Max and Victoria were so nice and helpfull everything fit so well and I looked great would highly recommend

I had a bad experience at a previous friar tux location but I came here with my friend as a groomsmen this time and had a great experience with Kyle helping us, he was very busy and alone working in the story but when he got to us he was very attentive and everything fit well for the wedding and we appreciate the accommodations from the store and him. Thank you guys at the Downey location read more

Highly recommended! Victoria was nothing but professional and so helpful! Got my tux for my wedding and couldn't find a better place. Great experience thanks to victoria. read more

Had a great experience from beginning to end with the Friar Tux near me. I had a Ball to attend and went in 2 weeks prior to the event. The fitting was easy- there were lots of options and I was in and out within a half hour. I received an email letting me know that the Tux was ready- it was ready a few days before the original estimate :) The Tux fit great and returning it was as easy as dropping it back in the location and I received email verification that all was in order the next day. I was very satisfied and would highly recommend this location to anyone who needs to attend a Fancy Party/Ball/Event read more

Friar Tux - Friar Tux Lakewood set me up for success at the Ball - Men's Clothing Near Me - Downey, California

We had a smooth transaction with Friar Tux. From fitting, to picking up, to dropping off. They made it very easy. They tailored everything perfectly. We've come here before to other events and they've never failed us. We rented the Michael kors Suits read more

Friar Tux - Black suits - Men's Clothing Near Me - Downey, California

Selection color availability i was very happy our groomsmen got everything at the stop Shop. read more

We went here for my husband's wedding tux shopping after being recommended by a handful of our close friends and family. They have a great selection of colors which is another big reason why we came here. If you are planning to wear the suit more than once, the purchase price was a great deal. We had a great experience for our first appointment with Victoria. :) read more

Chris was very patient, knew exactly what I needed and real professional and a gentleman. A real asset not only to the company but to the community as a whole. Thank you Chris. Gregg of Barlin Ave. read more

Awesome service really streamlined the entire experience from fitting to rental return. The guys working there work like a well oiled machine! They automatically included the school discount! Thanks for everything. read more

I went in because I had a wedding to attend and was intrigued in their selection. Little did i know I was going to find a hidden gem with great value. The icing on the cake was the above and beyond customer service by Frankie. He was extremely helpful and knowledgeable about his suits. He made me feel like it was my wedding when I attended the event. I definitely come back and recommend Friar Tux to everyone thanks to Frankie! read more

Friendly service & a great selection of suits! We will definitely be returning again to this location.

The value for the tuxedo that I ordered for my wedding was great. Chris was super helpful and friendly towards myself and wedding party. When alterations were needed the staff was super informative and always willing to meet my needs for what felt right to put on. I would highly recommend this location specifically because of the staff. read more

Customer Service here is horrible. Cris, being the manager on duty last May 12, 2024 has no customer service etiquette at all. Very defensive and just don't know how to speak with the customer. Very rude. For the price that we pay to rent a complete set of tux, this company have a very poor manners in dealing with customers. Wouldn't really recommend this place. A simple "I understand and I'm sorry to explain your side goes a long way. Give it a try, it won't hurt. Its customer service 101. read more

I walked into so many tux stores and none were as comfortable as this location. I had visited other Friar Tux locations also but I was not acknowledged until I had been standing there for a while. When I came into the store, Victoria immediately welcomed me in and asked if I was picking up or if I needed to get fitted. I told her I needed to get fitted and she started showing me around so I can see the different types of styles she had in store. I told her which one I liked and she was very kind. I had a very special gathering to attend and Victoria made this process smooth and simple. I was worried about the suit not fitting how I wanted it to fit, Victoria reassured me not to worry, and she would find the perfect suit for me. When I came in to pick up a suit, she suggested I should try it on to see how it fits. We were in between two suits, and I asked her which one she recommended. She went above and beyond for me making sure I was comfortable and 100% on the suit I was taking. I am glad Victoria has taken over this store. Other stores need to have a manager like her, that takes initiative and definitely prioritizes customer service. Thank you for a lovely experience. Definitely recommend this place, just make sure you ask for Victoria! read more

