This is a beautiful store and very clean. The employees are very helpful. It's easy to return any online purchases which I did today. The clothes are very bohemian and run a bit large for this 5'5" & 100 lbs gal! It's frustrating since the flared pants will not fit me. The smallest size they offer is 24 which is more like a 25. If you are my size some of bras and Lycra tops will fit you and a few XS blouses. The designs and styles are trendy and I am jealous of anyone who can wear them:). Make sure to feel the material. Some of the pants can be thick and rough. Have fun! read more

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Even though the Sherman Oaks FP is smaller because it's in a mall, it's one of my favorite FP locations to shop at! The store associates are always incredibly helpful and kind, and it's really fun chatting with them. It's like having instant girlfriends shop with me. I'm unfortunately writing this after having had an adverse experience this evening at the Studio City location, where they turned me away when I was making a return. They said that their scanners were new and "weren't working" on return orders. When I shared this negative experience with the sales associates at the Sherman Oaks location, I was met with empathy and compassion. They explained to me that this has been a regular occurrence where customers are turned away from the Studio City store when making returns and that this is against Free People's policy. I was so shocked at hearing this, but also grateful that they took the time to explain to me what happened and that I wasn't alone. I didn't catch their names, but I loved my experience with the two ladies who helped me at the Free People Sherman Oaks location! THANK YOU! :) read more

Not a fan of this location. The girls up front today weren't nice. I walked in the store and the two high school employees didn't greet me until I was super close to the register and asked "if I'm looking for anything" but when I went around the corner they greeted two other customers who walked in with "HI AND WELCOME!!" . Overheard one of the girls talking about the "differences in customers she encounters" between this location and the Glendale one.... When I was close to her then she started to whisper. The micro aggression was too much and I felt very uncomfortable and just walked out. read more

I'm appreciating this seasons styles. You've kept the quality of the fabrics and created easy to wear styles. BIG THANKS.

Love this store! Every time I come in, the girls are so helpful. I recently was looking for an outfit to wear to a work event. Makenna was so helpful. She styled me several options and really helped me put together the cutest outfit. I went to my event feeling and looking great! It's so rare these days to find employees who really go above and beyond, so I was super appreciative of her help. read more

I am in awe of the politeness and help I received today at the sherman oaks free people. I was turned away at the studio city free people when making returns (they claim they don't take other store returns), even though this goes against their store policy. The studio city employees told me to try going to sherman oaks instead. I was forced to drive 20 mins outside of my way to successfully make my returns.  The people at the sherman oaks free people were able to rectify the situation. They were kind, accepted my returns, and helped me find new clothes as well. The employees were able to fix the disrespectful treatment I received at the other location.  I am still so appalled at my experience today, but the sherman oaks free people really restored my faith in the brand. After raising these issues to customer service, I learned that my experience at the studio city location is not uncommon. If the studio city employees are going to lie and inconvenience multiple customers on a daily basis, find a better way to do it. read more

I made a purchase at Free people store, on 06/8, my daughter's birthday present on 06/15, it simply didn't come, I called twice and they said it would arrive in three days, it didn't come!! Disgusting service from this store full of responsibility I've been buying for over 8 years and they have no respect for their customers, rubbish!!! read more

An employee was wearing a super inappropriate outfit she was bent over and you could see her underwear i was with my boyfriend & I immediately left the store I always like to shop there but that was super inappropriate I didn't get to shop for what I wanted or even look around since I was so uncomfortable with her I didn't get her name but she was a white girl with I wanna say darker hair. read more

I came in the other day last minute shopping for my niece because she loves this store, I ended up getting her a sweater after being in the store for 30+ minutes! Luckily the staff were so nice. One employee specifically named Zyon was very helpful and patient as we decided on the best gift, definitely will be coming here again to shop here for myself! read more

I came in the store with absolutely no idea what to wear for my christmas party and left with more than anticipated. this is the best free people ive ever been to!! the girls were super helpful and so so kind, i will only be shopping at this location from now on! great experience and i love my new clothes read more

So as you may know if you're a fan of this company they have a back room where they sell all of their sale items. Well they've taken down all the signs and now they've posted tiny yellow dots on the tags of items that are not for sale but they are strategically placed back there so that you go in take a bunch of things to the dressing room trying them on fall in love with them only to find out at the counter anything with a yellow tag is full price... Shame on you. read more

I must say that I've experienced most of the negative things others have written in their reviews at the Del Amo store but I think that their management has been made aware of the rude behavior because the last two trips have been pleasant, there's some new faces and they were nice. Previous trips, sometimes I wasn't even acknowledged when I walked in and I was the only customer but then someone else would walk in and would be greeted. It just goes to show that customer reviews can sometime help make an impact and difference. read more

