Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?

Air Energy has been a good company to work with. They came to my house twice and fixed an issue I…read morewas having with an air duct. The tech who was here gave me some good advice on some future improvements but didn't try to get me to spend money I didn't need to. To me, this shows that they have integrity. I'll continue to use them in the future.

I came home one night to a sweltering house. I go to yelp to lookup some HVAC contractors and I put…read morein a request to get some quotes. This was around 9ish PM on a Saturday. None of the well-known contractors had bothered to reply, even though they're 24 hrs 7 days a week. Well, Air Energy Solutions got back to me within minutes! Kent was a great person to work with and even though a friend of mine came through on Sunday, I would highly recommend Air Energy Solutions. I can tell that they're extremely professional and an honest company. Since my friend is in HVAC, I defer to him, but if he's unavailable, I'm calling Air Energy Solutions!

Very frustrating dealing with Anderson. Three separate…read morevisits over the course of a month for problem diagnosis. And of course multiple diagnostic fees. During this month, abysmal communication not only with me, but between their own staff. They repeatedly scheduled visits without consulting me, leading to rescheduling and delays in repair. When we were able to get an appointment scheduled, they no showed without a courtesy call. I understand jobs run longer than expected, but give me a call to let me know. When I reached out a day later, I was told they would send someone out that day. Again, no show, no call. When I AGAIN called that same day I was assured someone was still coming. No show. No call. I asked to speak to a manager/GM/supervisor at the end of this debacle, to voice my concerns and hopefully resolve them. Believe it or not, no call. So instead, here is a poor review. The actual service technicians were fine, but I would not recommend Anderson to anyone after this nightmare. Two stars for reasonable pricing (gave me small discount for the bullshit) and my problem ultimately being fixed, but I am incredibly unhappy with my experience.

Great experience. Service was excellent Very professional went over all of details of what was…read moregoing on.

I highly recommend this company. Joey Smith quickly responded to our call and was at our home that…read moresame day. He was very professional and compassionate to our needs. He was "honest" and Extremely fair in the cost. I felt SAFE We now have a Cool home during this HOT days. Thank You Tech Masters/Joey Smith.

I'm honestly not sure. I've been using them for several years (I think 8?), and they've switched to…read morea yearly monthly plan where you get 2 free inspections, and it looks like this year isn't even a full year. Odd. If I have been paying each month, then they should still honor the two free inspections otherwise for the year, as it's like I'm being charged a much higher fee for the last inspection if I simply add up the monthly payments. They've been timely in the past and I think fair, and it looks like the other person who had come over instead of Joey prior to the last inspection had not replenished the Freon when he was supposed to (in case a top off was needed). That used to be part of the yearly inspection plan I had. As a result, Joey saw that Freon was low and I guess assumed there was a leak) and I had to pay nearly $300 to top off the Freon. Odd. I have a call in to them to discuss this agreement.

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

Have had James River work with us for several years now after having them install a new system to…read morereplace one of our units. This year we even opted to have them add another unit to their annual inspection. The tech came down and said that the older unit ignitor broke when he was reinstalling it - would need to be replaced. I thought, okay, you shouldn't have had to remove it to begin with but ignitors are cheap and surely he will waive the install charge given that he broke the part - note, the unit was working just fine before their visit and this part sits in an easily-accessible open space so to break it, he was just being careless. Anyway, they'll have to order the part and they will get in touch with an estimate. He continues his inspection and says the capacitor on the same system is 'low' and recommended replacement at around $280. It's a several years-old unit and I'm good with replacement of that part. My beef with James River is that they call me with the estimate for the ignitor and tell me it's another $280. I know the part is in the $25 range so I ask why so expensive given that, and they tell me it's installation. I tell him he's insane to think I should pay full install fee for a job that is literally two minutes or less and that it's only due to the tech breaking the part that it needs replacement. No middle ground - he simply says he can remove the job if I don't want it. I tell him to do just that. I ordered the exact part needed, name-brand, for $28 and once received 2 days later, had it installed in a couple of minutes and I'm up and running. I would have been okay meeting in the middle but James River just tried to gouge me. Ridiculous price for a minutes-long job and I got an overall scammy feeling from the experience. Seemed to me that the broken part was just entirely convenient for them to rack up another charge. I noted that on the invoice they sent for their visit it simply said 'ignitor broken, needs to be replaced' with no reference to him breaking it. Again, unit was working fine before they touched it, they were just doing an annual inspection. I don't take kindly to being taken advantage of and this experience caused me to lose any trust in considering James River for any future work, so...goodbye, James River Air Conditioning.

Thought I would give this local company a try and Reed came to fix a pipe leak on my bathroom sink…read more When I could tell how experienced he was, I asked him to replace the drain assembly for the sink and my old cast iron bathtub. Along the way, when I asked about the constant leak at the bathtub faucet, he immediately knew it was from an old canister that needed replacing. This was something several other plumbers-including Woodfin-misdiagnosed. Dealing with the bathtubs ancient drain assembly was not easy but he did it without one scratch on the tub. Should also mention how nice he was and how he patiently explained everything and walked me through how I could remove the drains for cleaning. Great job! Will certainly use Hudson again and will try them when my old heat pump needs replacing.

These folks are the best! They installed a new boiler for me a few years ago and I've been…read morethoroughly pleased. This week I thought I had a gas leak and they came right out. As it turned out I had a plumbing problem. Not only did they resolve the plumbing issue but took the time to do a routine cleaning and maintenance on my boiler. I would absolutely recommend Hudson 1000%. Furthermore, they are trustworthy which goes a long way in my book!

This company was assigned by Cinch home warranty for a claim on my air conditioner. My technician…read moreKeith was timely, professional and helpful. Got the job done right the first time. I would recommend this company ten times out of ten.

People very nice, however they were the second company sent by my home warranty. I had mentioned an…read moreissue with the breaker, so they only really checked the ampage on the unit, nothing else. Breaker is fixed now, but unit still not working. Would have been nice if they have checked the rest of the unit just in case.

They replaced my hvac with brand new trane system and did a wonderful job. After two weeks we…read moreexperienced a malfunction in our brand new system which was ultimately a manufacturing defect. They kept us up to date every day until it was solved and ultimately my family has had a warm and cozy winter. I have gotten used to bad service from a lot of sectors but these guys really cared and tried their hardest. They got results and we are really thankful to have chosen them. They "owned" the problem and never let it go to make sure we were taken care of. You wont go wrong with this team.

My AC went out during a heat wave (of course!). Brandon responded quickly when I reached out to…read moreobtain what would be a 2nd opinion about my system and what needed to be done. He came over that very day and was able to diagnose the problem and offer me several potential solutions. After trying the more conservative approach, which was unsuccessful, I decided to replace my ancient HVAC system. Brandon worked up several estimates, depending upon the system I chose, and was very patient with me in answering my questions and walking me through the details of each system. His crew arrived promptly every morning and worked hard throughout each of the 2 day installation to get my system installed before the heat dome arrived. Brandon did a final inspection at the end of the installation and made himself personally available to answer any questions I might have. I was very pleased with the work and the customer service and highly recommend TopTech Heating and Air!