Had a great experience here due completely to the outstanding work of an associate named Benjamin. Even though he was the only one on the floor at the time and the store was busy, he took the time and made sure I was completely helped while managing the other customers as best possible. Normally, I don't go for these type of chain feeling motorcycle gear shops and honestly had been avoiding this one even though I live nearby. Benjamin's outstanding service has me changing my mind about the store and I will definitely be back read more

After many years, I was due for a new helmet. I could not believe the huge selection that was available at the store. The staff was very knowledgeable friendly, and walked me through the process of buying a new helmet. Great customer service and items at a fair price. I receive my helmet in a timely matter was completely satisfied. read more

Robert was super great in helping me find the perfect first bike as well as explaining everything about the bike and the process of getting it. He wasn't pushy at all and gave me all the time that I wanted to decide! I would recommend going in and asking for Robert if you're looking for a bike! read more

I had the best experience at Cycle Gear. As soon as my husband and I walked into the store, we were greeted and asked if we needed any help. I was looking for a new helmet because the helmet I had was causing my head to hurt. Nick was super helpful in helping me find the perfect helmet for me. He was very helpful to my husband also in finding the problem he was having with his helmet and now the hubby is a happy rider. The customer service here is on point and they really do have your best interest and safety in mind. I am very happy with my purchase and ecstatic that I won't be suffering headaches on our long bike ride ahead of us. read more

Nick was a great help in my decision for a new helmet. They ordered it in from another store. Great customer service. JJ read more

Great job Nick & Andy on your great customer service on 12/15/17! We had a wonderful time shopping in your store because of your professionalism and good customer interactions. Cycle Gear has great variety and selection of your motorcycle needs, repairs and accessories! During our time in the store both Nick and Andy provided great answers and feedback in order for us to make better selections for our purchases. Thanks to the awesome service, you both have renewed our faith in this location. Keep up the great work you guys! We strongly recommend this Cycle Gear location. read more

Cycle Gear - Still open during Grant Rd construction. - Motorcycle Gear Near Me - Tucson, Arizona

Absolutely taken back with the my experience here and the lack of customer service. I've spent close to $3000 since March of this years through cycle gear,JP, and RevZilla and with little problems but Cycle Gear on Broadway is just down right shady. They sold me a M size Sedici Helmet and said that it would break in over time, well it hasn't and is very uncomfortable for me, giving me migraines when I wear it. I also purchased a Cardo headset from them for the helmet that I don't even use, so right now I have a $600 paper weight, not cool Cycle Gear. Instead of offering to make it right, which I'm willing to spend more money on a nice helmet they told me I was stuck with it and the best they could do is a slight discount on a new helmet, give me a break. I will be returning the headset and no longer shopping here. Your staff is not very sure of the things they are explaining to customers, manager was to busy to even here my story just told the salesman that she couldn't do anything, not even an attempt was made. Shame on this place. read more

I've gone in several times in the last few weeks to browse, shop and return an online order. Each time the staff there has been fantastic. Very helpful, knowledgeable and personable. Tyler and Nick are the names I interacted with the most if I recall correctly - very cool dudes. I only wish this store, being the only one in Tucson, was a bit bigger and in a better location. But perhaps that's just personal preference. Either way, great shop and staff! read more

I just love this place. great prices and very friendly sales people. Justin and Tiffany are both fantastic. Cycle Gear takes extra care to insure to the Helmet you purchase will be a " proper and safe " fit. read more

Good deals, great people and fun bike nights! If they don't have what you need, the peeps here will do their best to find it as quickly as possible. read more

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This staff at Cycle Gear are very helpful. They got us all decked out when we got our first motor cycle a few months back and spent quite a bit of time with us making sure everything was a good fit. What's especially nice is their return policy. If things don't work out for you, they will take them back and get you in better suited gear. Their ladies selection is a bit sparse, but my husband has no trouble finding a variety of different styles of gear there. Not only do they have a large selection of clothing, but oils, and other maintenance accessories in the back of the sore. read more

Good products at a reasonable price. Something is always on sale! Awesome, knowledgeable staff. And these guys ride too. So it's a passion for them too! read more

