The product is good, the process left us wanting. Eric, David, Jose and the crew did an excellent job. [[HIGHLIGHT]]My frustration was with the post installation process. I got answers from Darlene that did not make sense. Sometimes her computer was down other times her phone was down. Sometimes she would call to give me a message only to realize that she had called the wrong customer. Did not enjoy working with her[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Finally, Kara engaged and we got the Permission to Operate about two months after the install.[[ENDHIGHLIGHT]] Supposedly Jeff (the Business Owner) is no longer with the company and has gone back East, so not sure who is leading their future efforts. For future customers: hang on to a portion of the payment till the Permission to Operate is received not just the installation. read more

I was hoping my interactions with this business would be positive, but it was not. [[HIGHLIGHT]]I spoke to Jeff and unfortunately he was unprofessional and discourteous.[[ENDHIGHLIGHT]] I provided the necessary information for my solar installation (including usage and current costs), but he was very combative when it came time to discuss my project. He refused to discuss a power purchase agreement, instead he tried to force an outright solar panel purchase, which I made clear was not an option. [[HIGHLIGHT]]He offered no apology and no clear explanations about his actions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Free advice: if you are not interested in the job, just say so politely. Don't be rude, discourteous, and unprofessional[[ENDHIGHLIGHT]]. read more

It is late September 2024. And we just saw our latest PG&E bill. YIKES! We got a random door knocker that came by to inform us about solar. I had previously talked to SunRun via Costco and am pretty nerdy, so I had done some homework by now. The door knocker talked about solar and battery storage and gave us a quote. That quote would be better than SunRuns. In my research about that quote, I found several reddit posts about solar and specifically Tesla PowerWalls and their pros/cons and service. One thing that kept on popping up was that the actual battery and system is great, the service and parts can be more miss than hit. But there were these Ask Me Anything posts from a guy named Jeff. He provided great advice to everyone. People with general questions, to people with problems to people that had just about had it with Tesla support. What I took away from that was that Jeff was a great guy, very knowledgeable and very open to helping people, even if they were not his clients. This is the kind of person that I be if I were to run a business and someone that I would want to support. I looked on yelp and found Jeff and East Bay Power Systems. All of the reviews there were pretty emphatic about Jeff and EBPS. I called EBPS and promptly was given a quote. Their number was very fair. So now we're nearly at the end of November and we get another huge PG&E bill. Couple that with the new administration coming in and not knowing if the solar/storage incentives will go away after the new year, I call up Jeff again and not only is he able to source a PowerWall, while other companies said they are all out of stock, Jeff said that if I signed within the week, he would be able to have us installed before the end of the year. We promptly signed and the wait began... All of a sudden, the previously non existent rains started to fall and our install date was getting pushed out. I started to get nervous as I didn't know if we would actually get this installed in 2024 or not. I was anxious about the incentive and would call EBPS pretty regularly. 5 days before Christmas and there is finally a open window. The skies have mostly cleared and it was safe for their crew to be on a roof. The install crew lead by Eric show up on time, panels are delivered and the battery is on site. By mid day, they are almost done. If not for things that were out of their control, they would have been able to complete the whole job within the day. It took them 2. Still, very fast and very professional work. Eric is a top notch installer and lead. Come time for the permit inspection, there were very small things that the inspector found which is pretty typical; those were subsequently rectified and we got signed off. In the interim, there was a hardware issue with the PowerWall. And almost to a T, the interaction went just as I had read so many times over and over again on the various Reddit posts. EBPS came out and did some diagnosis but they were not able to fix the issue that day. It really was a PowerWall issue. So I was told by Tesla, after nearly an hour on hold that they would send a Tesla tech out to look at it, but it could be up to 3 months from now. I kept in touch with EBPS and they were able to secure another unit. In maybe a couple of weeks, they were back out. They removed the old PowerWall and installed a new one in a couple of hours. If it wasn't for EBPS, I would likely still be waiting for Tesla. Just as many of the reddit posts said, it really comes down to your local installer and their customer service and their ability to pull strings over at Tesla. It was at this time that I really was glad that I went with EBPS. Because I got the Tesla PowerWall and gateway, it would be very easy to also install a Tesla charger. I purchased a universal charger and I had EBPS install that as well. That went swimmingly. Other than a few communication issues, and the timing anxiety that was totally out of their control, this has been as all of the other 5 stars have lead me to expect. I would absolutely use EBPS in the future and would recommend them to my friends and neighbors. read more

