I loved my tour of the Harley Plant---and was fascinated regarding the process that gave me my…read moreride. The frreebies are nice...but mostly its nice to see an American product made locally (so to speak). My only squash on this tour is that it was not available on Saturdays~~~ No matter, I stayed overnite with local friends...and spent the day watching. Makes me want to get a new one~~~but does not make me want to sell the ones I have---oh, no, another Harley in the garage???

This tour of the Harley Plant in York, PA is great! Not only is it free, but you get a free pin,…read morebooklet and post card. If that wasn't enough, they will mail your post card free right from the gift shop! The tour itself takes you through the actual plant where you see Harley's being put together. Every tour is different since it just depends on what they are doing that particular day. There are a variety of bikes available to sit on and dream about owning one day. The gift shop has a wide variety of Harley merchandise. Every one that I encountered was very friendly and helpful. This is definitely a tour worth taking if you are interested or like motorcycles!

Don't seem to know how to fix the product they sell, but they sure know how over price what they…read moredid. I took my sidecar motorcycle to them a few years ago because they said they could make it new "Wrong" what the did do was give me a run-a-round on what they "think" it needed. I finally went up and picked up the bike and all the parts, took it to a water craft dealer who got the bike in working order.

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

This place is far into the shopping area, I had a little trouble navigating which area to go into…read morebut there are small signs to point the way once you see the bikes at the end you know youre in the right spot! I was a bit intimidated to walk in as I dont look like a stereotypical motorcyclist but the gentlemen was super friendly and fast with helping me. I brought in a broken clutch lever that I didnt have the right tools to fix it myself. He was super quick to fix it for me and didnt even charge me for the quick fix! Would def come back if I need anything to fix for my bike!

All went well and Tracy and the crew were simply marvelous and I loved the bike also.I will…read morecontinue to buy their for life.I did at one time deal with Susquehanna Valley HD until A sales woman got uncouth with me ,so I'm happy Eisenhauers crew were better trained and helpful.

for my wife's third Harley, due to health she needed to migrate to a trike. not sure if it would be…read morea good fit , we opted to search for a used Ultra Glide one as aa starter. Eisenhauer's had a good number listed so we stopped by on a Friday afternoon. Josh Hill was great to work with on the sale, and we even really liked working with Brian the finance guy (and we usually hate the finance guys) . everyone in the shop was attentive and pleasant. We selected a cool '19 in Twisted Cherry. Great condition, low miles , runs perfect. We've been to quite a few dealers over the years, and this is one of the few great ones. I think she mastered it on the ride home, so we took the long way home through Frederick and Leesburg. too bad I was in the Pickup...at least she was having fun.

For motorcycle work, never bought a car there. Personable staff, great work done to my bike.read more

I brought them my Shadow to replace the handlebars after I dropped it. Nothing major. They were…read morevery professional. Turnaround was quick. The job was done cheaper than I expected. They even went around tightening up loose ends just because. My left grip was loose and exhaust cover plate thing jangled around. Both are tight and fixed. They didn't even mention it. I won't hesitate to bring it back in the future. 10/10

Unbelievable. This is the 3rd time, so shame on me, that I entered this business, looked at a…read moremotorcycle that I am ready to buy, and not one person acknowledged me. I stood by the bike, examining it, for at least 10 minutes, while my SO looked around at helmets. Passed 3 'workers' on the way in, not a peep. Would be ZERO stars, but that doesn't work. Worst business ever, never again. By the way, we're both in our 60's, so not some young people that just might be looking. Of course, that would be rude as hell also, so I'm sure a young couple probably has had the same experience. HORRIBLE

Horrible waste of my time. Went to buy two jet skis came home with none and I even had cash.read more

Dont waste your time. spend the money on a Harley dealer to work on your bike. Ive been a loyal…read morecustomer for years until they gave my previously running bike back to me after fixing my fuel line/clutch cable. Bike didnt run and they said it wasnt their fault. Idiot points out my not attached choke (which they took off) and tells me my bike needs "a ton of work" and they dont know what it could be. Said they couldnt help and were not responsible. I will never give them another cent of my money as long as i live!

The Cycle Den is the only place I go for parts and service on my antique Harley. This place is…read moreoutstanding in every way. It's all due to Jeff's dedication and expertise. Go there, check it out, you will be impressed.

Great people that do great work. Moved from Colorado recently and wanted to find a place that is…read morereliable and timely and they were both!

So glad I found this place!! I needed to get a safety inspection on my Daytona 675 and they were…read moreable to get it done right away! I dropped it off that afternoon and picked it up the next day. They were so friendly and the shop looks awesome.

I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

Bought a used 2016 Street twin here in 2020. Right out of the gate we had issues. I called foul…read moreafter paying their "out the door maintenance check', only to find out the bike's fluids had not been touched in years, and the bike was filthy. When I spoke with their service department, they agreed to take care of it for me.. no apology or anything about the extra time out of my week to get to and from their shop. I should have bailed right then and there. Fast forward a few years. Nothing but issues for a bike I took excellent care of and only put a grand total of 1000 miles on. I won't get into too many details here, but they kept the bike for a little over 3 months this last spring, " trying" to resolve an issue I was having with the bike struggling to start and not running correctly when it did start. After three months I complained to the owner about the absurd bill I got after his team of " professional Triumph techs" could not figure out anything and just started throwing random parts at it. To be clear, there were 3 error codes... After 90 days they didn't even mention any of those codes! The owner did right by me in terms of having them remove most of the fees they tacked on for their bull$!#@ work. It was super irritating that I was still out a couple hundred bucks for an intake snorkel (What the actual F?) and spark plugs (which I had also just replaced one day before leaving it with them) The real final coffin nail for me was that the final call from the service guy was unacceptable and infuriating: "Given enough time, we probably could figure it out, but we just don't have time to deal with your bike right now". I have never been more angry or disappointed by a business. I essentially just threw 10K+ into a fire. I will never purchase a bike here again and I will instruct everyone I encounter to avoid them for bike purchases and especially repairs.