I highly recommend coming here to do your taxes. My accountants name is Donna. She's a blonde lady…read more She's so kind and friendly. The process was fast a smooth, and she did everything so I could get the maximum refund. Only thing is it's kind of expensive. It was $196 for me to file and I'm single and don't own a home. But it's because I had to file in both New York and New Jersey! Come here! You won't regret it!!

Recently switched over from AmeriCU solely due to the outstanding customer service. Russ Hayes went…read moreabove and beyond to get me the products I needed and found ways to save me money I didn't know existed. The employees are all friendly and management is responsive to issues and suggestions. The reason for the one star deduction is simply lack of a solid online banking portal. The web interface is clunky and outdated compared to AmeriCU's new & updated interface. That said, I have spoken with the online team at First Source and they are working on an update to roll out later this year. They were very receptive to my input, so this review will be updated once they rollout their new system. I would like to see a few additions such as the 24 hour full kiosks, member access to Coin Star style machines and possibly more branch locations (although their ATM network is far larger than AmeriCU). Overall, I can highly recommend the Rome branch that I did business with and particularly Mr. Russ Hayes who is an asset to the institution.

They cancel ACH payments- made for months!- bc all of a sudden they think they are " fraud!" Has…read morehappened numerous times, including for donations to nonprofits that I suppirt every month! The kicker was when they decided to reject my substantial federal income tax return this year! Ugh!

Dave Stamp at Puma Accounting does our tax returns. He is honest and trustworthy and a pleasure to…read morehave his services. We have strong trust in his tax work for us. Arthur of Lee Center

She answered the phone and would call me back in 30 minutes. 5 hours later she replied and I had…read morefound a different notary by then.