East Bay Power Systems - Tesla gateway and universal charger. - Solar Installation Near Me - Lafayette, California

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[[HIGHLIGHT]]Super fast and easy to work with.[[ENDHIGHLIGHT]] I felt like it was worth the investment. Good value and service for your money! These guys know what they are doing and get right to it. Highly recommend for your solar needs! read more

I ordered to installed the solar system with battery pack last year. The guy came to installed the system for us within 2 weeks. He and his team was great. Only take them half a day to guy the system running. The team leader of the installer was very customer friendly. He very patient, answer every questions i had about my home system. I was told he worked with the company a long time. So seems to me he very loyal to his job. Must be a good company that work out for him. Later I found out my system are reasonable price. Thank You very much. read more

I don't write reviews generally. So the fact that this is up here - and with this level of detail and effort should say a lot. After speaking with eight different solar companies--through Yelp and other referrals--I ended up finding Jeff through his AMAs on Reddit. His technical depth and transparency stood out immediately. He even invited me to visit a large, active job site. After that visit, I was confident he and his team could handle my project, even though it was smaller by comparison. My priorities were clear: I wanted to maximize solar output with the highest-wattage panels (I had limited roof space on my HOA-regulated, end-unit townhome), maintain an AC-coupled setup for specific reasons that I won't bore you with here, and avoid going with a Tesla battery. Jeff and his team delivered--installing 17 REC 460W panels with Enphase IQ8X microinverters. There were approval-related delays that ultimately led to switching from FranklinWH to PointGuard for the storage system. That change turned out to be a positive one. After doing my own research and seeing the system in action, I believe PointGuard offers more long-term flexibility and performance. I would have been happy with the Franklin, but I think the PointGuard is more future proof. (YMMV) Darlene was patient and responsive with me through multiple schedule changes and over a month of delays on my end. Erick, the lead installer, handled the installation with the calm, cool, and collected energy of someone with deep experience--while still bringing a genuine enthusiasm to the work. He also put up with all my nerdy technical questions without missing a beat. And the crew's work speaks for itself: clean, buttoned up, and exactly what you'd expect from people who do this week in and week out. The most remarkable part-and this was a true magic trick-once final approvals were secured, the entire install AND inspection process took just two days. Jeff even came out on the second install day to work alongside the crew, knowing they'd managed to schedule the inspector visit for that same day. The city inspector arrived three hours after completion and passed us on the first visit. As of late May, the system is producing around 50kWh per day. I'm genuinely pleased with the outcome and highly recommend East Bay Power Systems to anyone looking for a knowledgeable, reliable solar partner. read more

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I can't say enough about this company! They are awesome. Darlene is amazing. She went above and beyond to ensure that our system was installed in a timely manner. Erik and his installation crew are a wonderful. They were so efficient. [[HIGHLIGHT]]Erik communicated at each stage of the process.[[ENDHIGHLIGHT]] If you are looking for a great team to install solar in your home I highly recommend this company. Their work is definitely worth the value. Good quality craftsmanship and customer service. read more

Just had the guys install solar & battery. No fuss, no bs. They explained what's what and got the job done. Didn't try selling me stuff I didn't need. Will use them again if I ever move read more

We couldn't be happier with our experience with East Bay Power! Jeff and his team made what could have been a stressful process so smooth and easy. After we had to replace our roof, they came in to reinstall our solar panels and took such great care of every detail. They not only brought everything up to code, but also discovered that our old panels were a fire hazard--and replaced them with safe, efficient ones. They even updated all the wiring and installed a new inverter so we could get the best use out of our solar system. What really stood out was how responsive, professional, and genuinely helpful the team was from start to finish. They treated our home like it was their own, and we truly appreciate the care they put into their work. read more