Tiffany was her name and the service sucked. No communication skills and no help for motorcycles. Get a job that fits you best

Really liked my experience here, went in to get some chain cleaner and wax for my bike. They helped me right to it, and answered my questions. I was in and out within a few minutes, and it didn't break the bank. This is definitely my new go to place for all my gear and parts now. read more

Returned some boots that did not fit quite right. They have the Best Return Policy. Just bring whatever back, see if you can exchange it for something else, if that is not something you like, get a full refund! No hassle, no big deal, and very friendly. This is how Customer Service used to be! read more

My go to place. Nick and the rest of the staff are knowledgeable about the products they sell and always point me in the right direction. Staff take time to speak with me, provide excellent customer service answering questions I have and help educate me. They assist with making sure I purchase the correct sizes (helmet, gloves and the rest of the gear). If they do not have it in the store they will look online to order the product and have it shipped directly to my house. If I get something and later realize that it's not the right size I am able to go back and exchange or return the product. When I shop at Cycle Gear I feel that I'm getting the best deal on my equipment and that I have the right products to make me be as safe as possible when riding. read more

I have been buying things in here for a few years and have always appreciated the fact that there was a convenient MC shop when I'm in need of parts for my fleet of worn out dirt bikes. I have not always been thrilled with the service from the guys at the counter but lately my opinion has changed for the better. They seem to go out of their way to be helpful and the prices are competitive. Give them a try for your motorcycle parts needs. read more

very cool & helpful guys, Ben was very nice & got us everything we needed. Will be returning here and not ridenow in the future. Changed our tire within 15 mins and shared some info along the way read more

Meh. Place is a McDonald's feel of "buy our inhouse made in china brand!" which I am not a fan of. That said, they do carry a lot of name brands, but be prepared to pay through the teeth for it. I am not a fan of having to give my name/address etc just to buy a can of chain lube, just ring me up, and let me pay you. I miss when some previous managers were there, they had a super fun, upbeat atmosphere. Until the place gets that feel back, they will continue to be the, "Shit, it's friday night, and XXXX just ran out, and a shop I'd like to support is closed" type of place for me. read more

The service here is great. I came here for a bike night which they always throw every first Thursday of the month. Before then I also came here to pick up a new rear tire for my motorcycle after getting a flat. They instantly took my tire in, exchanged the tire on the rim, balanced and put ride on in my tire all within an hour and I was able to go home and install the tired back on my bike. The only problem is they won't mount the tire on your bike but will mount it on the rim. Overall this is a good place to check out for parts, gears and helmets. The staff here are super friendly and always willing to help out and ask questions. They are a bit pricey so if you're looking for a cheaper deal I would recommend shopping around. read more

Always appreciate the service and the great prices will keep me coming back. Return policy is about as good as it gets.

Great place to go to get some good products at a reasonable price. They sell mostly their in house brand of Bilt, but they do offer some other brands as well. read more

UPDATE: The manager, Luke was very professional and offered to give me a gift card. Thank you! read more

Given the fact that they're open 7 days a week, have motorcycle specific parking out front, are located very central within Tucson, and generally have most everything possible in stock, Cyclegear is a real savior on a Sunday when you're doing some bike maintenance and not out riding! read more

Needed some new body armor for my jacket (no one in town had) called CG they said they'd call me back with price and availability, got a call back in 10 mins, gave the go ahead, 3 days later had the gear waiting for me at the store. Went in to pick up, no surprises or disappointments, great service. Will definitely go back for more. read more

Always loved this place. This location is why I am a cycle gear fan now.. The people that work there became friends and I still talk to them after we have all moved on. read more

Pricey, but amazing with returns. I bought a pair of saddle bags, lost the receipt, destroyed the bags, and brought them back for a full refund. Pretty amazing. Also, even if they don't have what you need, the staff are helpful about pointing you in the right direction. read more

Top notch place! All the staff was and is very helpful, I was probably one of the biggest pain in the butts for them buying and returning many items until I was happy with my purchases. Sorry guys but thank you for always treating me like someone important. I'm not going to mention names because all the staff was nice! read more