Horrible company! Was great 10 years ago and totally fell off. Smh - I loved Free People but the inventory has declined, so has the quality on certain items that are highly priced and the shipping of all is DEBILITATING! Several times I've paid for overnight shipping and FP still takes a wee to get my items to me by switching delivery companies and. Or getting the package to them on time. I ordered clothes overnight to wear o it of country, of course FP did not get them to me in time . It's been 4 days and I'm being told my items won't arrive for another 3 days and was just shipped yesterday ! And I leave out of town the day after tomorrow . Thanks for taking my money and inconveniencing me . Free People is no longer my favorite store due to mainly the poor quality of service with shipping and the lack of cute inventory. DO BETTER FREE PEOPLE ! read more

I do love this location. My only issue is that they don't always have Large sizes in stock, sometimes it sucks seeing something cute and they don't often have my size. The employees here are amazing ! They are around when you need them and they give you space to look. I noticed some reviewers have complained about returns, I did see a woman making a return today and they didn't have any issues helping her so I hope whatever issues this location was having have been resolved. This location is super close to me so I really wanna see it thrive and stay open! Side note one other issue is that the dress I bought today, obviously it's brand new and the little free people emblem inside that's supposed to be sewn on is dangling and ready to fall off already. Not a huge deal but kinda disappointing, I know consignment stores often check for that free people emblem to verify authenticity/brand. read more

This is one of my favorite brands but most of the time their styles are too big for me. Well, not today! *Not sure if that was a good or a bad thing?! Lol. This Studio City store is my fav. It's beautifully laid out and the employees are very friendly. Friday I had some time to kill so I decided to check out the latest styles for Fall. Loved so many things but stopped myself from going crazy. Found a pair of adorable jeans that surprisingly fit me!!!! Yay! And a couple of stretchy tops. Shazia, was my girl. She helped me with my finds and checked me out at the register. We had a lovely conversation and she made my day!!!! The prices vary depending on the style. Worth exploring you never know what you may find. Highlights: -plenty of metered parking as well as a parking lot behind the stores -staff is friendly and helpful -stylish clothes -variety of sizes Lowlights: -a little pricey -very slender people might not get lucky finding pants to fit. read more

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This Studio City store is wonderfully unique! The family like atmosphere created by management and the entire staff of women that work in the store, is exceptional. They meet and greet, remembering the names and faces of their customers and offer considerate help without unnecessary hovering. The 5* level of professionalism and care that I have experienced for over 10 years in the Studio City store is rare which makes shopping in the store rather than on line, something I look forward to.....and the store displays are a visual delight! read more

I was looking at a new color of my favorite pants when the store manager Niree asked if I wanted to try them on. I said "I'm just looking at the color and besides I don't see my size". "Oh we have all sizes in the back", she said. "Great!", I replied, "I'm an extra large!" She then immediately says "No you're not...you're a large. I'll put a large in the dressing room for you". All I could come up with to say was..."Why?" To which she insisted "Because! You are a large!". Really? Oh no! Whatever will I do with all of my other comfortable and properly fitting extra large pants at home? Seriously? And she has NO IDEA WHY I asked for extra large! Could be medical! Could be a gift! But she absolutely refused to discuss it! Who is this crazy btch??? And there is no way to report her entitled discriminatory BS because customers have zero way to contact regional managers or the corporate office. So...avoid this psycho store like the plague because they are free-range crazy with zero accountability!!! read more

I purchased product from this company and they shipped me a completely sealed flat plastic bag envelope! As thin as a piece of paper and weighing about the same. This was obviously NOT done on accident. This was done intentionally and with the obvious purpose of theft and demeanor and is fraudulent. It is a clear message that they will cheat and steal from you and laugh about it. This company does not belong being in business doing this to consumers who spend their effort and money on a product and deserve an honest and respectful business transaction. They have no integrity at all whatsoever. They call themselves Free People and it should be Free Money that they get from scamming the retail consumer community. See 2 photos. The address this trick scam came from is Free People Direct 11681 State Avenue Kansas City KS 66111 read more

