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Freedom Outdoor Kitchens

5.0 (6 reviews)

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Outdoor Patio Emporium

Outdoor Patio Emporium

2.9
(13 reviews)
$$

Let me start saying that we had a first good impression when we were at the store. We ended up…read morepurchasing all our outdoor furniture with them. We have all the furniture under a covered lanai and within 6 months enjoying our patio, we noticed the cushions' covers started discoloring. Our navy blue covers started changing into white. When I called the store and spoke to the manager on duty, I was told that she did not have any power to do anything, but instead gave me the name and phone number from the owner named Jhonny, who is based in Miami. When I spoke to Jhonny, his answer to the issue was: " I do not recommend buying the navy blue color covers because they always have the discoloration problem". Great answer from the owner, maybe they should had told me that at the store when I bought it. I asked for new covers, as my furniture were not only 6 months old, but his customer service answer was: " please read your bill again, as cushions' covers are not part of the warranty. I can sell you new ones a discounted price". We have recommend this store to 2 other friends, who had the same issue and when I mentioned it to Jhonny, his answer was: "have them calling me, not the store". I told him I would not recommend his business to anyone, due to quality of his product and TERRIBLE customer service. It seemed like he did not care about it. Conclusion: Stay AWAY from this place!!!

I am moving to the Orlando area and recently bought a new house where I needed to purchase a nice…read moreset of wicker patio furniture and a patio dining set. It was a significant purchase, so I wanted to check out some styles in store before I bought. I found Patio Furniture Emporium on google, so I thought I'd check them out. The hours posted online showed them being open until 7pm. I drove to the location, and when I got there the store was dark. A small sign on the door said "Closed today, call XXX-XXX-XXXX with questions." I figured it might be a one time thing, so I figured I'd try again tonight. I drove to the location again and found the same sign today. At this point, I was frustrated that a reputable establishment with such an online presence was conducting business in such a way. I called the phone number on the sign and a man picked up. I said that I have visited twice in the past two days to buy some furniture and that I had found the sign in the door, and I asked when he would be open again. He immediately called me a liar for saying I had seen the sign twice and confirmed he'd be in the office tomorrow. I assured him that I was there, and he again insisted that I was lying. I promptly told him that I would no longer be looking to purchase and that he had lost my business. He proceeded to hang up on me. I understand personal issues come up, but it is clear this is just how this man runs his business. In addition, there was 0 effort for service recovery when I called. I would recommend staying far away, and this kind of behavior over the phone will translate to the customer service you receive when working with them.

Lowe's Home Improvement

Lowe's Home Improvement

2.5
(62 reviews)
$$

LOCAL REVIEW: I had a great experience visiting the Clermont Lowe's. The store was clean and…read morebright. I came with the specific purpose of getting two keyed alike deadbolts. I could easily find the bay where the locks were located. There was a handy doorbell style button you could click to request assistance. A man showed up (I feel terrible that I forgot his name) and he asked how he could help. I asked him about their service to make two deadbolts work with 1 key. He was unsure so he called their resident expert, Danyielle over to help. She was extremely friendly and knowledgeable. She actually informed me that Lowe's will rekey at no additional cost if you purchase the locks there in the store. But it wasn't necessary anyway since she was able to show me how I could find two deadbolts that were already keyed alike. She was kind and educated me which I think is invaluable for any shopping experience for home improvement. Pro tip: call your Lowe's ahead of time if you know you'll need help with something very specific like rekeying locks (as I thought I needed). I had called multiple stores because they usually only have a handful of employees that can rekey. This is what lead me out of my way to this particular Lowe's. But honestly, both employees were much more helpful than I have experienced as other locations, so this location feels worth the trek for me.

Generally most employees are helpful when in the store. Recently I called the store to find out…read moreabout two specific products in the garden department. The employee bluntly told me I had to go to the store in person. If that's the case, why do they even spend money in advertisement?

Paradise Grills Orlando

Paradise Grills Orlando

1.6
(126 reviews)

So I forgot to update my review years are . The issue I had was with my propane company. There…read morewas something stuck in their tubing which restricted the propane flow. The issue was resolved after BOTH. Paradise Grills AND my propane provider came out at the same time. It took about 10 minutes for them to find the candy wrapper (WTF!?!?!?!?!?!?) stuck in the propane pipe. After the wrapper was removed EVERYTHING worked like a dream and has been perfect for the last 5 years.

We purchased the St. Croix 8' Grill, September 2025.It has been less than a year and we noticed two…read morecracks on the corners. Since it has been less than a year we contacted an office send in pictures and this was their reply-from Mary Patton-We submitted the warranty claim; unfortunately, we cannot replace the countertop because the damage was not caused by a manufacturing defect. The Countertop has a LIMITED lifetime warranty covering original workmanship defects. You have a one year warranty covering original workmanship defects in topside and edge band surfaces. As with ANY stone/granite surface, chips and cracking may occur. If you are interested, we can sell you a replacement countertop at a reduced price. The fact that there are two similar cracks at corners suggests a stress or fabrication issue rather than a single accidental impact. Yet they can't help me. Don't waste your money as they are not cheap! Still waiting on them to reply to my last email.

Freedom Outdoor Kitchens - patiocoverings - Updated July 2026

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