I bought a 2012 Honda Civic on June 3, 2012. (1). First thing that happened: on dashboard light…read morewas flashing about a tire sensor. They did send the car to Goodyear and they fixed the issue. (2)second time I carried it back and told the office that it was dying on me when I would turn a corner. The mechanic said there was no problem because I just didn't hsve the key inserted properly. (3) third time I carried it back I told them that when I like stopped at a stop sign then start to go forward, it would hesitate then this BIG SURGE forward would happen. It would scare me. The mechanic said "well, the engine light does not come on so maybe you need to use a higher grade of gasoline." So, I go to Polk's and fill up on their most expensive grade the had and spent close to $50 filling up because I was going to Mobile to my sons for the 4th of July. (4th issue) When I got to Mobile, and got out of the car, my grandson was at the door to greet me and he said "NANNY, there 's smoke billowing out from under the hood of your car." It scared the heck out of us both and when I let it cool off, it would not crank. My grandson had to bring me back to Long Beach because I had appointments the next day. Because the car wouldn't start, Chuck Ryan had to go get the car in Mobile and bring it back to Long Beach. I didn't hear from them yesterday after they got the car and so far today (June 7th) I haven't heard from them as to what they are going to do about the car By the way, I told them I didn't want the car and could I have a refund. I paid $2000 down and made one $450 payment. One of the managers named Kelly said they didn't give refunds, but they own the company, so I would think they could if they wanted to. I'm waiting for them to make a decision and call me back

Friendly staff, good deals. Was not pushy and if couldn't answer my questions they called someone…read morewho could. Will be buying from them again.

The staff at this dealership were incredibly disrespectful and unprofessional. It is disappointing…read moreand honestly embarrassing on their part. The environment suggested that diversity, equity, and inclusion are not valued here. The staff was entirely white and seemed to lack both customer service skills and basic automotive knowledge. Two days ago, I had a tire blowout on the highway and urgently needed a replacement. I would have been fine waiting if a tire had to be ordered, but instead, the staff lied to me. The only helpful person I encountered was the receptionist at the front desk. She kindly explained where to go and how to pull up so my vehicle could be let into the service bay. I followed her directions, but when I arrived, the bay doors did not open and no one acknowledged me. I ended up walking into the bay, unsure if I was even allowed in there. There was a customer speaking with three or four employees, but they were not working on anything. They were just standing around chatting. Once the customer left, the employees scattered in different directions without saying a word to me. I remained there, clearly visible, but continued to be ignored. I tried to get one man's attention, and he deliberately walked away from me without responding. Eventually, I walked deeper into the building and found a glass-walled room with several employees inside. I told them I had been waiting in my car and then inside the bay without anyone acknowledging me. One of the women in the room acted as if I was the problem for bringing it up. I explained what tire trim I needed, but they focused on the brand instead. They did not have that brand in stock, and I was told it could be ordered. I was led to believe that the exact brand was required, but I later learned from a trusted source that only the trim matters. They then sent me to the parts department to "see what could be done," but it was just a waste of time. I was told to try a Discount Tire on Pass Road. That location does not exist. I only knew what Discount Tire was because of its popularity in California, so I immediately realized the recommendation was false. It felt deliberately misleading and unprofessional. Throughout the visit, the staff made repeated assumptions that I did not own my vehicle or that it was used. I drive a 2024 VW Atlas. Their assumptions were completely baseless and offensive. This entire experience was disgraceful. If you expect to be treated with basic respect and honesty, avoid this dealership.