My fiance and I stopped by at opening on a Saturday. We had an appointment and were taken care of right away by Chris, who was incredibly helpful. We told him what we were looking for and he showed us our options, which were thankfully plentiful since we had just come from Men's Wearhouse and were disappointed with their limited selection. I had lots of questions and customization requests, and Chris was so patient and took the time to give us all the information we needed. He was also super friendly and easy to talk to, which was much appreciated amidst all the hectic wedding planning. We're so happy to give our business to a place that provides such excellent customer service and will definitely recommend Friar Tux to all our friends and family! read more

Frankie, Chris, and Max are the greatest of all time. I had to buy a suit recently for a job, and they were able to facilitate a full set by the end of the week. Not only did they get me the full set of what I needed by the end of the week, but they were able to do so while providing a great experience. I am so pleased that I went here that I'm easily going here again on my next check. read more

This establishment is a staple in my household for my 2 sons for every school function there is. Prices are reasonable and the customer service is outstanding. Great staff! read more

I highly suggest if you are trying to make an appointment for an afternoon hours and during the weekday to avoid the evening rush. For the fitting make sure you come in comfortable clothes. if you're like me, I wear a tank top make sure you wear the tank top for your fitting. Another thing I may add is when you come to pick up your rental make sure you have 2 to 3 days before the actual event just in case they need to do some more alterations like my situation the shirt was too long and they needed to find another shirt everything ended up working out at the end. read more

Friar Tux - Suits and shoes. - Men's Clothing Near Me - Downey, California

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$200 for TERRIBLE CUSTOMER SERVICE!! Unclear policies and managers customer blaming (even when customer already agrees to an only partial refund). Quality of the suit itself was good, but the inconvenience this company puts on their customers is a huge turnoff. You would expect smooth and seamless service for such an expensive fee... but you may be surprised. After paying $200 on a prom tux rental, they had sent us home with a regular tie instead of the bow tie we ordered. Due to our busy schedule we were not able to come in with my brother (who was at school) for final fitting and to pick up the tux. My mom had picked up the Tux on a Monday with Max. She just picked up the suit set since my brother was not present for fitting (the contents of the set were not opened and reviewed with my mom before sending her out of the store... although per manager Chris, this is supposed to be their company policy. I'll get to the privilege of introducing Chris a little later in this review). Unfortunately, due to my brother's busy schedule (taking AP exams all week prior to his prom night on a Friday) he was unable to open the suit package and try everything on ahead of time. 2 hours before the prom as my brother was getting ready he noticed they had sent him a tie rather than a bow tie that they had agreed upon at fitting and paid for. Upon calling the business, they notified us that they no longer had the right bow tie in stock. Max had suggested my mom could visit another tux shop and buy the proper tie and they would reimburse the expense for that bow tie. Fast forward to Saturday when we return the suit. Max was not in the office so we had the pleasure of interacting with CHRIS (manager on duty on Saturday's at 3pm). Upon review of Max's notes, they stated we would only get refunded for the cost of the incorrect tie rental (and they would not honor the agreement for a full reimbursement for the second bow tie my mom had to go out of her way to buy). When my mom was explaining her side of the story, Chris was not a very good listener. He was speaking over my mom, who was explaining her confusion with the process as it was her first time renting a suit. I overheard statements of "you should have", "that's not what I'm saying"... but not once did he apologize for any inconvenience. My mom had already agreed to only get the refund for the tie they messed up (although she was promised a full reimbursement for the bow tie she went out of her way to purchase the night of prom), and he would not stop customer blaming and speaking over her. MORAL OF THE STORY: - if you're renting suits for the first time, make sure the staff goes over EVERY article of clothing you're renting before you leave when picking up the suit (even if the person wearing it cannot be there) - if any agreement is made over the phone, make sure the staff sends a formal email or statement acknowledging the terms of the agreement you had spoken about over the phone. They should already if they're a credible business!! (avoids the customer being mislead or the staff being misunderstood) - the pricey fees when agreeing to rent with Friar Tux Downey do not guarantee that you will be given decent service or the pieces you pay for and agree to rent. There are unfortunately inconsistencies that they rely on their customers to catch!! (And they won't apologize for their service mistakes) read more

