Exceptional Service from Suburban Propane During Hurricane Recovery…read more Like many in the mountains of western North Carolina, we felt the effects of Hurricane Helene on the morning of September 27, 2024. When the power went out, our propane-powered generators jumped into action, keeping both our home and my elderly mother's house next door running smoothly. Since our homes rely on propane not just for backup power but for everyday needs, it quickly became clear that we'd need to refill our tanks. To add to the challenge, we lost our water supply two days later, which only made the situation more stressful. We reached out to our current gas provider, who reassured us they were prioritizing customers based on urgency--emergencies, medical needs, and age--and scheduled us for the following week. To stretch out what little propane we had left, we ran the generators for just one hour every eight hours. But after several days, my mother's generator shut off, and my husband had to visit the gas company in person first thing that morning. They promised to be there within the hour due to her age, but no one ever came. After lunch, he went back again, and we were reassured they'd arrive before the day was over. Still, nothing. Had they just been upfront with us, we could've saved my mother's food by moving it into ice chests. But, unfortunately, everything spoiled. That's when we discovered Suburban Propane, thanks to a few recommendations, and they were truly a lifesaver! Lou was incredible--he really went above and beyond, despite everything they were juggling in the storm's aftermath. Even though one of their propane trucks had broken down, they still managed to bring my mother a temporary tank with 300 gallons of propane to keep her going until they could make a full delivery. Later that same day, they filled my mother's permanent tank, and by the next day, they had swapped out our old tank for a brand-new 500-gallon tank and filled it up. Everything was running perfectly! Meanwhile, throughout the entire process of switching over to Suburban Propane, our previous gas provider never showed up--no call, no appearance, absolutely nothing. It's been nearly two weeks now, and we've still heard nothing--no apology, no explanation. I can't thank Will, the technician, enough for everything he did. He was so attentive, coming back several times to make sure everything was running smoothly and taking care of any little issues that popped up. Both Will and Lou made us feel like we were their only customers, which was such a relief, especially in the middle of a natural disaster! Plus, they made it so easy to stay in touch, giving us their cell phone numbers so we could reach them anytime. Suburban Propane has been phenomenal, and I truly can't recommend them enough! Their service during such a stressful time was a reminder that we have great options in this area. If you're looking for local, personal, reliable service, you won't be disappointed with Suburban Propane!

Very convenient for anyone in the Highlands area. Staff is extremely helpful and very friendly.read more

BE CAREFUL!!! Do not waste your time or money. Huge lack of professionalism. I left 9 items to be…read moreshipped across the country and only received 8. Moreover, I was told that I would be charged $200-$300 and was charged upwards of $600. I was also told that my items would be reinforced with tape and professionally packed and everything came destroyed and broken. I have over 20 pictures that I will be posting online (see here), as glass and razor blades came flying out of the box and all of my personal items (even a bin marked *important) were shipped in the same box as breakable toiletries. I've had to toss almost everything, and what I still have left wreaks of nail polish. The owner of this business had the audacity to call me a liar when I had a complete inventory (that I provided) of the 9 items I left at their store, and I only received 8. The customer service is some of the worst I've ever experienced in my entire life. One of the employees actually told me that it was not necessary for me to speak to a manager because they wouldn't help me. Are you kidding me right now? I am beyond appalled and have no idea how this place is still in business. They run their operation like a complete shit show. I was offered $200 but was not offered a refund or any sort of genuine apology. I'm mostly upset that my claim was not taken seriously, even after sending these 20 photos to the owner. This is completely unacceptable. Any business with clout would be appalled if this happened to one of their customers and would offer a full refund without a doubt. At the end of the day, they promised me professional packing, and you can see what I got, on top of an item being missing. It took me over 3 hours to clean up this mess.

The staff is great and very helpful! The service is fast, too. I'm in a lot from Amazon, and the…read morereturns are very easy. Amazon, too.

After being frustrated with all the mumbojumbo and that dam QR code mess from Amazon to do a simple…read morereturn of a watch that doesn't work plus an "affiliate" store here close to home that refused to accept my return package....i drove to the UPS store in Franklin and was greeted by a fine, wonderful young man who accepted my package, handed me a reciept in less than two minutes. WOWEEZOWEE! Just like America used to be and SHOULD BE! THANKS!

Prices are fair and the staff is very friendly and professional. My only disappointment is late…read morenight access as sometimes I work the late shift and don't have access to my unit after work.

We were supposedly on their list to have our truck repaired. So we didn't search any further, since…read morethis shop was near our house. Never got a call back, didn't answer their phones, and therefore had to continue on our duties while the truck wasn't fixed.

We are very pleased with Durham's Automotive. We use them for all our cars exclusively. We were…read morelucky to find them when we first moved into the area. They came highly recommended from a few of our neighbors and we're just thankful for the work they do. Recommend you make an appointment in advance of the service. All the people that work there are very friendly And the service they provide is excellent.

These guys are pros! They have served us well for years in terms of both sales and service. They…read moreare patient, professional, extremely knowledgeable, and reasonably priced. They answer all questions simply and helpfully, and they take the time to show you what you need to know. Honestly, I don't know what we'd do without them.

Very good and completely satisfying experience at Wired. 100% recommend to those who live in…read moreFranklin or those passing through and needing some IT assistance.

Great climate controlled storage, but a bit pricey. I had to give up my storage unit there, because…read morethe rental fee kept rising. I would definitely recommend them, if price isn't an issue for you..

Ethan was a great help at our home. great communicator and problem solver…read more Had to take a star off because Orkin is very expensive.

Subject: Urgent Request to Cancel Orkin Service and Stop Improper Billing…read more To Whom It May Concern, I am writing to formally request the immediate cancellation of my Orkin service and to dispute the charges that have been repeatedly applied despite my attempts to cancel. For several months, I have tried in good faith to cancel my service through the Franklin, NC Orkin office located at 120 West Palmer St., Franklin, NC 28734 (phone: 828‑687‑3810). Each time I call, no one answers, and the call rolls over to the Anderson, SC office. Every month, I explain that I want to cancel. Each time, I am told that I will still be charged for the current month--even though no service has been provided--and that I must wait until after receiving service and then cancel before the 21st of the month. I have followed these instructions twice, yet my service has still not been canceled. Today, when I attempted again to cancel, I was told that canceling now would result in a $128 charge, but if I receive service, the billing will continue. In other words, I am being told I will be billed whether I receive service or not. This is unacceptable. I am requesting the following: - Immediate cancellation of my Orkin service. - No further billing of any kind. - Removal of charges for services that were never provided. At this point, the continued billing feels like a cancellation fee disguised as monthly service charges, and I do not consent to paying for services I did not receive. Please confirm in writing that my account is canceled and that no additional charges will be applied. Thank you for your prompt attention to this matter.