Jeff, Eric, David and team did a great job and went above and beyond. Thr got in quickly, were very efficient and communicative and offered to make the job even better by volunteering to do stuff like paint the conduit to make sure our solar setup looks great! Can't recommend them enough. read more

We hired this company to install a solar system in May 2025 but the process has been extremely frustrating. I am extremely disappointed with this company. I have been waiting for months for them to finish the project and the project is still incomplete. [[HIGHLIGHT]]Each time I reach out, I'm told that they will set up the inspection appointment, but nothing ever gets scheduled.[[ENDHIGHLIGHT]] They have already received payment, yet I feel like I have to constantly follow up and practically beg them just to move the process forward. This has caused unnecessary delays and frustration. [[HIGHLIGHT]]Additionally, the customer service has been unprofessional. The receptionist (Darlene) has been super rude and dismissive when I've reached out for updates, which only adds to the frustration.[[ENDHIGHLIGHT]] At this point, I am seriously considering pursuing formal action to resolve this matter. I cannot recommend this company based on my experience. read more

Workers tracked debris all throughout and did no cleanup. Destroyed the drywall, unnecessarily, around the sub panel and wired incorrectly. Never labeled any of the work. Disappointing. read more

We loved working with East Bay Power! Jeff and his team helped reinstall our solar panels after we had to replace our roof, and the whole process went great. Not only did they bring everything up to current code, but they also identified that our old panels were a potential fire hazard and replaced them with safe, efficient ones. They installed new wiring and a new inverter, making sure everything was set up properly giving us optimal use of our Solars. I appreciate how responsive, professional, and helpful the team was throughout the entire process. We value everything they did for us. The impact on our PG&E bill will definitely be felt in a positive way. read more

Jeff and team were good clear communicators, priced aggressively, and did a good job on installation of a solar and battery (enphase) system at my home in Menlo Park. The system works well. Unfortunately, the follow-up after installation has been subpar: the city did not approve the installation when they came to inspect it (due to mismatch of filed plans and as-installed state), and even more than a year later, they haven't come back to correct the issue. [[HIGHLIGHT]]When I followed up, they said they were slammed and would get to it within a few months, and 6 months later still nothing from them.[[ENDHIGHLIGHT]] read more

I had solar put on my house and barn. Darlene has been great! The system is fantastic and the app through enphase lets me check on how the panels are working and how much money I'm saving! read more

[[HIGHLIGHT]]Great customer service from start to finish.[[ENDHIGHLIGHT]] After talking with a few different solar companies, [[HIGHLIGHT]]I went with EBPS because they felt the most human (and not the least bit salesman-ish).[[ENDHIGHLIGHT]] I ended up needing my main panel upgraded, as well. The whole process was handled by them and set up with PGE from start to finish. My solar was just installed and my gutter paint was even touched up from a few dings that were left. I am so happy with the results and service and definitely would recommend to anyone looking into purchasing solar! read more

East Bay Power Systems - Hyundai panels. Beautiful work. - Solar Installation Near Me - Lafayette, California

The EBPS team has been excellent. Their pricing was extremely competitive with every other estimate I received and their professionalism, timeliness, and ability to answer my questions was extremely impressive and appreciated. They moved very quickly (in a good way, they matched my speed and desire to get the project done ASAP) but never made the process feel "rushed" at all. Darlene (who helped with the coordination, permits, loan coordination, etc.) was an absolute pleasure to work with as well and is incredibly knowledgeable and friendly. I would recommend Jeff and team to anyone looking to add solar/storage to their home and am already planning on when I will employ the team again for additional storage. read more

We were in a tough bind with our solar and battery storage situation, and East Bay Solar Systems saved the day! Jeff, Darlene and the crew had excellent communication and the install occurred quickly and professionally. Would recommend giving these folks a call for your solar needs! read more

East Bay Power systems did my solar panels and battery installation. They were quick and easy to work with and their quote was very reasonable. I was on a tight timetable and they got the job done faster than I expected. Would recommend. read more

