Always a good experience at this location for all the right reasons: - organized and clean, easy to find what you're looking for - staff is helpful and friendly, every time. Love shopping in here! read more

The very worst customer service I've ever experienced. Nothing short of weird. Distant, cold and stand offish. I will never go in there again. It's been weird before but yesterday I was speechless. The worst. read more

Bad and unwelcoming customer service. They judge and discriminate against customers. I'd rather take my money somewhere else.

I'm a huge FreePeople fan. I buy most of my FP clothes online but today I decided to give my local store a visit on the off chance that they had a better selection and better customer service than my previous visit. The selection was much better than last visit so that was fantastic. I found a great outfit and went to try it on. There were two girls working at the counter, a tall blond and a short redhead, neither of them said a word to me and kept having their personal convo. I looked at jewelry on the cashier counter & they still failed to acknowledge my presence! I went to the dressing room & had to redress, go back onto the store floor to get a smaller size & they're still talking to each other . Zero customer service & support, borderline rude & dismissive. I purchased the outfit but am really bummed the FreePeople employees were so not into their jobs, which made my shopping experience a negative one. Maybe hire employees who represent the FreePeople brand better? read more

Staff is very unwelcoming it sucks this is the only free people in my area. Every time I come in here no one says hi. Their attitude makes me feel like I am a burden ? read more

Every time I go into the SB location not one employee even looks at me or says hello, asks if I need help, or says bye when I leave. I went in ready to spend money today and after nobody acknowledged me or my family we left. I used to work for the brand so it is disappointing to be given such snobby, terrible service. read more

Great and clean store that is more on the expensive side, but has good quality clothing and worth the investment. Most of the pieces can be worn in multiple different ways and for different occasions! The staff was friendly and were wearing masks. Easy street parking around the area read more

Free People - Women's Clothing Near Me - Santa Barbara, California

FP in SB. Beautifully decorated store with loads of clothing, accessories and some shoes. Each FP store has its own vibe it seems; this one has a lot of country cowgirl vibe it seems, but still loads of beautiful items. Bring your credit card or a wad of cash cuz you gonna need it.... more than half my closet is FP, I admit I have an addition to their flowy, bohemian style, but it is one the pricey side.... Located on attractive State Street, there are many stores and restaurants to hop into before or after you check out FP. read more

Free People - Located in beautiful State Street - Women's Clothing Near Me - Santa Barbara, California

What a disappointment! The clothes and Decor was awful. Don't waste your time at this one you're better off getting your Freepeople clothes at TJ maxx read more

I'm surprised by all the bad reviews. The sales staff are always friendly and attentive. However the selection is severely lacking. It's a tiny store and I rarely find anything I want. I mainly go there to return items I bought online. I wish they had a wider selection and variety of styles. read more

My sister bought me a sweater for Christmas, I didn't like the way it fitted. Went to take it back two days after Christmas I didn't have a receipt. It was a present, I didn't want my sister to know I was going to exchange it with out a receipt they wouldn't let me exchange it for something else. I would feel really bad if I had to ask for a receipt, you would think with Christmas gifts they would realize very few people have a receipt, I will never shop in this store again read more

For such a small FP store it has a lot to choose from! It has a great vibe and friendly staff. Love my new sweater :)

I am a huge fan of Free People clothing. I like the uniqueness of their clothing, and I've worn the brand for years. It's affordable. I am absolutely livid with the workers at the SB store! The first time I visited was about a year ago. I felt as if the salesperson was following me, however I ignored her. I reluctantly went in last week with my daughter. I told her I didn't generally go to this store because I believe they racially profile. As we walked in, two gIrls immediately came from the back. One spoke, while the other idiot worker plants herself in a position to watch us. She pretended to straighten out the rack that had absolutely nothing wrong with it. Where we moved, she moved. Made no bones about not being discreet. What is so irritating is that I probably make triple their salaries, and have no issues paying for items. Second, my daughter didn't have a purse, and thIrd, my purse couldn't even fit more than the wallet I was carrying. I rarely will give attention to ignorance such as this, but after two visits, I'm making you aware! Stop profiling! It's rude and not called for! read more

I went on the Yelp site to get directions and was shocked by what people said. I listened to it but I have to make my own decisions. I went in there and was promptly greeted, helped by more than one person, and all of my questions were answered. I was able to make a quick and painless return and everything in the store was absolutely fine. I will be back. Their sister store is also a couple doors down and you can decide which store better serves your taste. read more

What a FUN and NICE free people! Big chain, and I shop here a lot. But this particular SB State Street Free People is so well-stocked, staffed, and decorated that I must return! I bought $790 worth of apparel and accessories there today, and I can honestly say that I am happy with my purchases and the service at the store. Very cute salesclerk and clothes. Would return. read more

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The worst free people ever! Rudest staff I've ever encountered. Free people is my favorite clothing brand and it is a shame the employees here are so insolent. I work for a very prestige company in retail and the thought of not greeting guests as they walk in my store? Unthinkable. All you have to say is hello or welcome in. Such a bad/ugly look for these girls to be so inattentive and lacking mannerism. I wanted to buy a jacket and a couple tops but then I would've been talking to myself at check out so I walked out instead. I think it's time for this manager and the company to clean some house or maybe hire a new hiring director actually. read more

