Local company. Quick turnaround. Always on time and friendly. Very knowledgable and informative…read more Lost star for not following through on items like requested quotes. Told on two different visits we would get an email with a replacement quote and not received. IMHO, might need to follow up to get a quote, but the service and quality were great.

Over the past 7 years we have called on SQS roughly 5 times. We have been pleased with their…read moreprofessionalism and pricing. They are friendly and take the time to explain. We have 3 heat pumps serving 2700 square feet.

I have a home warranty with AHS and Efficient Air was assigned to the project. AHS is not always…read moreready to do what you contract says, so it takes time. Mark and his team worked to get exactly what was needed to fix out unit. When technicians come out, they have you between a rock and hard place if you don't have an understanding of how these units work.. Ours is 20 years old, and they could have told us, you need a new unit, and several companies did... Mark and his team, no you don't, you need a few parts to. upgrade what is faltering. I'm grateful beyond words for these men that came here with great integrity to do what was needed.. There are many companies, even family owned ones, that only think of the bottom line.. This team looked at us, knowing full well we were at their mercy, and they did a job that could have only been done by people with integrity... It's easy to complain when we don't get what we want. But most hardly take the time to lift up when a good or great job is done.

EDIT: OWNER STILL HASNT BOTHERED TO REACH OUT OR COMPLETE WORK ORDER LEAVING US HANGING WITH…read moreWARRANTY COMPANY. YET HE HAS TIME TO TRY AND LIE TO COVER HIS REPUTATION. AVOID THIS COMPANY AT ALL COSTS!! Bobby was very unprofessional and rude. We explained our issue to him. He left without even looking at the unit and completed the order without doing anything at all. We have had this company come out 4 times. Each time, they were assigned via American Home Sheild warranty company. To replace a compressor. Again, 2 months after, to fix a weld. And still having issues a year later. Still leaking refrigerant and without air conditioning! The work they "complete" always seems to leave us with a non working unit or another problem. Then having to find other companies to do the work correctly behind them. Whats the point of a warranty company if the companies they send out make problems worse. Leaving us to pay out of pocket to make correct repairs. The office staff has always been kind and professional. Too bad the work they sell is not up to par for what they are being paid to do. If you are assigned this company via your warranty company, beware and avoid at all costs. The technicians do not know what they are doing! Edit post owners response with actual facts: Bobby did not arrive today and do any inspection of my unit. How can it be optimal working order when the technician did not hook anything up to the system or even view said problem. He walked in my front door at 830 and completed the work order with home warranty company at 835. I have video evidence via house cameras that he did no such thing. 2nd: just like last year the company that diagnosed the issue was who we use for yearly monitoring of said unit. Obviously if there is any issues of higher priced repairs we would go through warranty company. Your company infact did not diagnose the compressor issue last year. Our service contract company did and advised us to go through our home warranty company which lead to you. Before you respond and make matters worse for your reputation maybe you sir should make sure your technician is honest and does his job! We expected you guys to do your job and check things properly. Unfortunately, you did not. Beware of this conpany and research I am not the only unsatisfied customer, especially with American Home Sheild work through them!

We've used them twice…read more The first time we had 2 leaks in our cold water lines. I was able to patch one but the second was at a T union and needed to be replaced. They were able to come out quickly and take care of it. They did quality work at a great value. The second time, we had them relocate and add a hose bib. They performed the service requested ahead of scheduled and the fished product looked great! Definitely use them for all plumbing needs.

Done Right Plumbing came through for me again!!! We lost water first thing in the morning and Jay…read morehad his guys out to my house fast!! The service and professionalism are outstanding!!! His prices are more than reasonable and I trust they will do a great job. I will definitely be using them for future work and will recommend them to anyone who needs a great plumber!!!

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney

I would give these guys 6 stars if I could! Fast, honest, very fair pricing. Stayed until after…read more10pm to get the job done. Explained and showed us everything very clearly. This is what you want in a repair service!!

Mike went out of his way to make sure my family had air conditioning when the weather was going to…read morebe hot and he had to deal with my insurance company. Great service and he definitely went above and beyond. I would definitely recommend them.