Our truck broke down on the side of the highway. The water pump broke. We got a mile or so up the…read moreroad and pulled into a truck stop. We called Brian from Black Bear Diesel and he came and towed the truck Fixed it the same day. He actually came and picked my husband up at the truck stop to return the truck. I feel like Brian went above and beyond to help us and the cost was very reasonable.

From the owner: We offer road side assistance from jumpstarts, lockouts, and fuel deliveries to flatbed towing and…read moremedium duty towing or winch out services. We specialize in gas and diesel pickup truck repair with ASE master certified technicians. Quality repairs with quality parts. From towing to repairs we can assist through the complete process.

I wouldn't consider taking your vehicle to Master Autotech, I took my car over the other month…read moresince I was having problems with it and I asked them to check everything out. They told me it was just my brakes, I spent over $900 for new brakes and when I got out of their parking lot my car started acting up again. I ended up taking it somewhere else and this whole time it was my transmission that was the problem. Thank you for wasting my time and money.

Cole and Daniel we're terrific helping us out. We couldn't remove tow mode from our Jeep. The…read morelocal dealership wouldn't even look at the issue until mid September. They ran diagnostics on the Jeep even though they were swamped with other vehicles to determine it was a battery issue. They had a replacement battery ordered and installed within an hour. Now we can continue our vacation to Yellowstone and up to see our grandkids in Kalispell. Thanks so much for going that extra mile.

Our daughter's car broke down while traveling home from Oregon to Denver. Her engine light came on…read moreand auto parts store read code as only needing an air filter. The guys here said they could change filter for her but when they looked at it was a new filter. So they read codes again talked to my husband and explained what all needed to be done. We approved order and they got to work. Worked till almost midnight to get car back and ready for her to get back on road. Thank you for making what could have been a major delay a small hiccup.

Came in for just an oil change since we had been on the road for 600 miles and the rest of the…read moreshops were closed. The guy took forever to even notice he had customers, when he did come out he looked dumbfounded that we needed service, did the same for a few other customers that came in. He proceeded to take an hour and a half for a simple oil change and had the audacity to change us extra because it was a mechanic shop, not an oil change place. He did not give us a rundown on how the car is, he just said "here it's done" and had his helper park the car (which he could barely even park it, he had to back up like 3 times). This place is so inefficient and we weren't able to even eat anything afterwards because they took so long.

My van overheated outside Jerome on a Sunday night, June 11…read more I get the oil change regularly and fluids checked. Mixed feelings about leaving Jerome with a non-working vehicle after 2 nights of motels I couldn't afford but mostly due to being stuck with 2 kids by myself and more unhappy with 1-800 radiator who won't give a refund for an installed radiator (about $110 total for that part) that was never actually used because I left town and didn't have an objective person there to help me have clarity. Apparently the head gasket had blown. The first night/morning we at least had an indoor pool at the "fancy" comfort inn lol so the kids were happy they had a brief staycation. It took until almost 11 am Monday for me to research and ask for recommendations and call around to find a place with availability. Lots of places were booked solid for a couple days. Got the old previously-reliable 1997 Honda Odyssey towed over to Ryan's on Monday the 12th. They called 7 or so places apparently to finally find a radiator but the quickest one could be there was the next day via 1-800- radiator. Tuesday morning they replaced the clearly broken radiator and the unseen thermostat for about $250 total parts and labor. Water outlet gasket $6 Radiator $110.65 Radiator cap $10.10 Thermostat gaskets $8.05 Thermostat $10.45 Green 50/50 antifreeze 1 gallon $12.95 diagnostic/repair time $80 Sales tax $9.49 Total $247.70 The van started back up initially after "repair" and went a short distance apparently for a test drive but we could see there was a little fluid coming off the vehicle near the radiator, weren't sure if it was dripping from the frame as everything had been rinsed off or if from the radiator. The guy went to to start old Betsy back up and the white smoke and horrible noises happened. I didn't have clarity about maybe I should have them take off the radiator now (and they'd charge me more for the labor to do that of course). I still had some vague idea I was going to fix a 20-year-old vehicle with about 275,000 miles on it. I don't know why! As soon as I got out of our friend's vehicle 150 miles away in Nampa I had the sudden clarity. Too late. Of course Ryan's never said it's not worth it either or encourage me to charge me less to remove the radiator or anything. Maybe $100 is nothing to them. I'm a single mom. $100 is a big deal to me. They had an appearance of trying to help (we hung out in the tiny waiting room for hours and mostly it seemed like it was no big deal) and in some ways they went the extra mile... the receptionist took me up the street in her car to pay for the tow dolly (and she waited which always takes a lot longer than it should, it seems), so when my friend showed up from Nampa to tow us after hours we'd be able to get it and go. But she later berated me like I'm so ungrateful because I'm unhappy that the radiator "can't" be returned and they gave me a break and charged me only an hour labor. Just another number as long as they get paid and I'm gone? I don't know. Be careful but you have to with all mechanics unfortunately. I don't think I would return if they were the only option. I might stop and say hi and wish the best but I don't think I'd pay for their services again. I did like the fact that it seemed that there was a close-knit group of guys working there and the mechanics genuinely seemed to care, maybe more than the owner or receptionist. I wish them all only the best honestly. I'm still looking for a vehicle as of 15 July 2017. I have a limited income and can't afford a car payment so I have to get something reliable with what I've saved up, mostly what was saved while I was still married when finances were much better and we were able and willing to live beneath our means. Thank God for the bro in Christ who came and got us in Jerome and for his wife who knows I'm not a threat! Thank God for my sis in Christ who's lent me her truck cuz she's been driving her motorcycle since it gets much better gas mileage! Thank God for the other sis who was investigating coming to get us since she has experience towing horses and stuff and for another who talked to her mom who lives in Jerome, and thank God for the mom who was willing to let us stay in her camp trailer if we had stayed in Jerome any longer. And we're not LDS! We have been part of the Treasure Valley Church of Christ in the Boise area. People aren't perfect but are sincerely honest about their sins and need for Jesus and are clearly following in his steps the best they can with the strength and grace which God supplies. God bless you all and may God bless Ryan's repair.

From the owner: We specialize in same day repairs for over the road travelersread more

Called them in the morning as my rear wiper and the windshield washers both front and back stopped…read moreworking; after it was fixed, we asked them if they could change the spark plugs on our 2003 van; they completed that as well as we waited for the work to be done; couldn't be happier that we got everything done within 2-1/2 hours and at a reasonable price; thus will be my go-to place for any future auto needs!

Took a little longer than initially quoted but they did an awesome job and were very reasonable in…read moreprice! Would highly recommend!

You can't put a price on honest, reliable service. I've gone here twice for pretty significant…read morerepairs and I've been satisfied both times, with the service and the price. These guys don't seem to really advertise. In fact, I always thought it was just an auto parts store, having driven by it a million times. I recommend them and I've never recommended a repair shop