Extremely happy with my experience with East Bay Power Systems. [[HIGHLIGHT]]I was looking to add one more powerwall and a few more panels to my existing system and came across Jeff through the AMA's he does on Reddit. He answers all questions people have whether you are a customer or not. I appreciated his knowledge and goodwill[[ENDHIGHLIGHT]]. I ended up choosing these guys and they did a great job. [[HIGHLIGHT]]Transparent pricing, great communication, and actually beat their own estimate on the install date.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Erik was great coordinating all the onsite work (and very patient with all my questions) and Darlene provided prompt and professional support from the office, managing the payments and schedule.[[ENDHIGHLIGHT]] I've already recommended EBPS to a colleague who is now on their schedule. 5 stars! read more

East Bay Power Systems was great to work with. I would highly recommend them for a solar system, storage system or just electrical work in general. I already had a solar system and needed more power and wanted to add backup storage at the same time. The original installation was done by a large national brand (Sunrun) and the process was lengthy and painful at times. In the end the system was functional, but the communication was subpar and it was expensive for the level of service and the equipment they used. [[HIGHLIGHT]]With Jeff and Darlene I was always in the loop and was able to collaborate on which equipment was used and the details of exactly how it was installed.[[ENDHIGHLIGHT]] In the end I'm really glad I ended up going with a local business for my expansion project. read more

East Bay Power Systems - New solar array - Solar Installation Near Me - Lafayette, California

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If yelp allows 10 starts I will give Jeff from East Bay Power Systems 10/10 stars. He is the man! I had recently installed powerwall to the house which was not commissioned properly. Two prior electricians took money (a lot of) and kept giving excuses on needing new parts and took me to spin. I was done and had accepted the powerwall as hanging art and assumed it will never work. I got Jeffs reference from reddit, I thought of giving one last try and asked him to take a look at photos from old wrong install and he was prompt to respond and explain me the setup and assured I don't need any more parts. It should work. He then came to house, really looked at all things and fixed the issues. He really understands how the wires should be connected for gateway and powerwall to work together and communicate before commissioning the system. He is the boss of powerwall. Recommend him to everyone looking for powerwall solar or any other electrical issues. I found my electrician for life. His charges are also resonable. read more

I wanted to write a personal review of East Bay Power System, and Jeff the owner. I've been doing business through Jeff since 2020. First, to install a Generac generator, and then second to install a solar panel system. I felt that Jeff and his team customized the project that best fit my needs, and also delivered the work very quickly. Of course, sometimes things come up where someone needs to come back out and fix something, or help troubleshoot. I believe this is what sets East Bay Power Systems apart from others. Jeff has been able to respond immediately when I was in need, and get me on the schedule for someone to come out in a matter of days, at most. Even getting someone over here same day at times. This is the benefit of a local team. At the end of the day you're working with a neighbor, and someone that knows how important reputation is. It speaks volumes to know you can pick up the phone and reach the owner/operator directly. Therefore I recommend East Bay Power Systems for your solar, generator, back up batteries and more! read more

East Bay Power Systems - Solar Installation Near Me - Lafayette, California

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Eric and his crew were awesome. They installed our new Tesla Power Wall in three hours. They were super easy to work with, the install went fantastic. They helped me open the Tesla App on my I phone so I can monitor the system. They tested the system and cleaned up perfectly before they left. Casey was invaluable in coordinating the contract and the install. I had considered a less intelligent back up power source. For instance my neighbor across the street has an immediate "kick on" traditional gas powered generator. But in order for that generator to power his house it is large, LOUD and you have to have a few five galloon gas cans handy. So it burns gas, and burnt gas makes for smelly exhaust. For the same money, you can have Elon Musk's genius working for you, a passive power "brain" that learns your power needs, saves you money and exercises common sense. Something only Elon Musk could come up with in my very humble opinion. They are in demand, so if you are serious about the issue of backup power for your home, I would not hesitate to get your order "on the books" And...."cosmetically" speaking, they are not an eyesore, but rather, dare I say a "status" symbol. Especially at night when the Tesla Logo is illuminated. Don't get me wrong, I still enjoy an engine in my car. But not in my backyard. read more

