I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next…read moreday. Told that the woman who knew how to pull warranty requests was out for the day. RED FLAG #1. There only one person who knows how to do that? Technician came over. He immediately told me that home warranty was always a problem and rarely said yes. RED FLAG #2. Why was he so anti-home warranty? He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed. RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times? They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.). RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar. So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days. So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, "It's a magic chef. I didn't want to work on it." I told Ronnie that he never even tried to light the pilot light. His tech responded "It's a Magic Chef." So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company. Ashcraft refused to refund my $75 service fee. Avoid!

I called my home warranty company HWA to report that my evaporative cooler wasn't working and they…read moreassigned me to Ashcraft Mechanical. After performing a quick Google search for the company and saw the sole review they had, which was on Yelp with 1 star. To say the least I wasn't too enthusiastic about using them and decided to call the home warranty company to have another company assigned to assist us. After 4 days of waiting for HWA to find another company we decided to use Ashcraft despite the review. During their first visit to evaluate the problem, the techs were on time, polite and very efficient. They told us the problem with the cooler and the it would require replacement as it wasn't worth it to fix. By this time we had been dealing with the high heat outside and it was even hotter in our house. The tech managed to do what I couldn't do, get the cooler to limp along and provide some cooling while they did the quote and submitted it to HWA. HWA sat on the quote for a few days and after repeated calls the quote was approved and we called Ashcraft late Thursday to let them know as they had been calling HWA also. Their office staff was incredibly polite and said they needed to confirm and would call us back. In less than 5 minutes they called us back and asked if we would be home the next day, which was a Friday. The techs showed up around noon and in less than an hour and a half they removed the old cooler and installed the new one and had it up and running. I know the other review used HWA also, and felt that Ashcraft was the cause of the issues they experienced. But in my family's experience, it was HWA that caused the delays and issues not Ashcraft Mechanical. I would highly recommend Ashcraft to anyone, while advising those same people to stay away from HWA.

On Nov. 4, I woke up to a furnace heating, but not blowing. I began calling for repair. I called…read moreLM, Lightning Mechanical - Paul Castillo, a supposedly local business to Elephant Butte. On Nov. 5, he chose to send me a substitute. I told this guy that he needed to FIRST check out my electronic master board - it had caused any and all problems in the past. Nearly 3 hours later, after who knows what, Dylan informed me that I needed a new board. When he left that day, I asked when he'd be back, he said about 11 am next day. Next day the 6th, around 11:30 am, I called to Dylan cell phone. He said "later that day." By just after 1 pm, I had a call from Paul. He proceeded, in presence of a witness who was with me, to berate me and told me not to call incessantly. Huh? I explained my ONE call, so Paul tells me that when they have the board, HE will tell me! The entire call was hateful and rude. On the 7th, upon leaving at 4 pm, I paid the LM invoice (excessively high price, close to cost of a new furnace) and furnace was running. I got up on the 8th, and I could tell the house was not warm enough. I checked and the furnace was no longer kicking on. I again turned off all power to the furnace, finding out I could barely get the furnace door off (because Dylan had put it on so cock-eyed I couldn't remove it easily.) I called LM to Paul and got recording... "we don't work on Friday." After no callback, I called another known HVAC company. I also stopped payment at the bank on the check to LM. The 2nd owner was at my house at noon on Nov. 9th, a Saturday. My furnace was fixed by him, and runs fine now. On Monday Nov 11, next was a text-only from Paul at LM, "check didn't clear!" asked me to pay. I was still mad, and not in a negotiating mood. ON TOP of screwing me around with children working on my furnace, Paul berating me on the phone, treating me like anything but a customer, he texted me a threat of what HE now needed to do. If Mr. Castillo does not want to do residential jobs, or really cares less about customers, sends them useless unqualified workers in his place, he should just reject taking those jobs in the first place. Leave the work to competent HVAC businesses who know customer service.

My heater stopped working. I was referred to this company by a trusted contractor (A&MSERNA…read moreconstruction). Paul answered his phone even thought it was after 5. He was polite, helpful and honest. He managed to squeeze me in and came by my house first thing in the morning. His prices were fair, he was professional and he got my heat on in under an hour. I would recommend this company to anyone who wants fast, reliable, honest service for a great price. Thank you again!

Kristy & her husband, Jason, are incredible along with their team members, Deb & Brian!…read moreMy husband had emergency open heart surgery & was going to be discharged within 3-4 days. I was home with our two boys & all of us were recovering from the flu. They were pleasent, trustworthy & through and performed every honey do list item & clean the house, organized & cleaned filthy carpets! They Lysoled everything down. List: Clean & straighten garage Clean backyard Haul off two or three truckloads junk Change dryer timer switch Hang curtain rods Clean & organize pantry Clean oven & refrigerator Clean 4 bedroom, 3 bath house Four room carpet cleaning And they surprised me with setting up the outside Christmas decorations! This is a beautiful team! Thank you!

It's sad how much I have to say about this "business" when they haven't even performed a service…read morefor me. I called about 3 weeks ago to get an estimate on a few things I needed done at our house and was told by kristy she would give me a call back after she spoke with her husband, who was traveling. Apparently he was the one to give quotes. She also quoted me around $25 for cleaning the upholstery on my sofa, which was a steal. So I never heard back from her for the quotes of all the other stuff but didn't think anything of it. I called back about 2 weeks later to schedule the upholstery cleaning before today (the 9th) since we're having guests over tonight. She picked up while driving, gave the phone to her sister, got all my information down and scheduled me for Friday the 8th at 6pm. That's fine I was just happy to get it in in time. She also let me know that they had a $35 minimum to come out to a job and I said that's fine I'll pay you $35. Come Friday the 8th 610 pm and there's no one here. So I called and left a voicemail and didn't hear back. I decided to text the number and heard back from kristy that her husband was in traffic. That's fine I knew Friday at that time was chaos so I said no problem. You can see all this in the text conversation I'm posting with my review. Out of nowhere 20 minutes later I get a call saying that his tire blew out and he's at the exit on i25 and Paseo (a few exits before ours). She said she was on her way to help him and that they had called AAA and would come as soon as they could. Ok fine, shit happens so I'm not going to bitch about it, it wasn't his fault. I even offered to go and help them, knowing it's cold and dark out and traffic at a busy exit. She said AAA would be there soon and thanked me. She texted about 20 minutes later and asked if her husband could come tomorrow (this morning) between 9:30-10am instead and I figured, you know what they're tired, they've had a shitty night, sure no prob, it's early enough that it'll dry in time and I can still get things done for the party. I was BEYOND understanding. Well here we are 1055am the next day and their phone is off, going to voicemail, and texts are delivering as "green" text messages instead of iMessage. I'm not sure the purpose of stringing people along when there's no benefit to you, it's not like you have my credit card info or anything. But you have my address and that scares the life out of me, because I don't know who you people are or what you're attempting to do. This is sketchy beyond measure and I have much better things to do with my time than to wait for you...twice. I'm livid and am advising the yelp community to stay far away.

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!