Shannan was awesome!! She was responsive, she was fast and I saved money! Thanks so much guys!!…read more Best, Jamison

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

Awful. The other reviews must be his family…read more Gave him info for quotes over a week ago. He's ghosted us. Starting to worry he's stealing personal info. Why would a legit ghost prospects? Responding to company comment. They did not provide a quote before today. The first I heard back from the owner was this afternoon after I posted the Yelp review. I gave him my email again (after sending via text on February 7th) and today got a quote. I checked my inbox and junk folder and this is the first quote email from them. He claims he didn't get a voicemail from me which he absolutely did. He's saying today that he doesn't respond to texts after texting me starting in early February? Come on

Ryan Steinberg has been our insurance agent for a few years. He is very easy to reach and extremely…read moreknowledgeable. Ryan always reminds us when our car or home insurance payments are due. He has also saved us a lot of money by always price shopping with various insurance companies! We are so happy to give him our business and hope that after reading this, you will contact him too!!

I felt bad about thinking every pretty headshot was from his/her younger days. Winnie proved me…read morewrong. I was in the neighborhood and decided to drop by. I finally met Winnie after dealing with her and her staff on the phone over 6 years. She was friendly and gentle, just like on the photo. She thanked me for my business. I was very glad to meet her friendly staff, too. I've heard few competitors complained about how rude her staff was. But most associates I dealt with were very knowledgeable and friendly. Except for one strange interaction after my SUV got rear ended. I called to ask for advice. After I told a lady about my situation in English, she replied in her condescending tone, "你打給我幹嗎?" (Why you calling me for?) Oh ok. Sorry to bother you. My disappointment started after a massive rate increase across the entire State of Texas. I couldn't blame it on individual agents, but State Farm. I called her to help me reduce my premium and I was happy for a while. Over a month ago, I sent an online inquiry about my insurance policies; I just got a call from her staff this week. She said they are planning to move to Dun Hua Plaza next year. I think the Chinese community will be happy to see her in Chinatown.

FANTASTIC SERVICE FROM MS. WINNIE & TEAM !!! I have used…read moreWinnie's Insurance for my rental properties over the last 5 Years. She is always quick to respond and help. I highly recommend her services. Always professional and friendly.

When one of us wins, we all win…read more I was surprised to see that this Chinatown insurance agency hasn't been reviewed yet. They're popular and well known. They have pretty good prices and are one of the five or six that we ended up considering and shortlisting when looking for insurance recently in Houston. I would definitely consider them in the future and they're friendly too.

Allwin helps my family on property and vehicle insurance for many years. The agents here are very…read moreprofessional and have done a very good job to find best price for us. I would like to recommend them to you.

Nguyen Le is a man with obvious integrity and bravery. Instead of following the herd to selfishly…read moreenrich himself, he chose to do what's right. Lots of people talk a good game but this man walks the walk. As a Vietnamese American, I fully support Nguyen Le and his courageous act of free speech. Please support his business. Thank you!

What else I need to say about this agent? He's honest, hard…read moreworking and always works for his client BEST interest. I am so glad I found Le as my insurance agent. Thanks Le for all your help and service.

The knowledge their agent has in dealing with insurance policy renewal is very subpar, and has…read morecreated a huge inconvenience to me. They are not able to provide professional advice regarding the best course of action to take when it comes time for renewal, especially when you're purchasing a new car. What a disappointment.

From the owner: TWFG insurance and financial products. Insurance products, financial products from other insurance…read morecompany. Jenny Xu Insurance Services is not owned by any insurance company, therefore we provide objective information to consumers and small business owners, helping them make informed decisions about their insurance needs. Our service is available to all Texas residents.

I had such a great experience with my insurance agent, Lina! She is incredibly professional, always…read morepatient, and truly takes the time to explain the pros and cons so I can make the best decision. What I appreciate most is that she genuinely has her clients' best interests at heart--even though I didn't end up switching my insurance, she still went above and beyond to help me. Excellent service all around! I definitely would reach out to her if I need to have any new insurance policies in the future!

We have been doing business with Allrisc for years. Vi Ho is one of the best insurance agents I…read morehave ever worked with. we are extremely pleased.

Eric and his team have always been knowledgeable and helpful for all of my insurance needs. They…read morehave provided fast and affordable insurance quotes that saved me money.

From the owner: As your personal independent Insurance agent located in Houston, I believe in keeping you informed…read moreof ways to protect what's important to you. Whether you're looking for auto insurance, homeowners insurance, health insurance, life insurance, or specialty coverage, Lu Insurance will help you select the right products to fit your insurance needs. Auto Insurance at Lu Insurance offers a variety of coverage options from many insurance companies for you to choose from. Whether you need homeowners insurance or renters insurance, we offer home insurance coverage for protecting you and your belongings and we have multiple companies for you to choose from. We also offer life insurance, business insurance, and motorcycle insurance to help protect your hard-earned assets. Visit our website for a competitive quote to help save money & better protect your family today!

I was recommended to go to La Familia auto insurance through a family member who currently has…read morethem. I came apparently on a day they were hosting a FREE taco event! I was taken aback by the customer service they provided, they're all so nice. Especially the manager Miriam she's very sweet & thoughtful. I was able to meet the regional manager Alex as well and he's a very respectful person who really talked me through the process of getting insurance and helped me a whole bunch. Their employees Daphne , Anthony & Alexandra are very friendly and have great communication within each other in the office and are very humorous. They help me feel comfortable and give me great options to choose from when it comes to auto insurance. La Familia Auto insurance always has the best intentions with their customers and always makes sure they're tended to and that their needs are met. They look out for their customers and makes sure that they have the best prices they can find. I truly recommend this office and company to all of my friends and family!

From the owner: Get affordable coverage with La Familia Auto Insurance! We offer auto, homeowner's, renter's, and…read morecommercial insurance, plus SR-22s, roadside assistance, and more--customized to fit your needs and budget. No driver's license? No problem--we accept all government-issued IDs, including passports, matrículas, and voter registrations. Our friendly, bilingual agents are ready to help you find the right policy fast. Visit us today for a free quote and see why Texas families trust La Familia for reliable, low-cost insurance. ¡Hablamos español!