Free People - Women's Clothing Near Me - Studio City, California

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blown away at how rude the employees at this location are. never in my life have I left a retail store feeling bad about myself but my experience at this location did just that. the employees blatantly ignored me the entire time I was in the store, yet were friendly to other customers. Janet was especially rude. she rang me out and gave me issues about exchanging an item because I used a gift card to pay for it online. overall awful vibes at this store. mean girl energy! read more

Super amazing selection of clothing and very nice and very helpful people work there. I could not recommend this store more. Everyone that works there is very friendly and to me they have the best selection of all the local free people stores. Highly recommended! read more

I got a Christmas present from Free People. I don't shop at their stores, prices are a tad high, but I passed many times by this location so I came here for my return. Not a good experience. Customer service was flat out poor! No other customers in the store, many ladies working here but they prefer to hang with each other than help a customer! Not a a good shopping experince, on top I have to go to another location for my return! Not a good introduction to Free People. Unhappy customer! read more

My first-ever Yelp review is brought to you by the appalling customer service at the Free People on Ventura: I went to Free People this evening to make a return. As soon as I walked in the door, I was alone. I waited a solid 2 minutes in an empty shop as I waited for a store associate. Eventually, two ladies walked out together from the dressing room area. I got a very strange vibe from them, like they were annoyed that I was there and were also giving me fake smiles and pleasantry. Once I was able to tell them that I was making a return, they asked me if it was from online or in-store. I told them it was from an in-store purchase and gave them my receipt, and they told me that they JUST got new scanners and it probably wouldn't scan my receipt from last month. (FYI I am well within the 30 day return window, so it wasn't a store policy issue.) They fake scanned my receipt in front of me, and told me that I'd unfortunately have to go to another location to make the return and thanked me for understanding as I left. It was strange, BUT LET ME TELL YOU -- I went to a second Free People and saw THE SAME scanners at the register. I asked the sales associates if these were "the new" scanners, telling them that I was just sent over from the Studio City store because they couldn't scan my receipt. The two ladies at this location were incredibly helpful and compassionate, apologizing for the experience that I had and explaining that it's against store policy for Free People to refuse returns and that the scanners do, in fact, work and that I shouldn't have been sent away to drive all the way to another store. I feel absolutely livid that Free People in Studio City lied to my face. Judging from many previous Yelp reviews on here, this has been a long-standing pattern at this location, providing crappy customer service and turning people away. I didn't get the names of the two girls with the attitude, but one was beach blonde, blue-eyed, wearing bright red lipstick and cowboy boots. The other particularly snarky one had a very thin frame, brown eyes, and a curly brunette shag haircut. Shop at literally any FP location other than this one and save yourself the disrespect and frustration. read more

The funny thing about this review is I actually went to Free People twice in one day last Sunday. The first time, I lightly browsed and found the sold out vans sneakers I've been looking for over the last couple of months. They didn't have my size in stock but a nice salesperson named Sav let me know they could order them on express shipping - my first win of the day! Then, I returned in the afternoon seeking a boho chic wedding outfit. This is where FP really earned a 5-star review. I was immediately supported in this endeavor by master stylist, Brooke, who picked out an assortment of options until we found what I'm deeming the ideal wedding date outfit (including shoes in my size). While I had Brooke's attention, she assisted me in finding several amazing other outfits that I completely fell in love with. Once I get a few more paychecks, I will certainly be back as there is a great team at Studio City Free People. Thank you Brooke and Sav for all of the help. Your confidence and support is much appreciated as I bought several items I never would have picked out for myself. So appreciative!! read more

Nice store but the inventory was limited. I was expecting to see more clothes inside the store

I love FP and have always had a good experience at this store, but today two of the women went above and beyond. I didn't get their names, but I was in today July 26, 2024 around 11:15a ish- one woman had an adorable snag haircut, brown, shoulder length which looks great on her, and another had long blonde hair and big blue eyes like little swimming pools. I wasn't feeling well and they went beyond their job description to help me and it really meant so much that they would bell me like that. It's great to see FP hiring kind and strong women that support other women. I wish I got their names but I want FP and them to know how wonderful I think they are and truly, truly grateful for their assist! This is why this is the only FP I actually physically go into. Because of these women and the others like them. Thank you again QUEENS! read more

Love the Free People brand, will always stop by if I see one. Lots of options, location was great, and checking out was smooth.

