I have to write this because each time I have contact with the Lewis Center OhioHealth Home Medical…read moreEquipment office; everyone I have come in contact with there from the front desk to the Respiratory Therapists and even on the phone with reordering have been extremely helpful. They have been prompt with getting my order of CPAP supplies to me and have been able to answer any of my questions on the phone when needed. One Person in particular went above and beyond by actually going back to the warehouse to make sure they had a particular item in stock (only had one) and brought it up front to pack it! Now that is customer service! Thank You!

I went to the emergency room for severe vertigo. They took blood and said I was dehydrated and…read moreadmitted me but never gave me fluids.

I can't ever contact them. Nothing works. I'm switching. They didn't credit my payment either…read more It was a really good service when they were in Valley View, OH but no more.

WARNING!!! CPAP USERS…read more I contacted Lincare Medical Supply & Equipment in regards to having my tubing and facemask replaced. I described the 2 items, discussed MY MEDICAL NEEDS and they never contacted me back. My Doctor sent them a prescription and I called repeatedly to get supplies. They LOST MY PERSCRIPTION and never called me back or returned my call for over a month. I called again when I realized not having the mask on was causing me to lose sleep, be exhausted. An employee says she's new, checked with a manager, no record of my case. Manager says, your name sounds familiar? asks me questions and promises a call back. No one called back about my case. I had the doctor send another prescription and I called saying please call me I CAN NOT BREATH at night getting very worn out exhausted MY HEARTS BEATING ILREGULARLY, I AM EXSAUGHSTED and LOSING SLEEP. They called my doctor, confused him, asked him for a prescription for a CPAP MACHINE, His nurse calls to set up an appointment with another doctor and to get a sleep study test done I don't need. I called them again saying I only need a tube and a mask. I knew the names of the people I spoke to and when talking, they couldn't get the information correct. I called no one answered and late that night I left a message telling Lincare the damage they are causing I should get a lawyer. I got an immediate call 3 days later and the rep, the person in charge. Said I needed a sleep test to get the machine that's the problem! She continued to BLAME ME saying they need the sleep test information?. The doctor said they fill a prescription and in this case your just getting replacement parts, no sleep test needs ordered for that. She then proceeded to tell me she on her own LOOKED UP MY MEDICAL RECORDS, then MADE A MEDICAL EVALUATION! that I need the test based on the age of the machine and doctor and information? I told her my doctor said I did not need anything but the supplies? When she went on I said what Doctor??? Lincare had DRAWN A MEDICAL CONCLUSSION BASED ON THE WRONG DOCTOR!, WRONG INFORMATION, WRONG INTURPITATION OF A DOCOTORS PERSCRIPTION!!!! To make matters a bit worse, the Lincare rep decides to laugh it off and make lite of the problem? That was the poor treatment, disrespect and ignorance I was treated with. Lincare risked my life and health with no patient concern. They failed at getting instructions right that are no more complicated then ordering a number 2 off a Mc Donald's drive through menu? I went to another company Fresh Air who solved this in 10 minutes.

Richards is OK, but customer service at Rotech is not. I thought I was dealing with a local…read morecompany. Trying to pay a bill is like walking through a maze. I got transferred 3 times, and they sent me supplies that I didn't order and a statement with no amount due. Just sucks.

I have called and left messages, faxed and spoke with a gentleman today that hung up on me. Very…read moreunproffessional.

Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

When I lived in Florida Rotech was great with anything I needed. We moved to WV, it's was new…read moreinsurance, starting all over with my CPAP, Sheila went above and beyond. She worked diligently to get everything situated. If you have not used Andy Boyds on Southside. You will not be disappointed.

Absolute worst place to get medical equipment!!! They say they'll call you the say before the…read moredelivery with a time they will arrive. Never called the day before or the day they delivered it. I had to wait around on them for 2 days just to make sure i got what i needed. Like i have nothing to do for 2 days, what a joke.

My mom was given an Rx for a nebulizer and so, of course, I waited until a Friday at 4:30pm (a half…read morehour before they close for the weekend!) to go in and get it for her. They were extremely helpful, and even though I accidentally made it hard on them (I went in without her insurance cards, on a Friday when her doctor's office is closed, and only a half hour before they themselves close for the weekend), they got it done for us! I feel bad when I'm one of "those" customers. You know the ones. The ones who don't have anything helpful with them (like insurance info) and come in at the last minute. Yeah. That was me. Yet they remained friendly, helpful, and got me the nebulizer my mama needed! She showed me how to set it up for my mom and how to use it. Letting me know that if I have any questions, I could call them! She also informed me about the quarks of the machine (i.e. Don't leave it on for more than 30 mins at a time, etc.). I appreciate their kindness and helpfulness, and I highly recommend them for your medical supply needs!