Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

My American never showed up. They said I never called for a cab. I used Lyft the next time I needed…read morea ride.

He hung up on me when I was asking questions and he kept saying airport only but it does say taxis…read moretaxis go everywhere not just to the airport he did not have to hang up on me that is very rude and disrespectful if you don't want to work with the customers or the public then find another job

This company is still offering service during COVID and they're taking extra precautions to keep…read morecustomers safe. The driver offered my disinfectant wipes and everything. It's the small things like this that makes a world of difference. I've used them once before prior to COVID-19 and their cars are always clean and sanitized very well but now even more so. Prices are fair, and the drivers are always really nice. Will definitely be using these guys when in the Cleveland area again! Thank you, Need A Ride!

Prompt service. Driver called 30min prior to arrival. Arrived on time. Clean vehicle. Couteous…read moredriver. Only shady aspect is that the vehicle was unmarked; but arrived at the airport with no problem, so how can I complain.

Michael was Very helpful and friendly. Showed up on time to get my mother to the hospital. Would…read morerecommend

This is an excellent driver. He is honest, reliable, dependable and a good driver. His prices are…read morevery reasonable .he will take you wherever you need to go, grocery store, pharmacy, shopping centers and even surrounding cities. He is also an animal lover so we had lots to talk about it was a pleasure riding with Michael. Give him a call for any transportation needs. Also as a bonus he is way cheaper then other transportation and ride share options. (216) 965-1546.

Horrible. The dispatch woman acts like she can't hear me when I call. This is not a problem on my…read morephone ever. Second the cab never showed up. Just horrible

Never showed. Embarrassed me in front of my clients and my boss. Did not answer the phone when I…read morecalled to follow up. Do not use.

I have used GPS navigation apps since they were first available. The Lyft navigation app is the…read moremost dangerous I have ever used. Instructions are vague "Take the Exit", but not which exit, you need to study the app not the road to see which exit. Instructed to do a "U" turn at the busiest crossroad in rush hour. The app will not re-calculate when you pick up a passenger, I had the map going round in circles because it didn't know where I was. Long road trips take many more hours than needed, had a trip take 2.45 hrs longer than it should because it sent me through a different state to come back to the final destination, most long trips have the same problem, passengers get very upset for the time taken for even local trips. The app will always have you pick up a ride or drop off on the left, even on a busy road facing traffic. You need to have the phone connected to power all the time you use Lyft, without it will go from 100% to 0% in 2 hours. Get insults like "Keep your phone out of Airplane mode", "Connection issues" when there are many other drivers waiting for rides in the same area.

If you leave anything in an Uber ride, you will never get it back. This is the most horrible…read moreservice to try and get anything back whether it is a pair of glasses or a laptop. They are thieves and evil. And they don't respond to any request. What a joke.

I purchased the Yelp deal. My driver would not accept the deal, claiming that "we don't take Yelp…read moreanymore" and "they take too much." He then instructed me to pay a second time by credit card and request a refund from Yelp. I calmly told him that we won't pay for a service a second time (especially without a written guarantee that we would receive the refund--I checked before asserting my position) and that it is their responsibility to remove the Yelp deal, not my own as the consumer. He refused and I also refused, so he yelled and said "fine, it's a free ride and you've wasted my time." Multiple times I tried to have him click "deal claimed" or whatever that text is on my phone so he still received payment, but he refused. After being told to just "get out" and having our bags forcefully removed (he was frustrated, I get it), I filed a refund claim with Yelp. After this claim was processed today, he called my relative who used the service the day prior to scream at her for our actions. I really don't know what else to say, but that this entire situation could have been resolved by his acceptance of the offer his company makes through Yelp (they had agency in this decision) and then handle removing the offer from Yelp with the company directly. His calling my relative was uncalled for, unprofessional and a form of harassment. Everything else about the ride was perfect. He was on time, got us to the airport promptly, and this would otherwise have been a four or five star ride. If you're paying by cash or card, perhaps it's worth riding with them. Though, the harassment makes me feel unsafe and uncomfortable truly recommending them to anyone.

Reliable and always on time. I've used them several times to get to and from airport. A the fare…read moreis about market rate from the east side.

Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

Working with this company is a pleasure. Cars are beautiful. Drivers are excellent. And the owner…read moremakes everything se I'm all set emless. I did the review

Tex was on time and very polite. The interior of the vehicle could have been cleaner. Their was…read moresome dust on the door panels. It looked like it needed an interior cleaning.

Fun driver and good recommendations on where to go for different vibes. Overall 10/10 experience.read more

We used Sunset Taxi for transporting a 7 person bachelorette party to a winery and restaurant. I…read morewas recommended this place by nearly every winery and restaurant I had spoken with. Our driver, Willito, was extremely communicative and accommodating to our party. It made the process exceptionally smooth. I would definitely recommend this place for your transportation needs!!