Good friendly service, fair pricing, quality work, good motorcycle knowledge and experienceread more

About me: motorcyclist for 40 years. Over half of that time I did not even have a car. Very, very…read moreserious about bikes. Tire Swapper: this was the finest mechanical repair experience of my entire life by at least a factor of 100. I cannot think of anything else that even comes close. Rogue (Owner) a Marine veteran, got out a rounded Allan pinch bolt on my Ducati 821 Monster fork and cut a new bolt to size. Put on new tire. Changed air filter. I'm not going to tell you how much he charged, but this was the first time in my life I had to argue with someone to charge me MORE. And it was still criminally cheap. The "customer lounge" is 1000X better than anything you have ever experienced. The garage is beautiful and well-organized and in a quiet, peaceful spot. I wear a heart rate tracker and recorded my lowest ever heart rate. Only downside: it's two miles of rough road with half a mile of hard packed dirt at the end. Well maintained. Your bike will get dusty, arrange to clean it after.

took my SxS to Jeff to have some work done. Very professional,knowledgeable and did a great job! I…read morewill be bringing my SxS to him from now on. He's very reasonable on his hourly rate and kept me up to date on what it needed. Try Jeff and you won't be disappointed! My bike runs like new again!

From the owner: At Desert Powersports, we will treat your machine as if it's our own. We are Veteran owned and…read morewill give you the best service at the lowest rate possible. Most of our business is repeat customers, so that should tell you something. We work on almost anything you have. Call or text (text is usually the quickest) Jeff at (520) 661-7347 Thanks, Jeff

Upon meeting Carlos I was very pleased he seemed like a very calm well mannered man at the end of…read moreour transaction after he rebuilt my Banshee engine he ended up fluffing the bill on his side even though I gave him a huge tip he is not an honest man he is not a good businessman he might be a good mechanic but he does not do people right and I just talked to somebody today and said this is the way Carlos always rolls it's all about Carlos he rips off everybody he can and puts as much money in his pocket as he can and acts like he's always broke and if you want to buy something off him he wants to sell it to you for way more money than it's worth unfortunately him stealing from me by fluffy my bill and doing whatever he did that was dishonest makes for a bad business I can't return there anymore and do any business so I've moved on unfortunately he took me for a decent amount of money but I hope he just did a good job on my engine. It was nice to meet him but I'd rather him just be a good businessman and a good mechanic instead of being a crook and finding out he's took people's money over and over again and screwed people around I don't know how he sleeps with himself at night but whatever he seemed to be very nice to me and my wife but never gave us a quote or a price until it was almost finished and then everything was inflated and after I got my bill found out that he double-billed me for a bunch of things and that was super honest with him and super communicative I guess he just doesn't care for taking care of people like he thinks he's doing he's taking advantage of people and feeling his pocket I won't be returning so just enjoy the parts that you have of mine Carlos and the money that I gave you for that really nice tip and all the stuff that you double build me the extra money I guess you need it more than I do. You're in my prayers buddy God bless you sorry for the bad review but unfortunately you did not take care of me.

Carlos is very knowledgeable and helpful. I would not take my bike(s) to any other shops- I work on…read moremy own stuff, but when I need an expert, Carlos is the man!

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

Excellent service! Took my Kawasaki Vulcan to get a leak fixed and everyone was super friendly and…read morethey took my bike right in. Reached out to them through Facebook and they responded right away, sent me an email with the invoice so I could pay right on my phone, loved that I could do everything electronically. Prices are pretty good and bike runs great now!! Would definitely recommend to anyone looking for service.

I took my modified 2013 Hayabusa to ESP for tires, service and small electrical mod. I found Phil…read moreto be responsive, friendly and I was very happy with the service and price. Most importantly I felt very comfortable leaving my bike in his hands. Would highly recommend them.

