Amazing dealership, their entire service department is great, had issues with a used KTM I…read morepurchased private party and in the process of completing a fix a different part broke although not completely their fault they ended up good willing and replacing the part. Their service rep also got KTM to warranty something on a bike 6 years out of warranty, how he did that is magic. Have had multiple friends purchase directly from them without issues. I just wish they could dealer trade and get me a special Yamaha because no way anyone should be walking into or near a ride now.

Took my 1997 Kawasaki Vulcan 800 Classic for an oil change and fuel leak check. Ended up needing a…read morenew petcock and complete carb rebuild. Daniel also replaced headlight and ran USB cord while the tank was off. They usually do not work on bikes older than 10 years. They took care of me because the bike is in excellent shape. I was able to supply all the parts needed except for the carburetor parts. Luckily they were able to get those still. Bike purrs like a kitten now. Daniel did great work! Fabian and the rest of the Service crew were amazing. The bike was there for more than a minute. I appreciate everyone involved for their customer service and work ethic. This place has a huge selection of bikes. Kawasaki, KTM, Gas Gas, Triumph, and more. Plenty of clothing, gear and accessories for you and your UTV/motorcycle needs. Definitely check out this place if you are looking for a new bike, UTV or service. Well worth the 1+ hour ride for us. Now I have to decide if I still want to sell this bike or keep it. I am the second owner and it has just over 3,000 on the odometer. Yes 3,000.

Absolutely. If you're looking for an honest Harley mechanic in Tucson, this is the place…read more Randy and the team at V-Twin are phenomenal. I brought in my 2007 Sportster that I had bought on Facebook Marketplace. She's definitely a bit of a junkyard dog and had an oil leak along with several other random issues that needed attention. Randy took the time to diagnose everything, explained what actually needed to be repaired, and never once tried to upsell me on work I didn't need. That kind of honesty is hard to find. The pricing was also significantly better than taking my bike to the Harley dealership, and the quality of the work was outstanding. My Sportster rides better than it ever has, and the leak is finally gone. It's like I got a whole new bike back. On top of that, life got busy and I wasn't able to pick her up for a couple of extra weeks after the repairs were finished. Randy had no problem holding onto the bike until I could make it over, which I really appreciated. Great work, fair prices, no pressure, and genuinely good people. I'll absolutely be bringing my Harleys back to V-Twin for future service, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy shop.

I brought my bike to Randy at V Twin Collective for repairs after it had been involved in an…read moreaccident. Randy went over the estimate with me multiple times and repeatedly assured me that all of the repair costs would be covered by the insurance claim. When it came time to pick up the bike, I was told I owed more than $500 because some of the repairs were supposedly not covered by insurance. On top of that, I was charged for more labor than what was submitted to the insurance company, leaving me to pay the difference out of pocket. None of this was disclosed until the bike was finished and ready for pickup. The lack of transparency and communication was extremely disappointing. Had I known about these additional charges beforehand, I could have made an informed decision. Based on my experience, I cannot recommend this business. I wish I could give 0 out of 5 stars.

I bought a jacket and helmet here in the last week and both times I got good service by…read moreknowledgeable staff. She didn't try to sell me something more than I wanted but explained the difference when I ask her why one jacket cost over $200 and the other was about $99. They had my size 2XL in the jacket and helmet in stock and it was also a reasonable price compared to other like stores. She also informed me they do maintenance on scooters too; good to know. I'm a fan!

I have been into CSA more than a couple of times for my new scooter. When I first got the scooter…read morethe man was very helpful. He put my license plate on for me free of charge. I knew I would go back to this company in the future. I had my oil changed and they were reasonable priced. The men were really great and knowledgable about all the services and items. I will be going back again real soon. Thank you CSA!

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

I have discovered that many of the good old-fashioned motorcycle repair shops here in Tucson are no…read morelonger in operation. Motorcycle dealers will only work on bikes newer than 5 years old. So I was delighted to find this shop run by a very capable, honest and reliable man, who can work on any model of bike or car. This guy is very thorough, and makes sure to do the job correctly. Of course, if you want to just slap your vehicle back together so you can limp on down the road, you have that option. Just let him know at the outset whether you want it fixed right or you just want it good enough to get by for a little while. He saves all of your parts and will go over each of them with you, so you can see why they needed to be replaced. You can have the old parts back. He works diligently on getting you quality replacement parts at the best price. In my case, I know he put more man-hours into getting the right parts and into actual labor than he charged me for. I am lazy, so my bike is always filthy, so anyone going within 10 feet of it gets covered in oil and grease, and yet Robert didn't even complain about that. He even gave me a bike cover he had on hand, so I can attempt to keep it cleaner! I'm really happy to have found this mechanic, and I will return to him whenever I'm in need.

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what…read morethey're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars…read more This will be a long one though, so be prepared for some reading. BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located. ???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

A few years ago, they really saved my hide. I was riding from San Antonio TX to Fresno CA straight…read morethrough. I was riding behind a semi that threw a tire tread I. Front of me and rode over it at 80 mph. They saw me quickly and got me back on the road fast ahead of everyone due to the nature of my ride. 1,600+ miles in 30 hours. Even borrowed a brake crush washer off another bike trade-in so they can get me back on the road and order a new one for the other bike. I had lost my rear brake due to the brake crush washer breaking when I hit the tread and dumped out all the rear brake fluid. Service team did a thorough safety check for other damage. I will see you guys in 3 weeks when I make the same run to ride with my brother to Arizona bike week.

The team at this dealership was amazing!! This location is worth the drive to check them out. From…read morestart to finish they made the process of trading in my Harley and buying my new Indian easy. They were friendly, knowledgeable, and helpful. After my purchase I was so impressed with their continued communication, I had to order some reduced reach parts before I could take delivery/ride my new bike but they kept me updated every step of the way. I never had wonder or call them to see where we were at in the timeline. Thanks again Indian Motorcycle of Tucson!!

This place was a lifesaver. Im from far out of town and my catalytic converter started breaking…read moredown on me. Other places either didnt have the part, didnt do the work, or were booked out for weeks and i needed it fixed asap. The people here confirmed my appointment for first thing the next day at around 4pm. Its now 10am the day of my appt and im driving off with a fixed car and spent much much less than other places were quoting me at.

Came here to get pricing on one weld I needed for my 4" turbo back exhaust on my 06 F350. Guy says…read more$170. I laughed because there's no way one weld could cost $170. He asks me "what do you want to pay" and states how about $110. Insanity. DO NOT COME HERE. He makes up prices based on how he feels that day. I went to dynamic emission repair and he did it professionally for $45. Highly recommend them instead.