First off let me say I love their clothes but I just recently purchased a pair of jeans online. The shipper was 20 miles from my house and the next day it was out of state. I called and was on hold for over 45 minutes waiting for someone to pickup...Nada. Then the next day I tried the texting/ chat thing after multiple ChatBots I finally got a real person, I think? Another 45 minutes of texting back and forth. They said they would reship and I had to wait 72 hours to get an email confirmation, Nada. Called back on hold for another 45 minutes, Nada. Tried ChatBot again finally got a real person, I said I was done waiting and just wanted a refund. Again I was told to wait 72 hours for a confirmation email. Unacceptable. read more

free people s costumer service is does not exist at all. Nobody answer for phone or emails. I had a return over two weeks ago.

Really great service here! I've been shopping here for years now and had to update this review after my recent NYE experience. It made me remember the amazing sale they always have the last few days of the year. I always find so many cute items at ridiculously incredible prices and they are always very kind about adjustments if I've just purchased something a couple days prior that then goes onto a deeper discount. I'm so grateful I was in town this year, last year I was out of the country and completely forgot I missed the sale until this year when it dawned on me I always swing in the last couple days of the year if I'm in town and find the greatest bargains. This year I picked up a super cute really vibrant velvet backless dress, the cutest intricate velvet pants and a really cute skirt - all at a ridiculous fraction of the price these pieces would have originally been, like $400 off! In years past I've snagged amazing pants, jackets and more all at fabulous prices. The girls are also the sweetest here and on nye one really sweet one at the register did me a real solid by adjusting the price of the dress I'd purchased days prior before it had gone on an even deeper discount. They are always really good about this, at all of their locations (at least here and Sherman Oaks). I'd highly recommend this location, especially when the deals are going. Great stock of items and really loving that they have some new pieces that resemble the Love Shack Fancy line (that I now am obsessed with!) at a much more affordable price point. Cute cute cute, not sure on sizing - I'm rather petite so perhaps I luck out with the sale pieces in my size but I tend to need to pay to tailor pants so it evens out a bit. Great Free People, great buyer for this location. read more

I purchased clothes at this location and didn't like how everything I brought for me so I went in today , the same location I purchased from to return and was told that they couldn't do my return because they have a trouble shoot issue on their system ( which is a lie) so I had to drive all the way to the Sherman oaks location to do it there and they told me that that's not a thing within their store or company and that they were lying to prevent being hit with returns. Very disappointed that the crew that worked there today 12/12/23 at approx 3:30/4pm would lie to their customers read more

I recently had an awful experience at the studio city free people store. I was shocked at the audacity of the employees for their rudeness, deception, and their unwillingness to assist me. I attempted to make 2 returns today, and as soon as I went up to the counter, the employees were dismissive and rude. For both returns, I had my receipts and approached them kindly. The first woman immediately told me that they do not accept returns from purchases made at other free people stores. That is not true per free people's return policy.  When another employee came up to help with the second return, she told me that their internet wasn't working, meanwhile there was a person next to me making a purchase at the exact same time. The employee told me I could try another free people store instead, and didn't even help me put the clothes back in my bag. I finally called them out and asked if they were doing this because they didn't want to take the numbers hit on the sales, but of course they denied the accusation.  After raising these issues to customer service, I learned that my experience at the studio city location is not uncommon. If the employees are going to lie and inconvenience multiple customers on a daily basis, find a better way to do it. read more

studio city location her name is Taylor brunette girl in her 30's. Was very happy to send me and my colleague to Sherman Oaks Mall FP to return and exchange clothes. what a lousy little bitch should not be working if she has not interested in helping the store clientele. out there are so many nice beautiful-looking girls looking for a joyful job working at the FP store. in my opinion, she should give space for real people who need the job this is not the first time I have watched how she treats other clients at the store. I am disappointed in her misleading and heartless customer service Zero to nothing!!! read more

I love the staff at this location! They are always so helpful and friendly I wish I didn't love the clothes so much read more