Tell you about my Experience ok let's begin well one of the greatest experiences ever the hardest…read morepart of receiving the same treatment is sho up and walking into Harley land the great glass door opens up and poof you riding sound simple huh well it is just give it a shot #2wheelsdown

Hmm... I honestly have to take a breath and think before I speak. Because I am so frustrated with…read moreOld Pueblo Harley-Davidson for their methods of conducting business. I own a 2003 Harley V-Rod hundredth anniversary edition. As any Harley Rider knows, this particular bike is kind of the red-headed stepchild of the Harley family, it is also beloved by many like myself. The engine is made by Porsche, so German engineering in a notoriously iconic American brand, yet Harley took the Porsche design and ran with it, and the V-rod was born. Anyway, the engine is water cooled and no other Harley besides the V-rod (that I know of) has a water cooled engine. And of course, the time came and I needed coolant since noticing my reservoir was nearly empty. So I called Old Pueblo Harley-Davidson and the guy that answered was very friendly, said absolutely! We have the coolant in stock! I said Great! Off to the Harley dealership I went! And BTW, I had previously investigated coolants online for the V-Rod, many claim there are cheaper alternatives that V-rod owners have been using for years. Saw this mentioned time and time again with lists of alternative coolants. But as many Harley riders would agree, there is a sense of loyalty to the name, therefore always desiring the use of parts that aren't aftermarket, and always use Harley products in your motorcycle, like using HD coolant for my HD bike. So I get down there feeling a sense of satisfaction knowing they have my coolant and accomplishment, because I'm finally finding time around my busy work schedule to get this done. I get up to the parts counter, the man was very friendly again and also remembered me. Off he went and returned quickly with a little I quart jug of HD coolant.. I asked him, do you have the standard 1 gallon jugs of this? No I'm sorry this is the only size we have. Okay it'll have to do...and although it was only 1 quart, it was enough to top off my reservoir, so I thought it is what it is, no big deal. The man asked if I needed more than one? Maybe I could use one more, but how much is it first? He rings it up, and immediately I knew something wasn't good, judging by this man's face, he said $31.51 please? WTF!?!? $31.51 for one quart of HD coolant!?!?. Uh, let me double check that price, maybe that's for the 1 gallon jugs that are out of stock. He went into the back to double check the size, and sure enough the price of 1 quart of HD coolant at Old Pueblo Harley-Davidson, is $31.51. Unbelievable. I could've just walked out, like every American we have a choice, but using a brand not recommended, such as other coolants, just didn't sit well with me, and again there's that sentimental loyalty always playing a role in decisions for this bike. So very, very reluctantly bought it the damn thing and walked out of Old Pueblo Harley-Davidson feeling like I was blackmailed because HD is the only recommended coolant, and robbed using my loyalty against me. Very disappointing. It gets worse... I went online and found a gallon of HD coolant, from Harley Davidson themselves, for less than $30. The man at the desk was very friendly, and his expression during this transaction spoke volumes. I give Old Pueblo Harley-Davidson 2 stars. That's one more star than they deserve right now, but given that extra start for one reason only, the friendliness of one staff member. Thanks for everything, Old Pueblo Harley-Davidson. I won't soon forget it.

I've used this shop a few times know a lot of people who do. Always had good experiences. Great…read morework. Reasonably priced. Responsive to questions. Had to get my bike in ASAP for tires. Moving to Ohio by Sept for family issues. Taking the bike for the trip. They got me in, squared away and ready to roll out in 10 days. If I wasn't leaving I would continue to use his shop for my repairs and service.

Just what I'd expect from a competent shop: the job done right the first time. What I didn't expect…read morewas the phone call later that day from Bubba's asking me how the bike was! They truly can be called Brother. I'll be back whenever I need work done on my Harley. Outstanding!!

Honest mechanic . Was looking for a ppi, and I'm out of state . Took good pictures and notes. Spoke…read morethe mechanic about the car and his opinion . If I lived in that state I would take my car to him.

Door repair on driver's side was outstanding. Service professional did an excellent job. Positive…read moreattitude. Highly recommend!