East Bay Power may be one of the worst firms I have ever worked with. They failed to pull a permit for the work, did poor quality work, did not complete work per code and constantly made excuses for their team. Read Amay P. review. His experience was the same as mine. Jeff is disrespectful, impossible to work with, never showed up on the job site and takes no ownership. DO NOT USE EAST BAY POWER. I am a contractor and know what good looks like and Jeff is a difficult individual to engage. BTW, fully expect Jeff to say he has never worked with us or that they made several attempts to do the work or that others are happy. Please take the time to read all the negative reviews before engaging Jeff. He is not to be trusted read more

My first contact with East Bay Power Systems started with a request for information from Jeff. He really knows his stuff. Even though I do not know much about solar panels and home powerwalls, I found Jeff's explanations easy to follow and informative. He said part of their package is that they do all of the requirements including permits, electrical work, etc. Yesterday, Eric and their crew completed the installation of our solar panels and powerwall in less than a day. I was very impressed with how efficiently they completed the installation. Also impressive is how well each of the workers worked together. It's obvious that they have done these installations many times. I don't believe newer solar companies would be as efficient as these guys. After they completed the job, Eric made sure I was able to download the app for this system and showed me what everything meant. Last, but not least, is that they cleaned up after they were finished. This type of installation creates a lot of stuff from unpacking and so on. It is really rare when the area that they did their work in ended up cleaner and neater than it was before they started. I would highly recommend Jeff, Eric and their whole crew to anyone thinking about solar panels and powerwalls. At the very least, ask Jeff to compare the costs of using your electric company vs. going solar. It may or may not work for you, but you will never know unless you ask. For us, it saved us a considerable amount of money per month on our electricity bill. Add to that, not much concern about blackouts. read more

EBPS installed solar panels and a tesla powerwall. They were quick to give me a quote, quick to reply to my questions and quick to set a date. There pricing was competitive, I received two other quotes. They showed up on time and were done by afternoon, very quick. It's been one month and everything is working great. I truly believe if there was a problem they would respond rapidly. It's so nice to have a reliable and responsible company to post. Definitely highly, highly recommended! read more

Jeff and his team were super easy to work with. They did an excellent job replacing a main electrical panel for an apartment building and the final work was very clean. We got bids from three different contractors and they were the most transparent and did not oversell and try to add extra work that wasn't really necessary. read more

East Bay Power Systems - New Main Electrical Main Panel - Solar Installation Near Me - Lafayette, California

Jeff and his team provided excellent service. Highly recommend East Bay Power Systems for your project whether small or big.

Initially, this company was extremely responsive and did everything they said they would. Unfortunately, my Tesla charger was not charging. I initially spoke with Tesla customer service and they've never heard of this company but told me to work with them to try and get it resolved while keeping my ticket open. After numerous phone calls (6 months now), nothing has happened as the lady on the phone keeps telling me they are back logged. My charger charges now at 14% which has dropped from 18% since they installed the wall panel. Do not use them. Horrible customer service. read more

We recently purchased a home and planned to install solar. when our first PG&E bill came in at $1600 + we knew we needed to make it a priority. I looked at everything I could find online, including comparisons by people who had purchased recently, as well as installers, etc. I found East Bay Power Systems by searching reviews and checking out their website. They have excellent reviews and on their website they have all of their pricing! we had talked to a couple of other companies, but it always felt like a hard sell... like we need to make our decision TODAY! [[HIGHLIGHT]]we called and talked to Darlene and she got us on a conference call with Jason (the owner). Jason was so easy to talk to and he answered all the questions that we had without acting like he thought we were idiots[[ENDHIGHLIGHT]]. He laid out the entire process and had a pretty good guess at the timeline. No upsale...his prices were exactly what was advertized on the website. [[HIGHLIGHT]]Once we decided to go through them, Darlene became my contact to make sure that the contracts were signed, permits were pulled, financing was in place and kept us up to date with every step.[[ENDHIGHLIGHT]] Our 2 Tesla Power Wall-3's went online yesterday. the installation team came out and installed the 36 solar panels and the power walls in 2 days. [[HIGHLIGHT]]David, the Project Manager, was super nice. He let me know what they were doing every step of the way[[ENDHIGHLIGHT]]. when done, he helped us pair our phones with the system and we started watching our system work! I don't know what I was expecting, but I certainly did not expect it to be so easy! [[HIGHLIGHT]]I credit Darlene for walking me through all of the paperwork, and reminding me to sign and sign again, never getting upset with me when I'd get confused![[ENDHIGHLIGHT]] And David's calm and confident demeanor helped a lot. [[HIGHLIGHT]]They have been so kind and helpful. Darlene even called me today and encouraged me to call if we have any questions or concerns[[ENDHIGHLIGHT]]. Thank you, East Bay Power Systems, for the pleasant experience. read more

