Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

Recently switched due to a corporate buyout of my previous oil change spot. The other company…read morestarted out fine then reduced services, upped the prices and have a lot of employee turnover. That always signals a deeper problem. Lube Pro did good work and was well priced. The wait was average as expected at a better shop. I'll be back

Do a great job. Great prices and done efficiently. They were thorough with our car's service…read morerecommendations given but not pushed.

This place is amazing!!! I was in Texas visiting family when I was having car trouble. When…read moreBrothers Auto Motive says call your brothers they mean it! I would def go back to this place! I went to the Western location and the owner helped me himself. i love going to places and having the owner be present and help while his employees are busy. Great service and in a timely manner I will definitely be telling my friends and family about this place!!!!

I left with a $350 charge for an oil change and the replacement of one engine fuel filter, which…read moreretails for $40 but was charged at $125. While I understand the need for a labor charge, an $85 charge for labor seems unrealistic. Additionally, I found oil residue all over the hood, quarter panel, and rim, which will not come off. I am very unhappy with both the service and the price. Attached, you will find pictures of the oil residue. I would like to resolve this issue urgently. I am in complete disbelief that, after driving back to the location, they attempted to wipe it off and called it clean, yet there was still residue remaining.

I went to Take 5 after they bought out Bolton years ago. It was so bad that I didn't go back even…read moreafter they offered me a free oil change. Bolton had been my go to for many years. Take 5 ruined them. I tried going back a couple years ago to see if they had improved at all and they were so awful that I left before I even let them work on my car. I went back again finally yesterday to see what's changed. I know, I know, I'm an idiot for giving them another chance. First, their prices are so high that I paid more for this oil change than I did for my last oil change somewhere else even though Bolton offered a $20 off coupon and even though I got an air filter last time. So I paid more for less even with a discount. That's how expensive they are. Then, everybody there acted annoyed that I was there. Nobody was friendly. They acted like I kidnapped their kids just because I asked how much it would be before I let them get started. They had the audacity to indicate on the paperwork that they cleaned my windows even though they didn't touch them. Same with the tires. They never touched them but claimed they were fine. Bolton always cleaned my windows while I was in line before I even got to the oil change. Bolton used to offer a drink while you waited. They most definitely didn't offer me a drink. To top it all off, they started sending me marketing text messages even though they never got my permission, which is super illegal. Any of you out there with litigation skills might consider a class action lawsuit for that. I don't know how this place has remained in business now 5 years after they ruined one of our best local businesses ever but we should all be ashamed for continuing to allow them to screw people over. BOYCOTT TAKE 5!

DO NOT get your inspection here if you are in a bind. They failed me for a film of tint on my…read moretaillights that isn't noticeable and the 10 years I've had this car I didn't even know it had. The tech started to peel it away making it look ugly and failed me for it but still charged me for the inspection.I've been failed in the past at other establishments for actual violations like tire tread and headlight being out, but not one of them ever reported the fail or charger me cause they actually have good customer service unlike what I experienced here. I will never comeback nor recommend this place.

Quick, easy, & crowded. If you need a yearly inspection in order to obtain your inspection sticker…read morehere is a place to come! It's a bit far if you're traveling from University Blvd. area but it's well worth it. I suggest you come earliest enough before a crowd starts forming cause when I didn't know the wait may be a little longer so many vehicles lined up outside and around the garage. That I accidentally cut in front of another guy. The technician surely wasn't having it so he asked me to reverse to let him regain his spot. No hurt feelings because right after I pulled behind him it only took 6 minutes before his inspection was over! I do wish; however, they had a Xpress inspection location all over Lubbock or at least near TTU campus. All you'll need is the insurance for the inspection and if you don't have the green sheet that's mailed just go up to City Bank near the freeway and the guard inside will point you to the direction of where to obtain your potential sticker. I'll definitely return to this Xpress Inspection.

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I took my car in for a pre-purchase inspection, and they missed the fact that it had been in a…read morewreck previously. The front collision bar had new bolt holes drilled into it after a previous impact and they just missed it.