I love this store! Every location I've been in has sweet employees who are lovely and don't hover. They may ask you once if you need something, and if you say yes, they help, and if you say no, they keep it moving. I love that. I hate a store that has a sell sell sell vibe. They probably work on commission, but you're never made to feel like it. These stores are literally my dream closet! Sexy, soft, cashmere...exotic jewelry, wonderful wraps, lingerie (I can't fit it, but whatever lol) patchwork coats, worn leather boots...sigh. they just have EVERYTHING. I literally feel prettier just coming into this store....lol. If you didn't know, Free People is Anthropologie's little sister. It's cheaper too, but by no means cheap. I just wish they had a similar selection of candles like Anthropology. EVERY single time I wear one of their pieces, someone stops me and asks where I got it. If you're a fashion forward lady, or just pretend to be.. (like me) lol, then shopping here is a must! XO read more

Free People - Storefront - Women's Clothing Near Me - Los Angeles, California

I went in today, Sunday to do some Christmas shopping and not one of the 2 ladies working there greeted me or asked if I needed help. I said hello and nothing. They just talked amongst themselves and giggled holding their cell phone. Just lost a sale because of their rude behavior. Wonder if that's why the store was empty. Will not be coming back. read more

I just wrote a review about the other location in Studio City after dealing with difficult and rude management from both stores today. I originally bought a dark tan suede jacket from this location on 12/23. I took it home and put it in my closet for about two weeks while I waited for the weather to warm up. I was about to wear it when I realized I had bought something beautiful that I had nothing to wear with. Also the sleeves were a little short coming up about two inches on my wrist when I put my arm up. I went to the Studio City location to exchange it out for another jacket. I got the black suede, took it home and put it back in my closet for three days. I will never be happy with this jacket. It isn't comfortable to put your arm up or out and have the sleeve ride up. When i took it back again to the Studio City location, with receipt and tags (unnattached but still with plastic peice) the manager informed me I couldn't return, only exchange. Store policy. Ok, I thought. So I took it to sherman oaks after calling them and being told they would make an exception. I get there and the manager looks at the item in disgust, looks at me, and rudely tells me she wont return it because it smells of smoke! She didnt even touch it. She told me she spoke to studio city and they wont do anything. Who seriously calls the location of another store? I'm a paying customer! I spent $216 of my hard earned money only to be treated like crap and not get a refund. The employees here are nice, but the blonde store manager is so rude! She treated me like I was some hobo instead of a paying customer. That jacket didn't smell like smoke. Because i never smoked in it. I even asked other people if it smelled, and they kept sniffing it all over because they couldn't find a smell. I will never ever ever shop at free people ever again after being treated so rude by their management. I called corporate and made a complaint. Hopefully they will handle this. This isn't acceptable. read more

I've come into this location MANY times and usually find good deals. Today, I came with my daughter in her stroller. I appreciated how I was able to navigate the merchandise relatively easily and I found some good pieces to try on. Most stores have fitting rooms spacious enough to accommodate people shopping with a stroller and although this location has a couple, one was occupied by two teenage girls and the other used for storage. Now I don't mind waiting especially since it gave me an opportunity to check on the baby and enjoy the music. But, I do start to mind when it's been 20 minutes and the sales associate is doing nothing to facilitate trying on the clothes I had chosen. The girls were clearly playing fashion show in the room and it would have been nice to offer them another fitting room, especially because they finished a batch of clothes and walked another in. When does it become acceptable to not have dressing rooms for people with strollers who cannot otherwise climb stairs or handicapped people to also shop at this location? When asked how much longer I should expect to wait, the sales associated shrugged and said "just depends". You lost my business because of a cavalier sales associate. Here's hoping free people teaches their staff to be more cognizant of ensuring that all types of people are welcome to shop in all of their locations moving forward. read more

Superb rude dismissive sales ladies here. They'll eye roll and gag when you walk by if you ask about the sales. Avoid at all costs. This place is just a smaller urban outfitters, not Chanel, no idea why they have such rude snobby sale associates. Ymmv read more

I love this place. I have a lot of f p. I always get complimented and it lasts. All the girls there are always great. My favorite store. My disease read more

BETHANY helped me today with a mail order. She was intelligent, polite, and fun! I enjoyed working with her on the order and hope to be able to connect with her again the next time I order from this store. She is a real asset to Free People! Jan Marie Wall read more

The 3 starts is because I love their stuff and I am actually a recurrent costumer. The costumer service at this locations is HORRIBLE, I was there for A while looking for sizes, no one asked me if I was ok or if I needed a size... No one even try to approach. I struggle thru it to find sizes, I wanted to try some pants but the size wasn't visible size it was pin in the hanger, hard hungers to open even more when you have stuff you want to try in you hands already, I actually got pinned with the hanger trying to find my size and even when the ladies heard my loud Auch! No one even got close to see if they could help out with anything. I grabbed one of the ladies attention to ask about a blouse and her answer was shot and unite tested. I would never ever shop at this location again. Thank goodness today was an exception as I did my shopping on my way home from the valley. Never again. Ladies at free people in Valencia mall are super sweet and helpful. read more

This place the employee are nice.i went to return a dress and they were very nicely helped me.not like the other locations.