Cloud was amazing! Great service and helpful :) We came here for our wedding attire and hubby looked great read more

The groomsman of the wedding I was part of came here for some suit rental. We didn't make an appointment and we were still seen quick. The two gentleman working here on the Sunday we came in are very professional and were great at handling the huge crowd that just came out of nowhere. They took my sizes and checked to see if everything was a great fit on me. We were done quick. The rental came out to about 150 which is standard for a great suit for this type of occasion. Great experience overall and great staff. Come early if you are visiting on a weekend. read more

Great location, they were fast and efficient! My guy Max got me looking really nice for my brother's wedding - I'll definitely be back for other events in the future! read more

Great Service, I like how he asked me which location is more convenient for me. Super nice helped me find my size, I did forget his name but his service was immaculate. I'm ready for the the event but more importantly I'm definitely coming back here, great value. read more

Since it's plaza there's a lot of parking! I walked in and everyone was very welcoming and friendly! Staff has good energy, and very kind to their customers! I want to say Laurie or Laura (sorry!) was so helpful from the beginning with different ideas for my little mama tux and made us feel comfortable and the place was clean! They gave me ideas and what comfort I felt better in! The whole transaction was easy and quick! No hassle and just the variety of suits and tuxedos they have is good a long with a long list of variable ties to go with your outfit! This is part one once I try it on and see the fit I will update! read more

I've used this company for my friend's Vegas bachelor party, presentations, when I've had to look formal for musical performances and even when I chaperoned my younger brother for his own gala event. Each of these times, Victor has been able to help me pick out the proper suit for the right occasion and has done a great job getting me the right fit. He's got great customer service and he's super efficient. The store does get busy during graduation season and other times, but that's not something I mind because good service is often sought after. They do a good job attending everyone even when it's busy and I plan on returning to them for a long time. I recommend this place if you need to look your best for an event. read more

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This place is unorganized, people behind the counters are rude and will speak over you and try to belittle you, regardless of who is around. We rented 9 suits but once paid, it turned into a nightmare. I gave this place a shot due to proximity but will no longer be returning here. I advise you to look elsewhere. On the bright side, staff Chris who assisted me with my final fitting was professional despite all the chaos that was happening while we were there that was brought on by the other 2 gentlemen. Solid guy, truly helped mend some of the tension that filled the room. read more

Friar Tux - Sometimes you have to check in, sometimes you don't, depends on who is working. - Men's Clothing Near Me - Downey, California

Amazing service and extremely accommodating to service animals. 10/10 recommend this location for any formal wear. read more

Friar Tux - Men's Clothing Near Me - Downey, California

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Fantastic service went to get a suit for my son for his prom. I believe Chris helped him out. Really went through the whole process and made sure every detail was perfect. Was super helpful and great with helping us select everything. Used friar a couple times and each time the service has been amazing. read more

The Customer Service here is amazing, i came for my prom suit and there was many selections to choose from. I couldn't decide between colors and the assistant manager Chris gave me options. I went with the Michael Kors Tux which felt great for its value. If you ever need help with prom Chris is the man.I felt welcomed and would come back here again. read more

Outstanding service! I've always had helpful people at Friars but these guys went above and beyond. Went in this morning and had a bit of confusion about getting fitted, had to leave and was planning on contacting the groom. Before I got home I get a random call from a 562 number and it's Kevin saying that after I left he still looked into the wrong info I gave him. Despite the issue he offered an alternative solution and it ended up working out perfectly. As someone who has worked Customer Service for years I know it's easier for most people to just but like Sorry! But Kevin went out of his way to help me out and helped make my weekend easier. When I went back Kevin was helping another customer and immediately recognized me, he called Marco to help me out and he was just as helpful getting me fitted. He was able to answer all of my questions in the process and in the end it took me about 20 minutes to be done. All in all amazing team, outstanding service. Even the other bald dude getting fitted was happy. Thank you! Sorry for the shitty photo. read more

