Awful service sine Superior bought them out no open offices everything online can't talk to someone…read morethat can give you actual answers deliveries are rescheduled no notice and you'll be lucky to get delivery before you run out. Never had issues when freemans was running the company this new company could care less and their prices are about a dollar more above the average price posted through the state site. So do your research before contracting with this company

This company doesn't deliver on time and they don't answer their phones when you call to inquire…read moreabout deliveries.

wish I could give less than 1 star. So far they have not shown up or bothered to call twice…read more Cancelling this service

I am not a review leaver but if I can save just one person from coming here then it's worth it…read more They have the worst customer service of any company I've ever had to deal with at all. I've been hung up on by several employees. Paid to have my tank inspected and filled, ended up having a faulty valve that wasn't fixed and resulted in my gas leaking out. They wouldn't repair it or refill it without full payment, whatever, to be expected. Now, I've been without heat through January into mid February and they told me they didn't know when I could expect the delivery that was supposed to come last week after I paid for another 96 gallons due to being a "low priority customer". I have a 3 year old and we've not even been able to stay at our house due to it being so cold. Going with another company. You should do the same. Save your time, money, and energy. They DO NOT CARE about people!

Everyone is super friendly, professional and very helpful. I'm very pleased with their quick and…read morewonderful service.

They are a wonderful group there. Thank you for you help today! You cannot find customer service…read morelike this anymore!

Absolutely terrible! We are 700 miles away. We sent over all paperwork. They didn't check the…read moreemail, and they pulled the tank mid November with no notification! Completely irresponsible and unprofessional company Unable to speak with a manager.

From the owner: Our company motto, "Serving you like family since 1946", reflects the way we approach our customer…read morerelationships, and we take this very seriously. In practical terms this means we are willing to go the extra mile to supply your needs We go the extra mile to supply your needs and help you feel secure. It means we will treat you with respect and fairness, give you sound advice, and pay attention to your feedback, which helps us improve the service we render.

Would give a minus 1 there is absolutely no way to speak to anyone in Cashiers NC office they do…read morenot answer the phone you can't get updates on deliveries this business sucks since Superior Propane took over

So much to choose from. Holly made it easy to get what we wanted. They deal with the best companies…read morewith lots of choices.

These folks have been very friendly and speedy. They answer the phones when I call, which not every…read morebusiness does, and they have been able to resolve our issues quickly and professionally.

Because of a leak, the propane to my gas fireplace logs has been shut off for about three years…read more For my birthday, (Wed. Sept. 27 ) I decided to fix the problem. An appointment with Budget Propane was made. The technician efficiently sent reminders and a text message when he was on his way. David showed up with a smile, a professional attitude and didn't even mind my eight pound barking Yorkie/Chihuahua mix. (Rambo eventually calmed down.) David lay down a drop cloth in front of the fireplace. He carefully removed all the fire logs, then even assisted me with a dust-buster-type vacuum to clean out debris. Should it go out, David showed me the steps on how to turn the pilot light back on. He gently warned me that when the fire is lit, the silk foliage draped on the mantle could be a fire hazard. Because hot flames could possibly turn the logs black, David instructed me to make sure the gas logs aren't directly over the flame. He found a couple leaks and quickly addressed the situation. Wow!!! The service call cost $100. However because top notch service was delivered, it was a bargain. If you need assistance ask for David. Before switching to Budget a couple years ago, I would call their competitor and hear, " Please listen carefully. Our menu has changed." After listening patiently, and pushing this prompt and that prompt, I rarely was able to reach a live person. Since I switched from that company to Budget Propane, I can't say enough good things about Budget. When I need a propane gas tank refill, it's easy to call and talk to Gina. Service is always scheduled promptly. The competitor would automatically come three times a year and fill the tank. That was a convenience, now I need to keep an eye on the large propane tank outside and monitor that gauge. But It appears I may save about $500 by monitoring the gauge myself. With this much savings, I am happy to monitor the propane gauge, and when propane is low, make a call and speak to some very lovely people. When the temperature gets cold, I am ready. Winter weather give me your worst! I will be found sipping some nice Cardamom tea in front of a toasty warm fireplace.

15 yrs of excellence service. highly recommend…read more Timely,honest and most of all dependable.

The service is great ! Good prices ladies in the office are very nice to talk with…read moreWhen you call you don't get a recording you get a person

Our company has used Amerigas/Heritage Propane for years and the deliveries are always on time and…read morethe drivers courteous, friendly and helpful. Invoicing is usually accurate. Strongly recommend their services.

Called Heritage today to address a question on my Invoice. Spoke with a real nice lady named…read moreSherril (spl-?). She was courteous and went in detail to answer my questions. She gave me some options to consider, and we addressed every one of the issues I had. This is what customer service should be like.

Very good phone customer service. Excellent delivery service and fair prices. It's a great feeling…read moreknowing there's local people that are providing a great local service.

Wonderful location in a Log Cabin in Balsam Gap. Very helpful. Good to go... Propane cost is…read morecompetitive.