I recently purchased a vehicle from Mandal, and I can't say enough good things about the…read moreexperience. From the moment I walked in, Cameron was professional, knowledgeable, and genuinely attentive to what I was looking for. He made the process easy and stress-free, answering all my questions with patience and ensuring I felt confident in my decision. Offered 100% Transparency! Neil, the Sales Manager, was equally impressive. He worked with me to get a great deal, explained all the financing options clearly, and made sure everything went smoothly from start to finish. You can tell both Cameron and Neil truly care about their customers and take pride in what they do. Special mention to Jillian in Finance she was amazing!very polite and personable and professional! If you're in the market for a new or used vehicle, I highly recommend asking for Cameron and working with Neil. They made the entire experience enjoyable and exceeded all expectations

The Exclusive Auto Brokers staff is outstanding! They worked hard to get financing and treated me…read morelike a king. I couldn't have had a better experience with a dealership! Their selection of top notch vehicles is great and they had exactly what I needed. When I need another ride Exclusive will definitely be my first choice and I will tell all my friends to check them out! Thanks!

Sean was supper helpful during the process. Jeff is super knowledgeable and there to help with any…read morequestions you may have. Recommend

Multiple times I have visited this shop - they are professional, reasonable and just very good…read morepeople - and local. I will not go anywhere else for my auto needs.

I personally have been in the auto industry since 1998. And currently manage a car dealership . My…read morewife and I was recommended this place by a friend. The dealer I worked for was unable to work on a Range Rover so we needed an import store . We brought our Range Rover here the office is a complete mess , parking is unavailable and the place smelt like an emporium of marujuana . Non the less we explained how my wife's Range Rover had a coolant leak . The lady at the front desk said no issue they could diagnose it and find a solution and if they couldn't find a solution they wouldnt charge for the diagnostic. As we left I met one of the mechanics and explained to the best of my ability what we knew of the coolant leak. Immediately I was apprehensive as he seems iffy and was very apprehensive to do any work on the Range Rover . The lady at front desk said she would call us by next day we heard nothing for two days . Then my wife followed up . Again the mechanic answered and sounded iffy to include he had been watching videos to see if he could fix it(just an idea of skill to watch you tube videos ) Now we speaking of a 100 k plus Range Rover ofcoarse I'm concerned . Non the less the lady then explained they found the issue and had to find a part . And we would know something with in a day. Two more days went by my wife called to check if they had at least been able to find the part and if we should bring the vehicle back in over the weekend as instructed by the front desk lady . The shady mechanic answers was abrupt rude to my wife to wear as she called me crying . My wife told me they still had no answers time line couldn't find parts etc . And how rude this guy had been to her . I called calm and polite as we now have paid for the diagnosis. The mechanic answers the phone aggressively ."Yeah is this the Land Rover guy ?!" I said yes I was calling to get info seems my wife was upset . He began to yell and say that my wife and I have been tying up his phone and they feel pressured and he don't think he wants work on our vehicle . I said well sir we paid for a diagnosis . He continued to yell that he had 3 hours put into the diagnosis and I'm trying to get money from him. I continued to remain calm as he continued to scream and tell me how we won't be happy and he doesn't want to work on our vehicle and we need stop tying up his shop phone. Then went on to say to his front desk lady to refund our money as he hung up on me. Keep in mind in one week I called once my wife called twice . I wouldn't say that is obsessive times to call to check on ones vehicle . And each time was after we hadn't been reached in regards there own instruction and time line. Non the less between the customer service , the cluttered Was of a shop and the aroma of weed everywhere and that the beach ice resort to YouTube videos to fix things and inability to get parts . I would not only not recommend this place being I am in the auto industry and have been since 1998 I will be sure to insure that all the dealers I know are cautious to refer or come to this place . Good end to the story is the same day we got hung up on I was referred by my dealership to a real mechanic shop they found the part and will be fixing the vehicle immediately .

Glad to have Mitsubishi back on the coast. Great managers and finance manager, excellent fast and…read morefriendly service.

nice place. seen there ad on fb for a oil change for 19.95 for all make and models for there grand…read moreopening special. i called & spoke to lindsay & she set it up. i got here & she was so nice & made sure i was comfortable while i waited. the employees were nice also. every time one came for coffee they would ask have i been helped or needed anything. good customer service. recommend