I brought my truck in because the radio kept cutting out. Nissan diagnosed it as a faulty unit that…read moreneeded to be replaced, but said my extended warranty company needed to send an adjuster to verify the issue first. When the adjuster arrived, Nissan claimed they couldn't duplicate the problem. So I take the truck home -- and surprise -- it immediately does it again on the drive back. I call and they tell me to bring it back in and they won't charge another diagnostic fee. I also explained exactly how to duplicate the issue so they'd be ready when the adjuster came again. I check in the next day and they tell me they were able to duplicate the problem, and they're just waiting to show the adjuster. But when the adjuster actually shows up the following day, suddenly the issue "can't be duplicated" again -- and now the service rep tells me it's probably just my phone. Well, it's not. It does the same thing with my wife's phone too -- and again, they previously told me they saw the issue themselves. Total waste of time and zero accountability. I'll gladly drive farther to another Nissan dealership before I bring my vehicle back to this one. Absolutely unacceptable service.

Best customer service and special order support…read more Outstanding attention to details and professional demeaner to ensure you receive the correct part for your Nissan! Ms. Charlene Martin Inventory Manager

I had new tires put on my truck a few months back. I didn't have a good experience then with broken…read moreequipment and a delay in getting my truck back over the weekend. no one at the dealership hip seemed to care I was totally inconvenienced. now a few months later I've been have a slow leak in 3 of the tires. The valve stems were not installed properly and now paying someone else to fix after they also gouged me for an oil change. I'll drive 20 miles to go elsewhere!!!!

They kept my truck for weeks! Then they didn't fix the brakes ! On top of that the service manager…read morewas very disrespectful. I will never take another auto there. I had to call the general manager and ask why it would take so long. I had been told it was about getting the part but that wasn't true because they can get parts from other dealerships. The worst dealership I have ever encountered!

The staff at this dealership were incredibly disrespectful and unprofessional. It is disappointing…read moreand honestly embarrassing on their part. The environment suggested that diversity, equity, and inclusion are not valued here. The staff was entirely white and seemed to lack both customer service skills and basic automotive knowledge. Two days ago, I had a tire blowout on the highway and urgently needed a replacement. I would have been fine waiting if a tire had to be ordered, but instead, the staff lied to me. The only helpful person I encountered was the receptionist at the front desk. She kindly explained where to go and how to pull up so my vehicle could be let into the service bay. I followed her directions, but when I arrived, the bay doors did not open and no one acknowledged me. I ended up walking into the bay, unsure if I was even allowed in there. There was a customer speaking with three or four employees, but they were not working on anything. They were just standing around chatting. Once the customer left, the employees scattered in different directions without saying a word to me. I remained there, clearly visible, but continued to be ignored. I tried to get one man's attention, and he deliberately walked away from me without responding. Eventually, I walked deeper into the building and found a glass-walled room with several employees inside. I told them I had been waiting in my car and then inside the bay without anyone acknowledging me. One of the women in the room acted as if I was the problem for bringing it up. I explained what tire trim I needed, but they focused on the brand instead. They did not have that brand in stock, and I was told it could be ordered. I was led to believe that the exact brand was required, but I later learned from a trusted source that only the trim matters. They then sent me to the parts department to "see what could be done," but it was just a waste of time. I was told to try a Discount Tire on Pass Road. That location does not exist. I only knew what Discount Tire was because of its popularity in California, so I immediately realized the recommendation was false. It felt deliberately misleading and unprofessional. Throughout the visit, the staff made repeated assumptions that I did not own my vehicle or that it was used. I drive a 2024 VW Atlas. Their assumptions were completely baseless and offensive. This entire experience was disgraceful. If you expect to be treated with basic respect and honesty, avoid this dealership.

Be sure to ask as many questions as possible. I was blindsided to find out my deposit is not…read morerefundable. This was not disclosed by the salesperson. Nor is it on my receipt.

Very professional, very informative Great experience, they…read morewill find the best prices on parts. Thank you M.& S. Lawless

I took my F-250 there to have the gear shift inserts replaced. During this process they shattered…read moremy dash in numerous places. They taped and glued all areas, installed it then took photos of the dash and claimed the breaks were all there. The owner is a flat lier. There was one small 1 inch crack at the top middle. He refused to replace the dash.

if you would like to be without a car for 8 weeks, while "waiting on USED parts" that were never…read morediscussed being installed, zero communication of what is going on other than calling to get an update every week and being told "sometime this week", and being called a bitch by their mechanic for asking for another update at 7 weeks, this is definitely your place to go! Especially after being given my car back with a hole in the radiator, the 2nd USED radiator also had a hole, so he had to FINALLY order a new radiator to install. 0/10 recommend and if you're wondering why he's a cash only business, you'll definitely find out. His USED parts have a "30 day warranty", so after that I guess you'll just have to see him in court. What used to be a trusted place of business is now disgusting and lazy. Definitely NOT worth the stress or headache, save your time and money and find somebody RELIABLE!

Wayne was lovely and super efficient. I came in at the end of day when he was about to close, and…read morehe got me out of there in 15 minutes. He changed my battery and cracked a few jokes. I would go here again for any car troubles!

After Brittany had said a bunch of things about quality replacement parts and warranty and things…read moreon an oil pan and whatever else I have this little bit to add. Not including the tire I got the oil pan from the same place that you could get it from and had it installed and it came with a warranty as well and it was $400 cheaper than you quoted and no it wasn't done in someone's yard either. You price markup's are ridiculous. Yes I still needed a tire which I was able to get a new tire and still came in $200 cheaper than you quoted me just for the oil pan alone. I don't know why you mark everything up so much and I'm sure you're not the only ones doing so. I could say a number of other things but it wouldn't change anything so I won't.

Time for new race slicks on bead locks. Eddie and DJ at PTW got me in w/o an appointment and had me…read moreback on the road in less than hour.

Very helpful group of guys Jerry hooked me up and up and had me on my way. Car still drives great…read moreno issues had an alignment and 2 mount/balance. Price was cheaper than expected as well!

the Johnson's are great people offering great service....they have helped my stranded…read morecustomers...would recommend them to anyone

Yes I recommend them. They worked on my wife car place a nice stereo. Very attentive to detail…read moreclean shop and listen. We I'm coming back to them next month I bought a Mercedes and yes she wants the bells and whistles.

I'm so tired of sales folks saying everything you need to hear to put down a deposit and secure an…read moreappointment and then act as if they're doing you a favor when you arrive and have a complete change in behavior otherwise when it's time. Is it set an appointment to come by between these hours and we'll have you out of here in 2-hours or less... or will I come by, you look at the clock and tell me this could be a while because he can't get started until he handles these other vehicles and now I'm stranded in Gulfport for hours on hours and have to cancel all of my time sensitive appointments otherwise? I experienced the latter... despite calling here before driving an hour over to give you the opportunity to share the latest update so I can have a fair shot at planning my own life accordingly. I'm livid. Of all the appointments, stopping here was the least important... and I'm so sad to give Mike my money... he's extremely rude, unprofessional, and unpleasant... and a liar. This is clearly one of the places you have to have your guard up.