Had panels installed October of 2022. They are still not connected. I am on the phone with them and PG&E regularly trying to get my system up. I was advised this morning it will take another 4-7 months. No urgency, zero respect for customer. I have been paying for panels that do not work. I do not recommend this company. read more

if I could write a zero stars I would this place has been a headache since I got my solar system years ago it hasn't worked for the last two months and it has intermittently worked over the last year and a half. I would stay far away from this company, they do horrible Work horrible customer service, and impossible to get a hold of. I'm at a loss here. I really wish they would just buy my solar out. I hate it 100% hate it. read more

BEWARE!!!! Stay clear of this company. The many 1 sta reviews you read are accurate. I can attest as I am in the same situation. I sure wish I would have read reviews prior to signing up with this company. The salesman was very friendly and great at communicating. But since then, it has been all downhill. The panels were installed in Nov 2021 and a new electric panel installed but now has been stalled and there has been nothing but silence for the past 8 months. Only communication I have is when I call. And even then it's like pulling teeth to get information. I am told they have a tech scheduled to come out to my house and then it's a no-show. No call or notice that they are not coming. Very unprofessional. This is by far the worst company I have dealt with. The communication is horrible. I decided to get solar installed last summer after high electric bills in hopes that I would not have to deal with that this summer. Wrong. The panels are not doing me any good since they are not working yet. Very poor execution by this company. Excuse after excuse and apologies but not action. If you are looking for a solar company to hire, I would look elsewhere. I honestly don't know how they are still in business with so many poor service reviews and complaints. It is obvious that so many other customers are in the same boat as me. Sadly it seems that the only response I see from the company is ---sorry we can't find your project in our system. To say the least, this is not a great way to get future and referral business. I don't think they will get any additional business in my neighborhood as I have spread the word amongst all of my neighbors. If you are getting bad service you should as well. Maybe then the company will actually start performing the work and service they are charging for. Also, by the way, I have been paying for the service since January but still have no working panels. read more

Run away and run fast. This is the worst company I have ever dealt with. We had panels installed in October and they are still not functional in June of this year. Zero customer service, they have a bunch of minions that answer the phone that are not decision makers and can't do a damn thing. Calls and request to upper management go to voice mail and unanswered. If I could get these panels pulled off the top of my roof right now I would. Horrible read more

Is there a zero star . Veronica , Kyle , Josh . Wrong panels , compensated with a charger , now after six months of charger not working asking me for 500$ which was waived because they gave me the wrong panels . Don't know why I went to these guys even though I had a good experience with a local company Your Energy solutions with my first home solar. Great marketing team I would say . Looks like I will be send to collection for 500$ and by the way what happened to that performance guarantee ? Bunch of crooks , atleast I did my part to make sure non of my neighbors go with t Update as of July /03/2019 Thanks to Mary Anno , my charger issues was resolved by adding a Wi-Fi adapter and the additional 500$ were waived . Even though it took almost a year from the start and hours of phone and email exchanges , I appreciate that freedom forever didn't completely walked away with just waiving the 500$ but did fix the issue . So thank you for that . Now waiting for the annual performance report . Hopefully meets the expectation read more

Kriscely reached out to me to inform me that in fact she had located my failed project and promised a "specialist" would reach out to me. As has been my experience with Freedom Forever, nobody has reached out to me. We co to ur to have massive damage from the leaks caused by the improperly installed solar panels, including damaged ceiling, sheetrock, carpets, flooring, furniture, office supplies and books, all damaged when water came pouring through the ceiling after Freedom Forever improperly sealed the footing of the panels with PAPER tape! Emily the manager doesn't bother to return calls and Thomas Walters refuses to provide any reimbursement or remedy whatsoever. Furthermore, the solar panels still don't work after a year and half since signing up with this company. Worst experience ever. read more

One of the salesman (nice guy) came to my door and try to educate me on solar and how wonderful this company is. I politely declined and told him I see the yelp reviews and BBB reviews. The he goes to tell me about the wonderful google reviews and I told him I don't trust google reviews. Yet he continues to talk away and explain how this will save electricity as rates goes up and how society only comments on bad experiences. Yes, all rates goes up, same with cost of living etc. and people write good and bad reviews so other don't fall into the same hole. However, he still trying to sell me on it. Again, I've politely declined and yet he still talks away. Sorry, I'm not interested. Please use your energy and effort in the next house. This company needs to educate their salesman in resolving existing costumers' issues so they have better ratings than trying to persuade others to sign up. Everyone please look at reviews before falling for this! read more

