This location has the worst customer service and the way they treat their customers. You due what…read morethey ask you and still have to keep doing the same thing over and over and get nowhere. Place is a joke and bathrooms and not very clean.

I have donated a few times and each time I come there are problems. Firstly the employees are rude…read more I am a very nice and patient person but half the staff are cold and rude to deal with. They treat you like your a number not a person if they are willing to acknowledge you. The wait times are utterly ridiculous. a return appointment is quoted to be an hour and a half. That is a load of garbage. My wait time just to get my finger pricked was over an hour PAST my appointment time constantly.

I stood in front of the male Red Cross attendant and asked if I needed to sign in for my…read moreappointment to give blood. He looked at me and said rudely, "That form has nothing to do with us." I walked away to wait and he began taking people's ID's who were behind me in line to check them in for blood donations which he could have had me do when I was standing in front of him asking for direction. Rude is not what I expect when I take an hour of sick time from work to give blood.

American Red Cross Volunteers were offered free CPR and First Aid Classes and Certifications here…read more Excellent opportunity. Reservations were fast to make. We all got confirmation emails. The location was easy to find. The class was very informative and easy to understand. I loved using the baby and adult mannequins to practice CPR on and for using the AED machines. We had to wear masks and stay six feet apart from each other in the classroom. We were unable to practice on each other due to the Covid-19 pandemic precautions. Definitely, a class to remember!

Out of the 2 Different companies I've worked with, this particular Location is by far, my favorite,…read moreand most positive experience to date. Ive been to a total of 4 Locations to donate Plasma. located in 2 different States. CSL Plasma in Lawton OK, and Nashville TN, Biomat-USA in South Nashville and Clarksville, TN. Biomat is the better decision IMO, respectfully ofc. This is the best one I've had the pleasure of working WITH! You get to help sick people in need, while also getting compensation for your time! Great for Spare funds during summer break with the FAM! Make sure to check their website for more specific details!

If your not obese don't go. People pick their favorites. Seriously im healthy by hospital…read morestandards. And yet here im not good enough. You have to be obese or know someone to get chosen to be allowed to donate.​

Quick check in - able to save time by doing screening questions from app prior to arrival. Fairly…read morequick iron & protein screening (not available on first visit). Professional, friendly staff. Not long wait time even when busy. First visit takes longer (about 2 & half hours) with video, extra questions & a basic physical. Allow at least an hour & half on return visits. Quick & easy process with minimal retrieval site pain. Relaxed atmosphere with helpful staff always available.

TERRIBLE EXPERIENCE…read more I'm a new donor, and I was intrigued to try this plasma center because they said they "SPEAK SPANISH." A man helped me and treated me in an annoying way when he asked me what documents they needed. He gave me a form to read and answer questions (IN ENGLISH). I tried to use the translator because I didn't understand one word, and the man treated me in the worst possible way. I told him I spoke Spanish. He only excused himself by saying that no one at this center spoke Spanish, that I couldn't use the translator, that I couldn't donate if I didn't speak and understand English, and much less had a form in Spanish. I felt offended and humiliated. I know customer service is difficult, but if you're having a bad day, you shouldn't take it out on someone. It was a total act of racism on their part, especially when their website says they have people who speak Spanish.

Scheduled both my husband and myself to donate at the Hermitage Police Station today. They were so…read moreunderstaffed having only two workers! After over half an hour of waiting, we left. During our time there, only one donor completed their donation. As she left, her arm started bleeding profusely dripping down her arm and leaving a trail of blood all the way into the lobby before she noticed. Three donors were ahead of us waiting to begin the interview process, three were waiting on the beds to start their donation, and by the time we walked out, 8 people were waiting after checking in!!! This is unacceptable. I'll head into Nashville to the Charlotte Avenue location and be in and out in no time.

I come here every two months to donate blood…read more Jamie is my go to gal- she is amazing. I have little veins that move. I don't even qualify to donate plasma, my veins are so small. No matter what I do- down a steak, chug a gallon of water, do a heavy work out before- my veins stay petite. Why the rest of my body can't stay petite like my veins idk but that's a conversation I have with the lord often. Her technique is unparalleled. She manages to relax me even though she's about to stab me, consensually. I will literally only see her. If she's not there I leave. I cannot tell you the amount of times my donation was incomplete because of my difficult veins and a bad stick got air in the bag. But it's never happened with her. She is so good. Please give her a raise. She's an icon and deserves it.

They were super rude. I went in with my Husband to donate…read moreand I was sitting in the waiting room and I've never done it and didn't know what to do. I was waiting to ask for help. And they singled me out in a rude way. Made me feel like I was doing something wrong. Everyone was looking at me. They asked me to leave I cried it the car

The staff was nice and friendly at first, until I got to the screening process, where I was…read moreinterrogated on the content I'd proceeded to read (about a 5 page one sided pamphlet) in about 5 minutes while fully comprehending what was being asked of me I went to turn in the pamphlet and move on to the screening process where I was rudely interrupted by another employee who told me there was no way I'd read this short pamphlet that quickly and comprehended it and forced me to sit down for another 15 minutes on top of the 40 minutes I was already waiting there for, to reread a pamphlet I'd thoroughly examined, only to bring me into the screening room to berate me for reading faster than the average person and proceeding to insult me and my comprehension skills in a backhanded manner forcing me to recite all the information page to page, until he asked me a random question about the chemical they use in the test tubes to preserve the plasma, the answers sodium citrate, however I'd said sodium chloride, you know not being a medical professional myself or nothing, I'd say that was a pretty good response when saline wasn't an accepted answer and the only information regarding the chemical compound in the pamphlet was a singular sentence that addressed the compound as NaCi to which I'd thought it was NaCl, only to turn me away for getting the answer to that question wrong, regardless, of the answer given the question was demeaning as if I was supposed to know their job in order to do my community a service and donate clean, untainted blood, and on top of all that, they didn't have hand sanitizer available in their automatic dispenser, only a bottle that I watched other people touching on, as well as a mice and insect trap right by the tablets they seat incoming donors at, this is a medical facility regardless of the area there is a sense of professionalism and cleanliness that should be the first priorities before anything and I felt as though I was not met with the level of respect that I'd been prepared to give them as professionals before I was publicly humiliated for understanding the instructions given to me at a faster rate than the regular person, also I asked other donors if they'd been interrogated over the content in a similar manner and not a single person was, only me. Id atleast like someone to be advised on better mannerisms the next time someone takes the time to come in seeking to donate blood, after all we are in a blood donation shortage in america and with customer service skills like that, I guarantee it will continue to stay that way.

Staff is SUPER sweet from front desk to the people taking the plasma. The people taking the…read moredonation are very competent. Very quick and painless. However, they struggle with communication with clients in terms of wait times as you go through the process. An errand I used to have to just set aside an hour or so for now takes significantly longer, so I'm able to donate less often. I know at the moment they're dealing with a short staff, so hopefully that will improve. 3.5 stars.

Had a new girl stick me and blood wasn't flowing right. I knew it would happen and asked not to be…read morea practice candidate. The head of the people that stick you got pissed and caused my arm to bleed internally with pictures to show. They too over half a bottle of my plasma but wouldn't give me my pay, only $10 for the stick. They all had a horrible attitude and we're sticking together with their justification but I have been donating for years and know what happens when someone new tries to stick you. Don't go to this one, you will regret it

They are very nice and professional. Facility is very clean. I feel like I'm respected and cared…read morefor every time I go to donate.

This company turned me down 3 times non of which where for medical reasons only that the employee…read moresaid I need not just my ID and social but 2 additional documents I called support they called the manager and confirmed it was a lie