Rude customer service friday may 11 at 12:30 from the brunette worker. As soon as I approached saying i wanted to make an exchange she immediately had an attitude problem going "ok??" So i showed her what i would be exchanging and she kept going "OKAY?!?" Again for no reason. So i took my stuff out for the exchange and she said "you're gonna have to come back Monday for this". Instead of giving me an attitude she could have told me that from the start. read more

Fantastic stag, always super friendly and professional. Beautiful store, tons of gorgeous must haves.

they refused to take a return I had from an item I purchased at another store location not once but twice . I've worked retail enough to know that is absolute BS but in fact they don't want to take the hit of the return . terrible customer service ! read more

I normally don't leave bad reviews unless the service is exceptionally awful. I came into this store several days ago to exchange a jacket I bought at the Sherman Oaks location, because I couldn't pair the color with anything I had at home, and the sleeves were coming up about two inches when I put my arm up. The male employee, I believe he is a manager was ok about exchanging it out without the tag attached because I still had tag/receipt. I took the "new" jacket back after I realized I still wouldn't be happy with a different color or the size and didnt want to waste $216 on a jacket I would never feel comfortable wearing. The second time around the male employee gave me a difficult time because he said it was not in their policy to return items without the tag attached, and said I could receive store credit. I didn't want store credit, and I didn't know their policy was exchange only if tags aren't attached, but I had the tags and it was still in the same condition. I ended up calling the Sherman Oaks store, and they told me they'd make an exception and return it for me, but when I got there, the manager didnt even touch or come close to my jacket, she just told me she talked to this location and wouldn't return it cause it smelled like smoke. Wtf? I've had several people who dont smoke smell my jacket, and they said it doesn't smell of anything! I suggest management, and I mean upper management, learn how to train your managers how to treat customers. This guy was very rude and made me feel like a scum. Especially the manager at sherman oaks. read more

Every time I come in here, you guys brighten my day. Today in particular, the loveliest woman of color- I think she might have been a manager- her energy was just perfect and the floor team matched it. You guys really don't understand how much a friendly face and solid customer can do for a consumer. Keep up the great work. Bravo. read more

The staff there is absolutely amazing! Right as I walked in this nice person named Sydney greeted me and helped find the perfect outfit. She was super helpful and friendly. She made my shopping experience an ease and I look forward to shopping there again soon. While the clothing is a bit expensive it is worth it! The materials are high quality and all of their clothing items are so cute. I'd recommend this place for people of all sizes. Their clothing is giving and fits most. read more

Love Free People clothes!!!! Store is a bit on the small side and has limited inventory. But I have to give them 5 stars for the beautiful clothes read more

I agree.. I'm older than the usual customer.. But as a New Yorker these girls have always been so helpful and kind to me.. I love shopping at this store.. Keep up the excellent customer service. PS I never write reviews but I felt like this store really deserves it! Dr. Gloria Blatti read more

I had to return 3 items on a receipt where I bought 10. I was refused service because I'm a costume designer. You realize that we are also paying customers, right?! Fully paying! No discounts! I was told to go back to Sherman oaks where I purchased the items. Very unfriendly and passive aggressive. Sherman oaks branch though friendly, didn't tell me that returns had to go back to them. I'm working today and have to rush to set in Palmdale for a fitting. Terrible customer service! I pretty much outfitted the women on The Walking Dead from Free People. I'll think twice next time!!! read more

If you love free people, this is the only store you should be visiting! The store manger and all the girls are like second family. The service is like best girlfriends! Go by yourself, you have al your girlfriends there! Xoxox luv you gals! Thanks you! read more

This store has the best employees! Came in after finding a kimono online that I wanted. The kimono was sold out online but this store was listed as having it. I called to make sure and they confirmed and put it on hold for me. I arrived at the store to find that unfortunately, they had put the wrong color on hold and actually did not have the correct color. This is where the manager came in to help, he checked to see what other stores had the item and called about 5 stores until he found one who actually had the item in stock. He then proceeded to have them do a sale over the phone and waved the overnight shipping fee so that I would have it in time for my upcoming trip! I cannot thank him & his staff enough! My kimono arrived the next day. The store itself is decent size, has a great sale section, convenient parking around back (with a back entrance), and always seems to be well-stocked. read more