If I could give these people a negative star I would. I requested a quote. They called me for more information and set up a time. They sent me a confirmation text the day before my appointment. And the day of my appointment I took a day off from work and sat. And waited. And waited. My appointment was for noon. At 1:30 some confused guy called me and said that something got fouled up and they could come tomorrow. I said no, that the appointment was for today, they confirmed it, and I expected them to honor their appointment. No one showed up. The confirmation text contained a link to their website. I called and got some sort of answering service. They didn't know why my guy didn't show up, all they could do was send an email to "marketing". They couldn't give me a contact number to call. They had no idea what was going on. This place is completely disorganized. Don't waste your time scheduling anything with them. Update 12/20. You see their response below. No accountability. Their "process" is - make an appointment, confirm the appointment, then don't show up and don't give the customer any clue as to why. Not a process I'd like to go through again read more

BUYER BEWARE! This company has given me a very bad experience. I have been dealing with Miriam Cardenas. Freedom Forever and/or their partners forged contracts to install solar panels making me believe they were from an energy efficient program/company (false representation). They broke my electric gate to force themselves into my property to install solar panels. They damaged my roof. I sent them videos of all this. They agreed to pay for the damages they caused and have not (breach of contract). Then when I emailed Miriam Cardenas to find out where my payment was she said they needed my social security number on a form to pay me for damages they did to my property on January 2022. I contacted my account who said that form does not apply to me. After they committed fraud why would I give them my social security number. then Miriam said she would see if she could waive the form and never communicated back. I reported them to the BBB and they lied that they are going to ask to have the form waived. They are very hard to communicate with. 6 months later and I still have not been paid for the damages they did to my property. read more

Freedom Forever - Hole on my electric gate created by forceful entry - Solar Installation Near Me

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Worst service ever from start to current. Crooks. Sold us a 13.5k system and inverter only handles 10. It's already tripped. Gave us plans showing panels on patio roof at an angle but put them flat. Found out they gave county a different set of plans. They will not correct the situation. Do not buy from them. read more

I was promised a 4 week installation process, start to finish. After 4 weeks, I still have not had solar installed. My phone calls and emails get responses, but no answers. I was told I was stuck in contract review. I could not access customer portal. Too many glitches too early on. Could no longer trust this company to deliver what they promised. read more

How do you review a company that has used COVID as an excuse for getting solar panels installed within 1 week of signing paperwork and yet have taken over one year to have them turned on. The solar panels were installed July 2020. Yes 2020, and this review is being written in July 2021. Has the system been completed. NO! Ok, I understand that PG&E has dragged its feet because they are losing more and more customers to solar, and maybe the city doesn't schedule inspections quickly enough; but one year? Someone dropped the ball, and it's squarely lies on the operational team. I can't keep making excuses about Freedom Forever's ineptitude. The installers have all been experienced and know what to do. They've completed their respective work in a timely and professional manner. The biggest problem is the schedulers/operational team. They simply have NO idea what they are doing. Ive called and requested notices, some kind of feed back. Have I received it? NO. Not enough. I asked to at least keep me in the loop. I didn't need daily or weekly follow ups. I asked for update maybe every 2 weeks if there is delay from PG&E or the city. Did they happen? No. Why write the review now? The last couple of days wraps up the frustration that I've held in check for an entire year. Yes, I'm pretty patient. It took them a year to finally hook up the system. Everything was dependent on the schedulers but nothing got done. For a year!!!! I tried to give them benefit of the doubt. But of course, they still can't get it correct. Why schedule an inspection if I have advised them that I wouldn't be at home. Why waste the resources and time of the installers? What's even worse, I told the the scheduler that inspection would need access to my garage. The electrical work was ran through the garage. What does she do, you guessed it-scheduled the inspection. Why?!?There is no reason to schedule the city inspection and having people waste their time. No wonder it took so long to get any movement on the install! Why schedule a freedom forever technician when there would be no possible way for the inspection to occur. Ineptitude is best way to describe Freedom Forever operational team. Ugh!!! I tried to not write this negative review but enough is enough. It's been over one year and the operational people still can't get it right. People need to know how inept the schedulers and operational need are at Freedom Forever. I never stopped payment. I got assurances, but nothing for over a year. I kept my moth closed until now. Believe all the other reviews! None of them surprised me and believe everyone of them wholeheartedly. Not a company that I would EVER recommend. read more

The installation was great. The installer did amazing job (I.e. replaced broken roof tiles, paint the outside pipes, attention to details,...). Highly recommended . Salesman is good Very efficient and experienced team read more

After my recent Yelp review I was able to receive help to get things moving along and finally got my solar install approved and completed.

