no indication on the listing, nothing. The salesman tried to tell us the last test drive must have done it: bull. It was that deep, set in, stale smell that comes from constant smoke. And they knew it -- all the windows were down when we got in, the only attempt to cover. What an absolute waste of time. Also, to add insult to injury, their wifi barely works, and the vending machine stole $3 from me.

I was shopping for a VW Tiguan SE 4 Motion in Monterey Blue for my daughter. I contacted between 5…read more& 10 dealers and only 2 would get close to the deal I wanted. And only 1 would get the color she wanted - Ourisman VW in Laurel & specifically Isaac Chee the General Manager. What a 'mentsch'! He was upfront & easy to deal with from the beginning. By the time we arrived at the dealership, my daughter's vehicle was prepped, and all she had to do was the paperwork. Most other dealers had salespeople deal with me & they gave me the absolute runaround. I highly recommend Isaac Chee & Ourisman VW in Laurel!!!

*UPDATE* Here we…read moreare almost two months, two temporary tags later and my Wife STILL has not received her hard tags! My Wife reached out to Savannah multiple times to inquire about the status of her tags and the communication has been dreadful! Had we known this process would have dragged out like this we would have NEVER purchased a vehicle from this slothful place! Do yourself a favor and avoid them at ALL COSTS!!!

Each time I take my 2015 Hyundai Elantra in for servicing, I am never disappointed. The Service…read moreAdvisor (Ellery Queen) is always very pleasant courteous, professional, attentive, efficient and proficient. Through text messages, he always keeps me up to date throughout the servicing process on the status of my vehicle. When the servicing of my vehicle is completed, he even makes a follow-up call a few hours later to ensure I am satisfied with the work that was performed. My answer is always yes, I am very satisfied. For the past nine years, I found everyone with whom I encountered at Ourisman Hyundai to be very professional, courteous and caring.

I rarely leave negative reviews, but this experience was extremely disappointing…read more I made an 8:00 a.m. service appointment for a diagnostic issue that I had already identified myself. I dropped my vehicle off the night before so it would be ready when the service department opened at 7:30 a.m. By 11:00 a.m., no one had contacted me, so I called. I was told my service advisor was unavailable and that someone would call me back. That never happened. Over the next 2 1/2 hours, I called the dealership eight times. One call was disconnected, one went to voicemail, and on the remaining calls I was repeatedly told someone would get back to me. No one ever did. When I finally reached someone, I was told they "didn't have time" to look at my vehicle, despite the fact that I had a scheduled appointment. I was also told that my 8:00 a.m. appointment "didn't matter" and that they would get to my vehicle whenever they got to it. If appointments are not honored, customers should be told that up front instead of being left waiting all day with no communication. I picked up my vehicle without any work being performed. As they began explaining what they believed the issue was, I reminded them that I had already told them exactly what the problem was when I scheduled the appointment. Had anyone simply looked at the vehicle or communicated with me, the repair could likely have been completed that day. I understand that staffing shortages happen, but poor communication and failing to honor scheduled appointments are not acceptable. A simple phone call early in the day explaining the delay would have made a significant difference. Unfortunately, this experience left me with little confidence in the dealership's service department.