I was passing thru town, got a flat... went to three other tore shops all with 1 to 2 hr waits…read more.. McWhorter got me immediately and got me back on the road. Nice people, fast service! Thank you guys!

I give it 4. They lost my hun cap. But will replace them. There are scratches on my bumper and had…read moregrease on my door handle and steering wheel. Charged me for rotation, but I know thy didn't because my same rusted rim is still in the front drivers side. We never received a letter saying they were canceling accounts due to others not paying. So we got punished. As well I'm sure others. We mentioned we was gonna put it on our account, and nothing was said then. So had to barrow.

Since Bolton's sold out to a corporate oil change company, we have been lost! No more!! Swift…read moreoffers the same service, at an affordable price, and with experienced employees who are courteous AND professional. The offer a variety of oils, and showed me my air filter. He even told me the filter door had been left opened somehow (no clue here, as this was our first oil change in this vehicle) and there were leaves in there. He asked if I wanted them removed, and proceeded to vacuum them out for me! It is SO nice to feel appreciated and cared for as a customer! Prices were presented to me for two different types of oil, so no sticker shock. A standard oil change was $36 and change. My tires were checked and aired to pressure, fluids stopped, windows cleaned and a free drink. Plus the convenience of waiting in your car (social distance!) We will be repeat customers and highly recommend Swift. Good luck, yall!

Great service and affordable. Friendly customer service. Recommend them for you oil change needs!read more

WARNING DO NOT TAKE YOUR CAR HERE!!!…read more Took my Mercedes diesel van for oil change, and they put the wrong oil in it. (See pictures) David the store manager keeps ARGUING) not stating ( ARGUING) that they put the right oil in it. I got a flashing oil check light 30 miles outside of Lubbock, so I had to get oil replaced in post Texas. They did not have a filter for my van in Post and were not able to empty out the oil left in filter. When I got to sweet water, flashing oil light again so I bought the right oil and filter and got it replaced again! I was told that someone in corporate would be reaching out to me, but 1 week later nothing. Called store manager David at the Indiana location and he is giving me the runaround. They want me to take vehicle in again to do a scan check to make sure van engine wasn't damaged... I'm supposed to trust their diagnostic???

Update * Owners response, WHY WOULD I PAY 125 when I always…read morePAY 60 at MIDAS I clearly went for the $20 deal. I did not choose anything this was the only choice I was given. The tech said my car didn't qualify for the promo because it's a speciality car that's foreign and it needs certain oil. I told him the ad only clearly stated being charged extra for more quarts of oil that it should still fall under there promo. So I didnt choose anything that was the only option I was given by the tech. 100 % dissatisfied, the ad/flyer is and was very misleading. The only thing stated is that it would be $20 unless it required more quarts. Nothing else in the promo that was ran for the grand opening. Woke up and drove from another town because I thought this was a great deal. Ended up having to pay 95 because they said the car is a specialty car. Regardless if it is or isn't the ad clearly stated 19.84 oil change for grand opening. Although they offered $30 off the total price of 125.74 thats completely misleading. What should have been $20 ended up being more than I would've paid at my regular oil change place. FALSE ADS/PROMOS. They def could have done way more or allowed for the price due to their negligence with providing false information in the ad or even not enough information to include specialty cars (genesis 2022). Had I known I was going to be charged more than 20 I wouldn't have driven to a different town, but I already made a drive and in line so I was just forced to pay the price.

I got my oil change, tires rotated, and my air filter changed while stopping through Lubbock. Only…read morefor my skid plate's back bolts to fall off as I am driving and to be dragging on the highway. I travel enough on a weekly basis where if they were missing prior to my service, this would've happened way anlready and not a few hours after my service. Tried to leave a voice mail and of course their inbox is full! Bullshit service and incompetent mechanics. Also they'll flirt with you instead of doing their job. 0/10

Excellent service. Everyone was prompt and kind. It was one of the best oil change services I've…read moreever been to. They included a lot of extra amenities for free like vacuuming my interior and a lot of other things. Super above and beyond, highly recommend!