Pretty cool place nice freeway not to bad to drive to pretty cool to take photos too nice

This place sucks i dont recomend it! They had me waiting for 30 minutes i just got up and left!!

They are quick to sign you up and get your money. THEN They charged me $50 to drop a car off of my insurance policy after I sold it. Plus, they threw on some tire hazard insurance telling me I was going to get it for free but I paid $50. Watch what you sign when they send you E documents..... :( read more

Improve in having better staff Better attitude Better service Improve in actually acknowledging customers. Employee Noemi Garnica could use attitude & customer service help herself. She's got no people skills or experience to have any type of knowledge of her work ethic. Unlike her thought thankfully they do have Yvette Acosta! She was wonderfully educated & had people skills she also was knowledgeable of her work & helped me get in & out. THANK YOU YVETTE! read more

Sarah is incredible I'm going to recommend this office in indio thank you!!! For great service

Disappointed in this company and will not be signing up for again, or referring any of my loved ones. SAVE YOURSELF! so many different people answer the phones and seem to know nothing. Rude responses, unbelievable wait times. Spoke with manager Ruben Enriquez 2/24/23 by far is he the worst. Makes the most sense to make your employees are the same way! This company needs new employees Asap Update: 4:40pm called the number listed below, wow!!! It's like every worker has worms for brains... read more

If I could give this zero or negative stars, I would! I went to resolve a couple of issues and add a car to my insurance and at the beginning, Noemi Garnica was already giving negative attitude. As I proceeded with the issues, she could not help but did not offer to even give me a direction to get my issues solved. Freeway has been my broker since 2017 and honestly I am regret giving those years to this brokerage. I will make sure to NOT recommend anybody. Very disappointed with the bad customer service! read more

Came here to get an insurance policy after a long shift and Was out the door within 20 minutes. The speediness and customer service was very amazing from Ziona. I got offered different services that worked around my budget and payment dates. Highly Recommend! read more

Love that they're so welcoming loved that Francisco helped me out with no problem he is so nice I gave him StarBucks cups but I appreciated his help an him explaining everything to me ! read more

Alexis Aguirre was very helpful, patient and discussed different options with me. 10/10. read more

Stay away...they are scammers and liars cheat elderly people by taking advantage of them...you will pay a lot for a "brokers fee:and get NOTHING!! Read ALLLLLL the horrible reviews they are all true! If I could give a big fat 0 I would! read more

I have 3 policies with this insurance and I'm very happy with the service that Rebecca from the Indio office provided. Rebecca was incredibly helpful and I feel confident that she was able to find me the best low cost policy for me and my family. Not knowing all the ins and outs of car insurance I feel Rebecca had my best interest at heart and did a great job navigating the best price and policy for us. Thank you Rebecca! read more

Maria lemus thank you so much ! Got me fast and affordable insurance ! Highly recommend

Great Customer service from the staff. I went there looking for insurance for my both vehicles and they gave me the best deals there is with a really good affordable payment plan. I do highly recommend there business to future new clients. read more

Poor customer service! They did not even know what they Were doing at all call me on multiple occasions and stole my money ! How can u sell insurance when u hire people who have no clue about policy's and just rip you off ! This place is a total scam and would never recommend it to anyone ! Including infinity ! read more

Wow best quote I've gotten!!!!! Seriously go here ask for Arely Rodriguez!!! She hooked me up I have a pretty bad driving record and she got me a great payment 100$ dollars less than what I was expecting! Seriously go here even if you already have a policy. UPDATE so when I was there I expressed to Arley Rodriguez that I needed automatic pay set up because I've already payed three different times to reinstate my policy because when I would go online to set it up it NEVER WORKED now I called to speak to her and LIZ answered and said there's nothing she can do for me want me to pay the fee once again. read more

Carol Mercado was my insurance agent and she was more then helpful. I recommend using her and their office for any insurance you need! Thank you very much for the great experience and help! read more

Ziona Montes helped me today at insurance freeway. I'm so happy I was referred by my dad here he always told me they help him here and they were always so nice. I couldn't be happier to have picked this place I did not only get the best insurance quote but loved the customer service. I was sure I was going to have to go to other insurance to get quotes and thanks to Ziona who was very professional, sweet and extremely helpful I didn't have to. I appreciate people with amazing customer service, unlike other places you go to they look all miserable and don't care to help you. Ziona was a very pleasant person and I saw that she takes on things to try and help better assist you and your needs. She is young and so knowledgeable. I believe that the best compliment to a person is to refer them to all your friends and family and that's exactly what I will be doing! read more

I'm very please to contact this insurance. They got me the better deal among some other insurance companies. The person who got me through the process was really knowledgeable and patient read more

Oh no, not another outlet for a poorly run business model. Read the reviews in other cities for "Freeway Insurance" Single stars all around. My experience, they unprofessional. 4 different sales people called me after 1 inquiry. After I bought insurance elsewhere, they kept calling. One person quoted a price, then another quoted a higher price. They call, start a conversation, hang up on you cause they have to talk to someone else, then call back like nothing happened. Methinks not!! read more

1 star for affordable rate. Just be careful when you sign up. Easy to sign up over the phone. But to cancel is different story. Has to be email a letter. And got the reply said I don't have policy with them. I emailed them back with the insurance card. Waiting for they respond. I rather pay more on my current auto insurance-Wawanesa. Wawanesa covered more and so easy to deal with. $66 per month for liability coverage for $2000 old car. And there is sign up fee. First payment $99 for 15 days. And called them to cancel 08/05/19. Would recommend to shop somewhere else. That's my opinion. If they have problem could call me. read more

Came into there office to get a quote for my car and had Alexis Aguirre help me out.... She was great and answered all my questions and concerns! I would recommend her to everyone that is interested in looking for car insurance. read more

The broker Andrew Torres and Christian V. were very polite and knowledgeable. I didn't expect that type of service from freeway insurance knowing is not as upscale but Andrew made it a pleasant experience as well as Christian, I would highly recommend them, perfect assistance!! They were very well spoken, kind and most importantly they helped me find the best rate for my auto insurance. read more

Christian was very helpful and ensured I got the best rates! He was very knowledgeable and informative while reading my policy. EDIT 12/14 Freeway is very quick to sweet talk you into a good deal and are very attentive when going over your paperwork, afterwards however, they will ignore your calls and never call back. I was promised a rate decrease when switching to automatic payments. I had signed up for autobilling in August a month after i had first signed up. My auto billing didn't get fixed until last month, and my rate still hasn't been changed. I will be cancelling my policy the moment I can afford to do it. read more

The wait was not long when I walked in everyone greeted me. Andre Torres was friendly and helpful! Totally recommend!!