Free People is a fav for my entire family, 3 generations. Usually easy to find items, fun trends and not going to break the bank. Great to order on line, easy returns, fun sales associates. Yesterday, three of us went to Fashion Island. Four associates in the store. A manger behind the register and a new hire...how do I know? Their entire conversation could be heard from every corner of the store. I know way more than I should about hiring and not hiring PT employee's because the onboarding takes to long...regardless...not a nod, welcome or peep out of them to any customer in the store. we helped ourselves went to the dressing room where 2 more associates stood inside to help put clothes in the rooms and write your name on a door ( underwhelming customer service). When the items didn't fit my daughter, she popped her head out and asked me for another size or color. The sales associates were busy talking to eachother. Finally when asked for another color again, I suggested to my daughter to ask the girls, surely they know what colors are available, and there were only 2 feet from the bench I was sitting on. They rattled off the colors, not one offered to get another color... Customer service is at an all time low, its sad to see one of my favorite stores in a premier mall think this is appropriate service. read more