Bad customer service, and employees don't know when their own store closes. Needed to make a return, and called in advance to find out when they would be open until. They told me 10pm. Went to store, which was out of my way, and when I arrived they told me they were closed. read more

cute big store!! i wanted a coupke things but they didnt have my size. they had a decent selection of items. help is decent yet minimal. the typical chicks that work there the gossipy type. id come back if im in the area. i got a dress and jean shorts read more

I am shocked to be reading all of the poor reviews for this location. Many of the negative reviews were regarding returns for clothing without the tags or receipts, which is ridiculous because no other store would accept returns for items without those things either, so you might as well disregard those reviews. I am a regular at this location, and every single time I go the staff is extremely helpful and always friendly. They are always quick to greet me and go out of their way to make sure I am finding everything I need. If I can't find something at this location, they immediately check to see if it is available at a different location, and then call the store to put it on hold for me. I know this is standard, but in most retail stores, this request seems like the most annoying thing for the employees, but not at the this Free People location. This location is also quick to offer you a fitting room while you continue shopping, which I love because carrying an armful of clothing can get annoying after awhile. Today I went in looking for a pair of jeans, and when I saw that they didn't have my size, so I grabbed the smaller size, just to see if they would work, and one of the employees went to go look for the jeans in my size. After trying the jeans on, they ended up working out. After paying, I ran into the girl who had helped me, and she said she went to look for me to let me know they were out of my size, and when I told her the other size had worked, she was genuinely happy. I also make going to the Studio City location my first choice because I have been to the location in the Sherman Oaks mall, and the staff there never greets you when you walk in, they ignore you the entire time, and you need to approach the staff if you have any questions or need a fitting room. They're also talking the entire time you're there, and any question seems to be a bother. As I said, the Studio City Free People is the best, the staff is welcoming and the atmosphere is amazing. read more

Love the decor and the workers were nice ...but I'm beyond annoyed ....I went in because I didn't want to wait for an online order ....but I just got home and they left the sensor on my bag so I have to now find time / make time to make another trip there to get it removed. I should have just waited and ordered online. That's what I get for being over excited and wanting it now! So frustrating/ disappointing/annoying. Now I have to spend more of my time and make another trip there. So tip to all visitors double check your stuff before you leave to make sure the sensors are removed. read more

The clothes are outrageously priced, but I feel like you know that going in. The best part of this store is the customer service. They give you attention and cater to what you're looking for. Since this store is in Studio City, sometimes the clientele can be...difficult. I've witnessed a woman throw a tantrum because they didn't have her size in the store. They offered to call other stores and have it shipped to her, but there was no calming this lady. If you're a normal, level headed person, you won't have customer service issues at all. read more

Free People is def my fave brand.. Love their boho/alternative clothes so much that I'm getting married in one of their dresses :D I've made a few friends from this store but gotta admit some ARE kind of snobby (don't want to mention any names) but I guess that's how girl world is, no matter how old you are! Kinda sucks cus it's a business they should be more professional rather than be judgmental about the types of people that walk in the store right? I mean that's what the brand claims it stands for, the acceptance of women who all share the connection of "femininity, courage, and spirit". Once you become a regular face to them they actually start to befriend you so don't think they're out to get you at first! After all, their clothing is what makes me happy! Thank you Free People!! read more

Free People - Expansion - Women's Clothing Near Me - Studio City, California

This store has been renovated and expanded so ignore all the reviewers complaining about store size. It's now a really good size store with a huge sale room. Shout out to Genesis who was extremely helpful and friendly. I ended up in this FP store as the gals in the Gelndale store where not overly helpful and made me feel like I was taking up there time. I won't be going back to Glendale. The Studio City store will be my FP go to location. read more

I thought the Free People in Topanga Mall was small! This store is smaller as far as selection. Very limited with their jewelry and denim. I was disappointed and surprised there was no white denim in any cut. I'll only come back here when I visit Urban Outfitters to see if there are any sales as their prices are steep. I do love the quality and style of the clothes and jewelry. read more