Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

staff was very friendly even helped unload my motorcycle from the uhaul since it had no breaks on…read moreit! But unfortunately I had to go and grab it after 2 MONTHS. and no work was still done to it. they waited one month for a handle bar then still had that extra month to do nothing I guess??? even was told a guy took my bike off the list for no reason and they put it back on just to not be the same spot on top. they will absolutely make every excuse in the book to delay your bike if its not worth dollars to them. very unfortunate I couldn't give a higher rating they were nice people just not good with time management. I don't recommend if you need your bike out quick...but I know they had good workmanship which I was looking forward too.

My Honda GoldWing was due for a service and additional work. Set up an appointment to drop the…read morevehicle off, had the work done and kept in contact even after three months waiting for a replacement windshield. The staff was friendly and knowledgeable with regards to exactly what I needed for my 2008 GoldWing. I normally don't go to the dealership for parts and service but this time I'm glad I did. I was completely satisfied with the work that I had done. I plan on being a return customer as needed.

I'm going to tell you a secret.... Don't just drive past…read morePima Automotive on your way to a cold, barren, impersonal chain franchise but pull over, pull in and begin a happy rationship with this excellent garage. Here you will get a pleasant surprise in the cool, comfortable waiting area. Here you will find top tier professional mechanic technicians who are sharp as can be. They figure out exactly what you need without endless waiting. Here you will find the owner on-site multitasking like crazy. He has his finger on the pulse of everything going on, all the time. Don't we all just want to find that one place that we can take our vehicles to without a second thought? A place you don't dread going to but actually might enjoy? Pima Automotive is that place.

This place is joke had my car for 2 days did nothing with it. No communication. I have had people…read morecontact me with bad revi

I moved to Tucson a little over a year ago and recently decided to get back into riding after…read morespending way too much time sitting around the house. Someone recommended Gearshifters, and I'm really glad they did. Awesome atmosphere, welcoming people, and a great overall vibe. It's the kind of place that makes you excited to ride again.

A True Home For Tucson (and all) Motorcycle Enthusiasts…read more I've been coming to Gearshifters since opening and I'm always eager to stop by and enjoy the great vibe. Amazing vintage bike clothing and gear, GREAT coffee and a place to hang with all motorcycle fans, from mini bike to full dressed cruisers. That a place like this is here in Tucson makes it that much more a gem. And now you can even get your bike fixed. Superbike Tech has come on board. Owner Derrick does great work, and even wrenches on vintage bikes. Gearshifters continues to evolve and add even more reasons to make this your pre-post destination. They're 4 wheel friendly too!

Nick was a great help in my decision for a new helmet. They ordered it in from another store. Great…read morecustomer service. JJ

My less than 240-mile-on speedometer KLX 300 needed a front tire tube changed, called Cycle Gear…read moreand was told it was the price of the tube plus $15. I usually install my own tube, but for $15 dollars I'll drop it off this time. At the store I was asked if I'd like the regular tube at $15 or the heavy duty for $30. Since the work was $15 I decided to splurge and get the heavy duty. The sales person let me know there may be an additional $3.00 for a rim lock. Alright, up to $48 for a tube change by now, but whatever. They also let me know my wheel may not be ready until the next day. That evening I get a call from an employee letting me know I needed a rim lock and it would be $11. Alright, whatever. I'm now in it for $56. When I picked up the tire at the store the next morning... it was $100.20! They added charges they did not tell me about (rotation at some outrageous amount). A hundred bucks to change a tube. They did adequate work on the tire... I mean it is just a tube change. Get the spoons, stick-on weights, and a short rod you'll need to do your own future tube changes and use the $75-$80 bucks you'll save to get some new gear. Otherwise, make sure you ask for disclosure of total price up front.

Super friendly staff at this conveniently located store near mid-town. Lots of choices for your…read morevehicle. They have an excellent selection of batteries. Also carry lubricants, filters, cleaning agents, wiper blades, etc. I even was able to get heavy-weight hydraulic fluid for some work-related projects here.

I really want to like this place, however they almost seem like my business isn't wanted. If you…read morecall in, prepare for a long wait. If you go in person, prepare to wait for an employee to even show up. I just left there now after waiting for way too long with no one in sight. I could hear people in the warehouse (no customers allowed) laughing and having a great time back there. Our line grew to 4 people during the time I was there, with 2 walking out before anybody came out from their party back there. I left. I would love to be able to recommend them, they have the higher quality products available in town, but you would have to figure out how to buy on your own I guess. I don't want to switch to online vendors, but until management can get the front end guys to answer calls and ring up orders I will be shopping elsewhere

Super grateful for the manager! I didn't catch his name but he is incredibly helpful and…read moreresourceful. Some warning lights came up on my car and I asked one of the employees to see if they could run their diagnostic machine to see if any codes came up. The initial employee was able to run the diagnostic code but was not very helpful in interpreting the results or next steps. Fortunately we asked the manager for help who quickly recommended a cheap remedy- an engine cleaner solution. And it worked! Very grateful for his assistance and highly recommend this location because of him.

JR was super helpful and gave me good insight on my car and what to do in the future!read more

Amazing dealership, their entire service department is great, had issues with a used KTM I…read morepurchased private party and in the process of completing a fix a different part broke although not completely their fault they ended up good willing and replacing the part. Their service rep also got KTM to warranty something on a bike 6 years out of warranty, how he did that is magic. Have had multiple friends purchase directly from them without issues. I just wish they could dealer trade and get me a special Yamaha because no way anyone should be walking into or near a ride now.

Took my 1997 Kawasaki Vulcan 800 Classic for an oil change and fuel leak check. Ended up needing a…read morenew petcock and complete carb rebuild. Daniel also replaced headlight and ran USB cord while the tank was off. They usually do not work on bikes older than 10 years. They took care of me because the bike is in excellent shape. I was able to supply all the parts needed except for the carburetor parts. Luckily they were able to get those still. Bike purrs like a kitten now. Daniel did great work! Fabian and the rest of the Service crew were amazing. The bike was there for more than a minute. I appreciate everyone involved for their customer service and work ethic. This place has a huge selection of bikes. Kawasaki, KTM, Gas Gas, Triumph, and more. Plenty of clothing, gear and accessories for you and your UTV/motorcycle needs. Definitely check out this place if you are looking for a new bike, UTV or service. Well worth the 1+ hour ride for us. Now I have to decide if I still want to sell this bike or keep it. I am the second owner and it has just over 3,000 on the odometer. Yes 3,000.

Good friendly service, fair pricing, quality work, good motorcycle knowledge and experienceread more

About me: motorcyclist for 40 years. Over half of that time I did not even have a car. Very, very…read moreserious about bikes. Tire Swapper: this was the finest mechanical repair experience of my entire life by at least a factor of 100. I cannot think of anything else that even comes close. Rogue (Owner) a Marine veteran, got out a rounded Allan pinch bolt on my Ducati 821 Monster fork and cut a new bolt to size. Put on new tire. Changed air filter. I'm not going to tell you how much he charged, but this was the first time in my life I had to argue with someone to charge me MORE. And it was still criminally cheap. The "customer lounge" is 1000X better than anything you have ever experienced. The garage is beautiful and well-organized and in a quiet, peaceful spot. I wear a heart rate tracker and recorded my lowest ever heart rate. Only downside: it's two miles of rough road with half a mile of hard packed dirt at the end. Well maintained. Your bike will get dusty, arrange to clean it after.