Working with East Bay Power Systems was easy. Jeff was prompt in responding to my request for a quote to install an Emporia EV charger. His quote was very reasonable. I had an appointment for the installation within a few hours. They were on time for the scheduled installation appointment. Jeff and his electrician were great to work with because I had a special request for the placement of the charger in the garage required running a conduit along the ceiling to get the unit where I wanted it. I will definitely will calling them again for any future electrical needs. read more

East Bay Power Systems - EV charger installed on garage post/column. - Solar Installation Near Me - Lafayette, California

Added a powerwall install to our house and solar system. Crew was timely and professional. They explained the set up options clearly. Installation took a few hours and the crew did not leave any mess behind. read more

5 Easy stars! Jeff and team are knowledgeable, professional, and have great customer service. So much in life is really about customer service. Showing up when you are scheduled, being communicative of changes, and demonstrating that you value the customer. The team at East Bay Power Systems responded quickly, came on site within one day for an evaluation and estimate and had the project finished in a week. I will work with them again. read more

Needed urgent grounding circuit complete. Jeff was highly responsive and provided a quote on phone rather than waste a visit. Came on time. Took full ownership. Worked through all problems in between and got it done. Would love to work with these guys again. Count on them! read more

We were looking for a solar installer. Talked with Darlene and spoke to Jeff about getting multiple bids. [[HIGHLIGHT]]He was rude and belligerent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Would never work with someone who does not respect the customer.[[ENDHIGHLIGHT]] read more

Really appreciated how easy and efficent Jeff and Darlene got us setup for our solar and battery installation. Jeff was able to get us a quote almost immediately and from the time we signed the contract to a detailed plan submission was just a few days. Jeff is extremely knowledgable and honest without any of the fluff. [[HIGHLIGHT]]Communication was great with Darlene as she was always keeping us updated about each step of the process and quick to getting us answers to any of our questions.[[ENDHIGHLIGHT]] With rate hikes that seem to be happening every other month plus valuable summer production, and looming tax credit deadline, it's really nice to work with a company motivated to get the job done. read more

Just had my PowerWall 3 Installed, price was the same as quoted if I went through tesla.com. This is the company to go through if you plan on having a powerwall installed on your house. Great Customer service, no high pressure sales or fluff pricing added. When I called for a quote, they said they could get one installed in a week and to give them a call when I was ready. Install only took a few hours, More then happy with my new powerwall. read more

Fast/immediate reply to my inquiry. Patient with all my questions and concerns. Reasonable prices and flexible scheduling. And when it came to the install, their techs were efficient and got the work done in 90 min! read more

I'm writing a review to thank East Bay. Power systems for coming through and helping my family get our Solar System up and running. It's been 8 months just setting on my roof inoperable Just like a picture hanging on the wall looks good, I have to give thanks to this company. Their staff, from the first phone call to Darlene, she heard me and said they were able to help. I called a lot of different solar companies. Explain my situation most of the time. They were just kinda mixed up. This company is Tesla certified. The owner Jeff Listen to what I had to say. Set me an appointment sent out one of his guys. Great guy Erick, he was here for maybe about 5 hours presto, like magic, I was up producing power, my system is running. I'm a real happy camper. Right about now. So in the future, this company will be my go to for all my solar needs or repairs. 5 star plus for me. read more