I will take this post down the minute our issues are corrected.
I highly do not recommend Freedom flooring owned by Larry M. They don't respond or communicate well. Your house will be trashed. It's been 3 months we have been complaining about the work.
I moved into a brand new house, their team scuffed up my doors, walls, base boards. They sent a team out to paint, yet they used wrong paint. I had to call my home builder who was not involved with this to fix Freedom floorings issues.
He only put leveler in certain places of the house and I have a dip in the middle of my hallway/ living room.
Listed below are the issues and pictures depicting what he believes is good work.
1) I have a dip dead center of my walkway
2) majority of my white doors were scuffed
3) walls were scuffed
4) nobody wore shoe coverings and it was muddy. How does your team walk into new flooring, with muddy shoes?? They worked from front of the house to the back, instead of back of the house to the front. Nobody wearing shoe coverings scuffed up my marble tiles and made my floors muddy and dirty.
5) edges of every wall were scuffed
6) base of door trims were pre cut without measuring the thickness of the flooring so now I have gaps between flooring and base of door trim filled with caulking. Speaking with other floor installers they state there shouldn't even be a gap!
7) the risers they installed on my stairs squeak. I was told by his workers give it a few weeks to settle in and it will go away. I have a family of contractors in OC. They stated that it was BS. Til this day the stairs squeak. Freedom flooring staff and friends were trying to justify squeaking stairs in a brand new house is NORMAL. Lol that's a joke
8) they installed my washer and dryer back in, which is fine but they didn't tell us they didn't know how to do it!!! GAS WAS LEAKING FROM THE DRYER!!! I called 20/20 plumbing and have this on record.
Since the day of inspection, we've told them about these issues (December 2022). They sent a guy today 2/20/23 to caulk their way out of this.
I come from a family of lawyers.. and contractors. If this isn't corrected soon i will take action and won't stop until these issues get resolved.
Conversations with Larry on the phone were bias. We complained about the issues and he kept cutting us off as if our concerns didn't matter. He kept saying his team is the best. Please look at the images below.. you make the judgement if you'd like to go with this company. Again these images are without the unfinished un leveled flooring and the multiple risers that aren't properly installed making noise.
When moving in my tv was stepped on by his team, and walls damaged by his team. You can't hide damages on a new house. I had to get my builder to clean up his teams work.
Again don't get confused either "Friendly flooring". Freedom flooring is his company.
I have screen shots and saved conversations of every complaint with the date provided. I have license plates of their work vehicles and can look up names to see if their employees are licensed to work on projects like this.
I've listened to them again about what's acceptable, little did they know I had multiple people come out and explain to me why the risers make noise and how it should be fixed, and if the dip in living room doesn't get leveled.. the consequences.
Save yourself... move on to the next company.
I will adjust this post if our issues get fixed. read more