60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always…read moretreated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse!

A five hour repair turned into three weeks and $200 more than the quote, for work they knew was…read moregoing to be done. After the initial repair failed they never called me. I made contact after a week and then again a week later to find the repair was complete. After I got my motorcycle home I found out the oil level was a full quart low after they changed the oil and filter. I'm very dissatisfied with the bait and switch quote, the lack of communication and the work of the tech.

Tell you about my Experience ok let's begin well one of the greatest experiences ever the hardest…read morepart of receiving the same treatment is sho up and walking into Harley land the great glass door opens up and poof you riding sound simple huh well it is just give it a shot #2wheelsdown

I must say I have had a positive experience for sure - my 2021 RG went in for its 5k service and a)…read morethat service was done in about six hours b) Ronnie was great and c) I was introduced to the Pan American (again, walked through by Ronnie). My service showed no issues, fluid changes, and while my bikes are wide ranging, and my last Harley 'wonkey' 2014 Ultraglide, the M8 surprised me - such rideability All in all, I recommend - a nice experience in a world that isn't always so nice.

My Name Is Basilio, i just wanna say CSA is Awesome i get all my parts for my 06 Ninja 500r. The…read moreParts Salesman Daniel Saldivar Was Very helpful he got me the parts i needed and also helped me try on new helmets he even gave me a great deal! Daniel Was Respectful And Very Helpful i Will Be A Longterm Customer Thanks To Him. i Will Be Returning To Pick Up A New Helmet And Some Gear Maybe Even A New Motorcycle In The Near Future! Thanks Daniel You Are Awesome!

We went to go look at a quad and while we were there seen a USED blue grizzly90cc. We wanted to…read moreknow the out-the-door price. First off they couldn't even find the VIN on it, I found it for them. Then they came back and told us over 4k that was including fees and tried to add a $500 freight fee saying they had to ship it in when it was a trade in, it wasn't shipped. When we told him what we paid for two brand new ones at ride now he tried to tell us we were wrong and there was absolutely no way we could have paid that. We paid less for a brand new quad than what they were trying to sell us for a 6 year old used one that had scratches, wear and tear and a tear in the seat. So make sure you really do your research before you try to buy from here. RIDE NOW is cheaper for the same if not higher engine power.

Amazing dealership, their entire service department is great, had issues with a used KTM I…read morepurchased private party and in the process of completing a fix a different part broke although not completely their fault they ended up good willing and replacing the part. Their service rep also got KTM to warranty something on a bike 6 years out of warranty, how he did that is magic. Have had multiple friends purchase directly from them without issues. I just wish they could dealer trade and get me a special Yamaha because no way anyone should be walking into or near a ride now.

Took my 1997 Kawasaki Vulcan 800 Classic for an oil change and fuel leak check. Ended up needing a…read morenew petcock and complete carb rebuild. Daniel also replaced headlight and ran USB cord while the tank was off. They usually do not work on bikes older than 10 years. They took care of me because the bike is in excellent shape. I was able to supply all the parts needed except for the carburetor parts. Luckily they were able to get those still. Bike purrs like a kitten now. Daniel did great work! Fabian and the rest of the Service crew were amazing. The bike was there for more than a minute. I appreciate everyone involved for their customer service and work ethic. This place has a huge selection of bikes. Kawasaki, KTM, Gas Gas, Triumph, and more. Plenty of clothing, gear and accessories for you and your UTV/motorcycle needs. Definitely check out this place if you are looking for a new bike, UTV or service. Well worth the 1+ hour ride for us. Now I have to decide if I still want to sell this bike or keep it. I am the second owner and it has just over 3,000 on the odometer. Yes 3,000.

Super supportive and low pressure staff. They love what they do! Will be a repeat customer for…read moresure. Very knowledgeable and friendly.

Bought a new Sherco 250. Super smooth and easy deal. Ann and Blake were a pleasure to work with!read more

staff was very friendly even helped unload my motorcycle from the uhaul since it had no breaks on…read moreit! But unfortunately I had to go and grab it after 2 MONTHS. and no work was still done to it. they waited one month for a handle bar then still had that extra month to do nothing I guess??? even was told a guy took my bike off the list for no reason and they put it back on just to not be the same spot on top. they will absolutely make every excuse in the book to delay your bike if its not worth dollars to them. very unfortunate I couldn't give a higher rating they were nice people just not good with time management. I don't recommend if you need your bike out quick...but I know they had good workmanship which I was looking forward too.

My Honda GoldWing was due for a service and additional work. Set up an appointment to drop the…read morevehicle off, had the work done and kept in contact even after three months waiting for a replacement windshield. The staff was friendly and knowledgeable with regards to exactly what I needed for my 2008 GoldWing. I normally don't go to the dealership for parts and service but this time I'm glad I did. I was completely satisfied with the work that I had done. I plan on being a return customer as needed.

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what…read morethey're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars…read more This will be a long one though, so be prepared for some reading. BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located. ???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

Over 2 years ago I took in my 2004 R1200CLC to the Dealer to get all metal brake lines put on…read more Almost immediately , my iABS failed and I returned to the dealer who refused to look at the bike other than a cursory check even though I just paid a lot of money for an upgrade service. I didn't know it was the iABS, but from all my research since that time they should have recognized it based on the symptoms. I would have respected that and understood. Flash forward, having tinkered with the bike on and off, I finally sought the help of Bee Mer Werx because they are the only real alternative to the dealer and they work on BMW motorcycles under model year 2005. Paul responded quickly to my emails. Drop off was easy at his clean shop. He immediately told me he suspected it was the iABS. After inspection, he stated it was the iABS and gave me options on the repair. He also listened to my own information and research on the issue. We did a work around until we can get a better repair option. The diagnostic and repair was reasonable in cost. The professionalism and openness was great. Takes cash, check or , for 2% more, credit card. We have a plan for completing the repairs which I will be returning to Bee Mer Werx to complete. Thanks Paul!

A family member who owns a vintage BMW dual sport motorcycle introduced me to Paul Ford, owner of…read moreBee Mer Werx on a visit to Tucson in 2016. I ride a Ducati and have owned 3 other bikes in the past (another Ducati, a vintage Honda cafe bike, and two Jap sport bikes). I was considering buying another vintage bike and wanted to ask Paul questions about vintage BMW bikes. All of my questions were answered and Paul was more than willing to provide info and recommendations for me. About the shop: its clean, well kept and organized. The bikes were in different phases of maintenance or rebuild, but it was very easy for me to tell what work was being done since Paul is methodical and organized. Some shop owners have a hard time saying "No" to new customers or taking on new work, which usually means existing customers or work already in progress gets delayed, or details are overlooked. It was obvious to me Paul was very good about keeping his schedule in order so all of his customers were able to expect their bikes to be completed on time. I decided not to purchase another bike, I've got a Ducati Monster and dont feel like spending more time and money on another bike. But Paul has been a good resource for me since I visited his shop since I continued to look at potentially buying a bike in the Seattle area where I live. If you are ever in the Tucson area and on a road trip on your BMW road bike or adventure/dual sport, make time to stop by and see Paul.