Out of the 2 Different companies I've worked with, this particular Location is by far, my favorite,…read moreand most positive experience to date. Ive been to a total of 4 Locations to donate Plasma. located in 2 different States. CSL Plasma in Lawton OK, and Nashville TN, Biomat-USA in South Nashville and Clarksville, TN. Biomat is the better decision IMO, respectfully ofc. This is the best one I've had the pleasure of working WITH! You get to help sick people in need, while also getting compensation for your time! Great for Spare funds during summer break with the FAM! Make sure to check their website for more specific details!

Staff are super kind and donating is easy! Plus great compensation. Definitely the best place I…read morehave donated plasma

Scheduled both my husband and myself to donate at the Hermitage Police Station today. They were so…read moreunderstaffed having only two workers! After over half an hour of waiting, we left. During our time there, only one donor completed their donation. As she left, her arm started bleeding profusely dripping down her arm and leaving a trail of blood all the way into the lobby before she noticed. Three donors were ahead of us waiting to begin the interview process, three were waiting on the beds to start their donation, and by the time we walked out, 8 people were waiting after checking in!!! This is unacceptable. I'll head into Nashville to the Charlotte Avenue location and be in and out in no time.

I come here every two months to donate blood…read more Jamie is my go to gal- she is amazing. I have little veins that move. I don't even qualify to donate plasma, my veins are so small. No matter what I do- down a steak, chug a gallon of water, do a heavy work out before- my veins stay petite. Why the rest of my body can't stay petite like my veins idk but that's a conversation I have with the lord often. Her technique is unparalleled. She manages to relax me even though she's about to stab me, consensually. I will literally only see her. If she's not there I leave. I cannot tell you the amount of times my donation was incomplete because of my difficult veins and a bad stick got air in the bag. But it's never happened with her. She is so good. Please give her a raise. She's an icon and deserves it.

Davi is always passive aggressive towards me, only ever speaking to ask the standard questions. She…read morenever responds to any of my attempts to make conversation. I will stop making any and all attempts in the future. The staff also likes to let multiple people wait excessive amounts of time after they are completely finished to remove the needle from the donors arms while they discuss unimportant topics of conversation or play on their phones. Wish I didn't need the money so I wouldn't have to subject myself to the lack of care and proactivity expected of a medical facility I witnessed today.

They are very nice and professional. Facility is very clean. I feel like I'm respected and cared…read morefor every time I go to donate.

Quick check in - able to save time by doing screening questions from app prior to arrival. Fairly…read morequick iron & protein screening (not available on first visit). Professional, friendly staff. Not long wait time even when busy. First visit takes longer (about 2 & half hours) with video, extra questions & a basic physical. Allow at least an hour & half on return visits. Quick & easy process with minimal retrieval site pain. Relaxed atmosphere with helpful staff always available.

TERRIBLE EXPERIENCE…read more I'm a new donor, and I was intrigued to try this plasma center because they said they "SPEAK SPANISH." A man helped me and treated me in an annoying way when he asked me what documents they needed. He gave me a form to read and answer questions (IN ENGLISH). I tried to use the translator because I didn't understand one word, and the man treated me in the worst possible way. I told him I spoke Spanish. He only excused himself by saying that no one at this center spoke Spanish, that I couldn't use the translator, that I couldn't donate if I didn't speak and understand English, and much less had a form in Spanish. I felt offended and humiliated. I know customer service is difficult, but if you're having a bad day, you shouldn't take it out on someone. It was a total act of racism on their part, especially when their website says they have people who speak Spanish.

I've donated plasma through BioLife for a fourth time as of yesterday and have only positive things…read moreto say about the BioLife facility (in Mt. Juliet, Tennessee) and its competent staff, who effectively transform the innately awkward and disjointed protocol involved when donating plasma into a systematized and streamlined process normally taking ~2 hrs or less to complete. Because they're indeed deserving of the praise, I'll brag on the crew a moment longer... in my experience, each and every employee has exuded a kind and polite attitude, with those I spent a longer time with (first-time appointments require a physical) exuding qualities that help manifest calm during a new or unfamiliar experience--patience, empathy, humor, compassion, understanding, etc.

Just finished my last new donor donation (8th). On my first visit, everything was explained very…read moreclearly to me, and the person that did my exam was friendly & thorough. Every visit since, the staff has been friendly. Every phlebotomist I've had appear to follow all the correct safety & sanitizing procedures. The beds are comfortable. They always have good music playing and decorate the plate a little based on the surrounding holiday. It's easy to relax & watch a movie, read a book, etc. to pass the time. It can get busy depending on the time of day & number of staff available. I've learned which days to avoid. Tuesday seems to be the busiest since it's their "Monday". The best time that I've found is first thing on the weekend when they open. Otherwise, you might have to wait 30-60 mins to get a bed, and then however long it takes you to complete the donation. Luckily for me, I have good veins & hydrate well, so I haven't had any complications. I don't have any other sites/companies to compare this location to, but I definitely like this facility and the staff!

I have donated a few times and each time I come there are problems. Firstly the employees are rude…read more I am a very nice and patient person but half the staff are cold and rude to deal with. They treat you like your a number not a person if they are willing to acknowledge you. The wait times are utterly ridiculous. a return appointment is quoted to be an hour and a half. That is a load of garbage. My wait time just to get my finger pricked was over an hour PAST my appointment time constantly.

The staff are fast and efficient. They are kind and always available if you need something or have…read morequestions. I've never had an issue with any of the staff and will explain anything you are concerned about or don't understand.

As much as I dread going into or through ghetto Murfreesboro this Red Cross location was awesome…read more Parking is tight but the staff is kind and it was a great experience! Probably the least painful jab for donating blood ever! Thanks!

I made an appointment for this Red Cross location and they took me back right away after filling…read moreout my paperwork. Alica .... That's totally not spelled right but she did a great job and was so friendly and kept me company while I donated. I received a snack and a T-shirt on the way out! I highly recommend this location.

16 people behind only 4 in the beds. 2-3 hours easily…read more this is not the employees fault, one phlebotomist taking the entire brunt. Nurse on duty came to help as well. The support staff set the entire floor all 16 behind me seated within 30 min after. corporate take care of your people, they look tired.

I have been donating regularly for six months. I had two incidents where I was hurt on each arm…read more All of the sudden my donations have been unsuccessful. Never had a problem before and now they say I need permission from a manager to donate. 80% of the people are very nice but there have been problems ever since the first incident and they are saying it is my fault now. This whole situation is incredibly shady to me. I believe a certain incident began this cycle.

Seems like the front desk/check in procedure changes every time I come here so you don't know WTF…read moreis going on. They make you make an appointment and yet I've been sitting here for over an hour!!! The front desk people say things to people waiting but we can't hear them! Why don't they use a microphone??? This place really really sux! It's the donor's desperation for money that allows them to act this way. No respect for donors at all!

First donation went smoothly they acknowledge that I had informed them that I have a runaway…read morevein/deep thing/roller vein. And the person stuck me no problem and was happy and told me to inform the next person that way, I couldn't have somebody who's comfortable and familiar with that. Second donation attempt told multiple times that I have rolling vein/deep vein/runaway vein. They had stuck me with the needle and re-adjusted it five or seven times going deep, pulling back out and trying it again and just giving me a huge hematoma instead of grabbing somebody that is more Experienced, the person seemed hesitant to even do it kind of paste around me for a second looking to see if somebody was around to ask for help and never did and wasn't even offered reimbursement for the pain and I have a high tolerance of pain. Was just wrapped up and given an ice pack and pulled to go home. Now in my eyes it not worth it doing it anymore