Customer service is basically non-existent at this Frisco location. When contacted by email,…read moreeveryone says he/she is "out of office" and directs me to call the 800 number. Why don't they close this office and lay off everyone?

I had a 2:10 PM appointment for fingerprinting, and upon arrival, I was greeted by a very…read moreprofessional woman at the front desk. However, my experience with Charlie Gomez was extremely disappointing. His behavior was rude and unprofessional he was aggressive in handling my fingers, snatching and pulling without any regard for my comfort. I'm unsure if he was having a bad day or if this is his usual demeanor, but it was unacceptable. As a paying customer, I expect to be treated with respect. Despite the poor service, I thanked him at the end, but he didn't acknowledge it. I repeated my thanks, yet he still ignored me. Frustrated, I asked the front desk for the manager's contact information and confirmed his name, Charlie. Unfortunately, based on this experience, I cannot recommend this service. If you're considering this location, I urge you to look elsewhere for a more professional experience. See below for another office in Plano with better reviews. https://maps.google.com/maps/place//data=!4m2!3m1!1s0x864c2321ee9184f1:0x991e57032e1c159e?entry=s&sa=X&ved=1t:8290&hl=en-us&ictx=111

The best agent I've ever worked with! Very responsive and detail oriented. I feel guided to…read morepurchase best coverage at a great value. Trust them completely!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

Skylar was fantastic to work with throughout the insurance quote process. She provided competitive…read morequotes, took the time to answer all of my questions thoroughly, and made sure I understood my options without ever making me feel rushed. Her responsiveness was outstanding. Every question or request was handled quickly and professionally. She made what can often be a stressful process simple and straightforward. I highly recommend Skylar to anyone looking for knowledgeable, responsive, and customer-focused insurance service.

Very helpful and responsive. I trusted them immediately with our daughter's insurance.read more

Tim Bicknell is the best thing that has ever happened to my family. He shops rates everywhere for…read moreour Homeowners and Auto Insurance Policies. He gets us the very best deals! For example, we just saved $1855 a year on car insurance! We got the lowest Homeowners insurance out there too! You just make one phone call and he gets you all of the discounts that the companies never openly offer you! Having Tim as our agent has been a blessing! I HIGHLY recommend using him as your agent to shop insurance carriers and save you money. The even better deal is that his services are 100% completely FREE to consumers! He's extremely knowledgeable and even friendlier! I'll be using him from here on out! I love Tim Bicknell! He's the BEST!

I purchased a new home and was overwhelmed by all the insurance quote information I found after…read moredoing my own research. A friend referred me to Tim Bicknell. He answered all of my questions about coverages and advised me on how much insurance I actually needed for a new construction home. He was very transparent and knowledgeable. I ended up purchasing an Auto policy with him as well. I definitely recommend Tim Bicknell for your insurance needs.

I had to take over the insurance payments for my mom. They were so helpful and kind during this…read moreprocess. I specifically talked to an agent named. Mr. Koskani. I hope I spelled his name correctly. He was so great and really gave personal attention to help me figure it out. He has been fantastic.

Zack Kubala was very responsive and helpful- we hope to do business with Farmers in the near…read morefuture- Rate need to be more competitive with State Farm kudos to Zach for quick response time and eager to help!

If has '0' review and I will do…read more Took me five years finally to move all of my policies to other company.

This agency needs lessons on providing good customer service. They are very rude when they return…read moreyour calls (if they return them at all).

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Had AllState for over a year now. Best change I've ever done since being a homeowner. I've had…read moreGeico since I was a teenager and was so disappointed when they couldn't help me when I needed them the most. AllState Agent Haniska (aka: Nish) is amazing. I remember he called me to solicit this company and he instantly caught my attention when he was able to save me a crap load of money on both my auto and home insurance. They even covered more for both insurances and for less. Money was tight and he was able to help me by saving a few hundred a month. My previous home insurance was Homeowners of America and I swear, when I got a water leak, their customer line and help was so trash. Anyways, til this day, Nish has answered so many questions that I had for him throughout this year. If u are in this area or not, Nish is definitely the go-to guy and I feel this office is fortunate to have him. I have never been to this location, but have had outstanding customer service. I am truly fortunate to have this kind of service compared to the other unfortunate reviews here.

Has cold called me 4 times the last 2 days…read more I never reached out to them or even showed interest of getting new insurance in any way. Yet they left a voicemail kind of alluding that I had or something? Weird way of getting a call back. I don't appreciate the annoying cold calls, getting my number from who knows where, and they must be desperate to do that. I wouldn't ever go with them simply because of their tactics of getting new business.

Amica was great, until we filed a claim due to water damage from a refrigerator leak. At which…read morepoint they literally DOUBLED our homeowners policy premium! If you have Amica, make sure you set reminders to shop around for better rates well before the renewal date. And if you are unlucky enough to actually have to file even a minor claim, you WILL be punished for using the policy as intended.

Do not rely on Amica insurance they like to raise the rates every year even when you don't have any…read moreclaims seem like I had one accident this year somebody hit us from behind at a stoplight a total the car out now I'm paying for it when higher insurance homeowners and on mobile I had to cancel and go with Allstate save hundreds of dollars thanks hope this is useful for other people that looking for insurance

Great and Helpful Agent. He and his staff go above and beyond to assist their clients.read more

From the owner: TX-1231562 Rafael Parker- State Farm Insurance Agency strives to help customers plan for the future…read moreand help them protect what is most important to them. We are blessed to have customers from all over Texas. Making recommendations to help them recover from the unexpected and help them realize their dreams. Our priority is taking the time to explain and review our customers' needs in order to help them make great decisions in their car insurance, homeowners' insurance, life insurance, renters' insurance and many other insurance and financial needs. We will work hard to help as many families as possible in Collin, Denton, Dallas, Hunt, Grayson and all surrounding areas.