Friar Tux - Men's Clothing Near Me - Downey, California

I came here for my wedding. I was worried everything wouldn't come in time since it was 2 weeks away. Dennis went above and beyond to meet my needs. He made this whole experience easy. Super cool guy down to earth. If I can give more than 5 stars I would! Thank you Friar Tux and thank you Dennis! Once covid clears up your invite to my wedding! That's how cool and awesome he treated me! read more

Friar Tux - Men's Clothing Near Me - Downey, California

This is a great location they are very helpful, profesional,so resolve-full, Marcus or (Marcos) is so knowledgeable, helpful and he has a great personality he's an awesome person. Thank you so much for the great ,efficient service you provide ‼‼‼ read more

Amazing staff communication was awesome thank Downey ca staff !!! never questioned me with mistakes that were not made from my part. Also always on time checking up on what was needed these. These people need to raise. Appreciate your quality time downey staff. Made my wedding complete. read more

Came here about a month ago to buy my suit since it was the only place that had the color I needed, thankfully! Also, brought my 2 groomsmen here to rent their suits. We were helped my Marco and this guy was very professional, through, and had a great welcoming attitude through out all of our interactions. Thank you for making everything so easy! read more

David is amazing ! I went to the Men's xx and they have zero service. I met David at a wedding expo , I am so happy to be assist by him and you can tell right away he knows his profession well. We drove 30 miles from Arcadia while they have another location at Arcadia . If you want the best service he is the one! read more

Super disorganized. For the fitting we we made appointment. We were not helped until about one and a half past our appointment time. And we were given a lecture for the party signing in individually. When we picked up suits we went by what they had said and the head of the party signed in and hour latter they called him in and we were told we needed to sign in individually and were forced to wait behind in line after sitting outside again. Kept getting booted from the check in system so was not sure if it was working. I was told it had populated several times but still had to wait. No help poor management and poor attention to costumer service. read more

My husband and his groomsmen had the absolute most stunning tuxedos for our wedding. Amazing customer service and so helpful definitely recommend coming here you won't regret it ! The manager Ruben by far gave the biggest help and was so kind definitely will come again when I need it. Thank you guys for all the help ! read more

I have had the worst experience renting a tux at the Downey location. They measured me and then when the suit got there the jacket was WAY too big. Then when the replacement jacket got there a day before the event it was too big as well. Now I have to go out of my way to drive 30 miles one way to pick up the correct size jacket two hours before the event commences tomorrow. All the employee could say was sorry and I'm paying almost $150 for the rental. Didn't even offer to compensate for the inconvenience nor for the time and gas I'm going to have to waste to go pick up the correct size suit. THE WORST EXPERIENCE! read more

My daughter recently got married in Kona and we had planned the wedding for months. My husband, son and son in law all had issues with there tux , the pants would not stay up we had to safety pin all there pants. My husband ended up changing out of his tux because of this! We have pictures of the father daughter dance in regular clothes!! If you decide to rent your tux get the spenders! This was not offered to us!! read more

We came here to rent a tux for my son's senior prom. Since he waited until the last minute to decide to go we felt a little pressure to prepare. We came in on a Saturday morning shortly after opening and were the second in line, which ended up being perfect timing as this place got really packed especially since it's during prom season. We were informed about limited options due to being prom season. We made three similar selections on style and my son was measured and fitted. The tux rental included shirt, bow tie, vest, pants, jacket, and shoes. They let us know that it would be ready the Thursday before prom in order to come in for final fitting and make changes if needed. Upon arrival on Thursday afternoon the place was super packed but service continued to be friendly and attentive. My son tried on his tux and it was a perfect fit! They reminded us to return on Sunday by noon or else we would have to pay a late charge. The morning of the return by son couldn't find his bow tie, which was understandable as everyone was changing and getting things mixed up. They charged me for the bow tie and told us they just wanted the bow tie back and would give me a refund ($16.28) if and when it was returned. Luckily it was found, returned, and refunded! Friars made preparing for prom (last minute) easy and stress free. Definitely recommend!!! read more

Friar Tux - Men's Clothing Near Me - Downey, California

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