This Group proclaims free this and free that, they go from a lifetime warranty to a lifetime…read morepromise with 50 years in business! However, Management won't even extend the common courtesy or respect of returning a phone call or email to address a customer complaint/issue. I have been purchasing vehicles from dealerships for over 58 years (longer than this dealership has been in business) and this is by far the Worst experience I have ever encountered.

Bought a brand new 2015 Cherokee from the Massena store.. the salesman handed me an oil change card…read morewith our vin # on it and he says it's good for 5 free oil changes... My wife went there today to get the oil changed and was told the card wasn't for free oil changes... Even though they had already honored it for free oil changes up until this incident, 3 times, and they showed it in the computer. I'm not sure how you conduct business there in Potsdam but your Massena service is horrible, very argumentative and dismissive towards customers. We are currently looking to possibly replace our Wrangler, Cherokee and buying a camper... It definitely won't be from your company. You've lost a lot of sales from us, over some $40 oil changes that we were given by your salesman when we bought a new vehicle. Not good business at all!! I suggest anyone buying from them get everything in writing or it will turn into them accusing you of things vs honoring their word.

I've bought my last three vehicles from Frenchie's Ford and have been real happy with the…read moreno-pressure no-nonsense sales and a real good service department.

I stopped by here in the past and had a very nice discussion with a sale person about a truck. I…read morecouldn't pull the trigger but had a nice experience. The issue I have is with the Finance Manager who posted on social media that all Christians are con-men. Sorry, I just will not purchase a vehicle from a company that would support such ignorance.

Go to this dealer for an oil change. The guy comes out and says my brake pads are ready to give out…read moreand I should have them changed. I had just had brake work done a few months before. So I went to an HONEST mechanic down the street (where I found out that I could get the same oil change for about half the Frenchie price). The honest mechanic shows me my brake pads and says they are less than half worn. Never getting scammed at Frenchies again.

Decided to trade in my car but was very put off by salesmen in Watertown for disparaging my desire…read morefor a hybrid, giving me a payment amount without checking credit, & being rude about my surprise at the cost. Went back to Frenchie's & fell in love with an EV Blazer (much to my surprise!). Got an excellent amount on my trade, plus all available discounts I didn't even know about. Since the sale they've been so helpful answering my questions and helping me get familiar with driving an EV. Absolutely love this car & the people at Frenchie's!

Amazing service! The process was quick an easy. And they were amazing at communication skills…read more Pricing is great as well, I didn't even need to negotiate. 11/10, will buy there again, and again, and after that.

From the owner: We sale and finance used vehicles for peoples with good and not so good credit. We repair all makes…read moreand models in our on site garage.