Panels were installed promptly with no problems and are working exactly as they were promised

It has been over a month since my system passed the final inspection and the system is still not up and running. The company said it would take a few days to a couple of weeks. I have repeatedly emailed and called. I either get no reply at all, or I'm told to keep waiting. They never tell me what the issue is or how they plan to resolve it. I am beyond frustrated! read more

The sale pitch was good. And the install was good. Once they started. They told us once we sign the paperwork within 7 weeks they will start the install. It took 12 weeks and we fell 3 inspections and waiting on the fourth inspection. It was nothing serious. Something simple but they do not communicate to there employees what's going on the job site so when a tech comes out he doesn't have any clue what's going on. I'm a stationary engineer. I do the same type of work as they do. They tried to tell me the reason we felled the first inspection was they we did a Electric panel upgrade and didn't have a permit for it. I had to call them and tell them that wasn't what the County inspector said. Freedom had there set of plans wrong and had to go get them revised. When you need to get a hold of someone it is very hard. When you do talk to someone they are very respectful and understanding. I will update this after are next inspection. read more

I want to give them a ZERO bc they are the ABSOLUTE WORST company I've ever dealt with!!! They are so disorganized and contract with a bunch of unprofessional companies. Worst experience EVER!!! Go to Sun Run or ANYWHERE else for that matter. I signed up with Apricot Solar, another joke of a company, only to let these clowns install the solar eventually! Nobody knows what they are doing and they STILL haven't paid me the $3k they promised and the job has been completed for over 3 weeks read more

If I could give 0 stars I would, terrible customer service, project started in November and it's March and still not completed. I get no call back or anything it's absolutely ridiculous! They damaged my neighbors house, left nails and other supplies in my back yard, I have had a tarp on my roof for 4 months. DO NOT USE THIS SERVICE!!!! read more

We hired Freedom Forever back in May 2021. We wish we never did. Everything went well and the installation was completed August 3, 2022. Then, everything went downhill. They installed the Tesla battery in the wrong location and took 2.5 months to change. Then it took weeks to get an inspection and final. Now we are waiting for the Interconnection papers to be sent to PG&E and nothing is happening! It's been 5 weeks. The company does not communicate at all and trying to get this project to completion is like pulling teeth. Even our independent sales representative, who is really trying to do a good job, cannot get anything done. It has been 6.5 months since the original installation and we are still waiting for our PTO. I am a retired building contractor and if I treated my customers like Freedom Forever does, I would have gone broke a long time ago. I would not recommend this company. read more

Update-a day after my review received an apology response but it seemed to be automated. I responded with the necessary information for them to contact me, it's been over a week no responses and still no solar. -Nov 2020 paid for my solar system $41,000, through Apricot Solar (sales-panels) w/Freedom Forever Solar as installer and maintenance. 10 months and my solar is still not on. I'm union and have worked in commercial and residential construction for 25 years. Working w/100s of contractors, city, county, federal utilities. I have never come across a more inept company. The lack of leadership, work ethic, horrible communication, and failure to take job responsibility is the reasons I have sought outside legal resources to resolve this matter. Contra Costa/Alameda County Business License Dept, my City's Contractor Dispute office, California Solar Energy Board & Better Business Bureau. The initial sales team has their pitch and communication down to make the sale. Once sale is done, the personal feel you received is all gone and a complete 180 with installation side. You are provided a generic online customer portal that post vague information about your solar progress but it's useless if you want true information, customer service numbers that never get answered (total of 18 hours listening to their hold on message song) emails that do not get answered. An online chat box in the portal is about the most consistent form of communication. The chat folks (Joe, Jessica, Jennifer and John) will never give you the contact info of the person that's supposed to be working on your system (I paid $41,000 you should provide me a person that is my contact start to finish) When you request 100 call backs from a person through the chat box, lucky if you get 5 call backs and they are vague, unknowledgeable and say somebody else will call me back. I have had to use my contacts at PG&E, city inspector and mutual contractor workers that provided more details. Jordan from PG&E had left messages for Freedom Forever to correct a few issues before moving forward since March. Messages went unanswered Freedom delaying my turn on. They avoid responsibility, blame other agencies as the issue my Solar is not on. Unknowing to them that I am in verbal communication w/those agencies, When I call them on their bullshit, they say somebody will call me back. I ask who is the person to call me back and they will not say nor provide a name or number for anybody to help me. I converted all my house appliances to run on solar (no gas) so my electric bills are $450-$700 a month plus I am paying the loan on my solar system that is a huge paper weight on my roof. Freedom tells my they need me to send them copies of my loan payments so they can research it. If this is how the installation part of it runs, when something goes wrong is this how they will respond to do the repair as well. read more