Free People is owned by Urban Outfitters (UO also owns Anthro) and sells more Bohemian/Indie styled apparel. This doesn't describe my look, so I was surprised to see a cute romper I wanted to buy in the window. Claire assisted me immediately to start a dressing room. She also helped me select some additional pieces of clothing, such as a black bodysuit to wear under the romper, since it's sheer and a little short. Honestly I was being such a pain while in the store and I probably sounded really bratty. I tire quickly from clothes shopping when I have to think and keep trying things on... But Claire was patient beyond belief! Wow! She was focusing on helping me for at least 15 minutes. I bought several items from Claire, and realized the next day that I had accidentally purchased an incorrect item; the romper I gave Claire to check out was one that was missing a button. I had brought the wrong one to her. This leads to the reason why Claire really shines. She actually noticed minutes after I left the shop that I had purchased the wrong romper, so she put on hold the correct one for me! I learned this through my conversation with her on the phone when I called to inform her, which really wasn't informing since she had already noticed the mistake herself. When I returned another day to exchange my missing-button-romper for the correct one, Claire wasn't there, but two other girls were. They basically said Claire is the best sales associate at the store. She deserves five stars. This is a good Free People store. Another interesting thing about it is that the romper I bought is an "online only" article of clothing. How and why were they carrying it then? I don't know, but I'm not complaining. read more

The employees are great, however they never gave back all my money on a return item and couldn't explain why? They still owe me 20$ Really not good quality clothes. My daughter ordered a dress close to her Wedding day and was relying on this dress. When it arrives it had no buttons on it, where there was supposed to be 9, and it looked dirty, worn I was horrified. Still did not get full price paid. Be warned read more

If you are one of those girls who doesn't exactly looove shopping but also loooves super cute comfortable clothes..this is your one stop shop. Anytime I need a new piece-whether that be a nice blouse, dressy tank or cute dress or skirt..I can always count on the place to find an amazing piece of clothing. The lady who last helped me here was so helpful and directed me to the slip dresses which is exactly what I was looking for. I can shop here in 6 minutes and get the perfect outfit..! read more

I have come here a couple of times within the last year and the staff here is rude and unwelcoming... I understand the pandemic and what's going on but no reason to disregard customers and act like you don't see them... read more

How do I keep myself looking so fresh, so clean? The wonderful wardrobe selections at Free People. And the Santa Barbara location was no exception, as in my opinion should be the flagship for the brand. My weekend trip up here made me feel like it was still summer time, and I had to get one more ensemble to really enjoy the weekend. And the team at Free People really did help me find something dainty yet bold enough to liven up my latest weekend excursion. read more

Really cool store with some really nice stuff. Not many changing rooms, so my wife had to wait in line, and many people after her had to wait in a queue to try on clothes. Nice products, great to see things that are made in the US. Kinda pricey though, but I guess what do you expect when you want your US workers to have a livable wage making the clothes you are wearing! They got to have money to bring food to the table too! If I had more money and can afford to come here more often, I would! Stuff here are super fashionable, and comfortable! read more

Ugh. I hope someone in upper management reads this. I went in to free people and saw a $200 dress on a mannequin that I wanted to try on (that I was sure I would buy for my honeymoon). I was COMPLETELY ignored by all staff here. They were all talking to friends, no one made eye contact, offered to help, nothing. I walked in circles multiple times trying to find the dress on the hangers but couldn't and no one was willing to help. Finally I got fed up of waiting for a sales girl to acknowledge me so I tried to approach one only to find each jabbing to a girlfriend. RIDICULOUS. I have never, ever left a review for a clothing store but this was beyond absurd. Seriously upper management if you are reading this...fire your staff! They are costing your company millions in revenue. Horrible horrible will never go back just by how I was treated today. read more

I love free people--this has nothing to do with the brand but the store in SB. I have been in several times and am rarely treated like a customer. All the employees are talking to each other or having extended conversations with friends who are in the store. Today, however, set me off. I had a return and during the entire transaction NO ONE spoke to me. The girl who returned mine just grabbed the bag out of my hand, did not ask why I was returning or how I was doing, handed me the cash, no thank you, nothing. It was a disgraceful moment in customer service. read more

The clothes is so cute and comfortable. The sales girls were awesome and so helpful.

The employees here are very friendly and attentive when it came to the dressing room area. We were asked if we needed help with anything and this Free People is very fully stocked. I would definitely come again read more

Kat is awesome she was so great! She made me feel so comfortable and found me shirts that she thought I would like she was great. She genuinely wanted me to find something that worked for me and I could totally feel that. Her coworker was so awesome too and said nothing but good things about Kat. They were supportive of each other which I totally appreciated. The energy was great in the store and the girls are a really good team. read more

Great atmosphere and the staff is so sweet and helpful! I love that they are trying to promote using their free reusable bag to shop by offering a discount on future purchases! Highly recommend! read more

They have a cute selection of clothes (albeit pricey). One of the sales people was really nice. The other one was not polite, so she gets one star off for overcharging me, and one star off for not apologizing. It wouldn't kill you to say "sorry for the inconvenience" or something of that sort. read more

I went in today with a lot of online returns and both stylists working there were extremely patient and helpful. Such a friendly and attentive staff :) I always have a great experience when I shop in this FP! read more

I LOVE LOVE Free People!! This store is so cute and the ladies who work there are soooo sweet and helpful! They always have a good selection and I really enjoy going in there, specially when they have a sale!! read more