I wouldn't normal write a BIG "rant" but it is only out of disappointment that I feel sharing our…read moreexperience could help others before booking a wine tour. May.27 my work booked a wine tour through Regent Limousine for two of our 30yr retirement friends/co-workers. Tour included 3 wineries and lunch at the second location. Tastings were $5-10 which some places wouldn't charge if you bought wine and each person would pay for their lunches. We each paid our amount for just the bus trip/tour and prepared to pay for our extra's. So. . .. when we got to the first winery they were completely surprised and shocked to see 21 people ready to do tastings. Apparently we were not booked at all. Our poor driver scramble to make contact with his company and to sort it all out. Now the very busy winery had to divide our group to be able to do a tasting, which took a lot longer since they already had another group before us. Of course this puts us behind and our next tour was to include lunch, which again was not booked. Our driver then informed us they have arranged a wonderful lunch at the end of our tastings at the Malahat Chalet. Not one winery had our party booked, and our 10:30-4:30 tour was behind and we arrived for lunch at 3:30. At the restaurant there was a set menu and our office manager asked if this was being paid for by Regent to make up for the mix up with our tour. We were told if we ordered from the set menu it would be paid for, if we ordered from their regular menu it would be the cost for that person. So we were thankful for the good gesture to cover lunch for our tour mishap, until my office manager was later changed for every single lunch, $30 per meal. When she set an email to the company they claim they did not say they were going to pay for it and they didn't charge her for the extra hour it took to get us back to Victoria. I find this completely misleading and a complete let down to such a wonder celebration of our great friends retirement. " As we did not have a reservation for your group on that very busy day and in order to accommodate you on the spot,, I had to split your group up for the tasting, which I normally would not have done, and the tasting was a bit more abbreviated than I usually do. Vigneti Zanatta "It was unfortunate that Regent didn't make the appropriate reservations for your large group on the 27th and I was pleased to hear that Shannon was able to accommodate your group of twenty" 'Unfortunately, the tour was not booked with us ahead of time and we were unaware of your visit which makes it hard on us to give you the proper tasting and time with a Blue Grouse team member. "

Just got back from a cruise to Alaska. Myself and two young kids (8 and 10) got a 2hr tour of…read moreVictoria by a wonderful driver called Dave. He was an older gentlemen and very knowledgable about the area. He took us to a great ice cream parlor that was off the beaten track - he took us around various neighborhoods and landmarks. The car was immaculate and we felt like royalty stepping out. Well worth it rather than going on the more expensive, rigid and cheesy cruise excursions. Highly recommended; especially if you have very limited time in port.

Wow! They got us totally dialed in for homecoming last minute! The kids were so excited about the…read morelimo surprise! Dennis their driver went above and beyond to make sure they had a great time! Kings Coaches treated the girls like princesses! Thank you for making their homecoming a most memorable one! Excellent customer service, beautiful, clean limo and comfy seats! We've been using them for years, and will continue to!

Thank you to King's Coaches For helping to make a really special part of a wish come true for a…read morelittle boy. Since he wanted to be a King, Kings Coaches was the perfect choice! The limo was huge and amazing and immaculate. As wish grantor, I want to thank them for donating rides for this special family and this special little boy. They were on time, professional, and absolutely perfect for the occasion!

We have been using Excel for transport within Vancouver and to/from Whistler for about a decade…read more We've used it for our individual family and a group as large as 24 in a private minibus. The booking process is easy, the manager Howie is responsive and easy to work with. The drivers are always on time and courteous. On our most recent trip, there was a terrible accident on highway 99 which delayed us 7 hrs! We had multiple families traveling on together in a large van, half children under the age of 8. The kids were going stir crazy and so were the parents. The person that was not frazzled at all was our driver Johan. He was with us the whole way, taking us to dinner in Squamish, driving us around town looking for a place to entertain the kids and wait for the roads to reopen. We ended up having to hang out at a Walmart for several hours. By the time we got to Whistler was about midnight, on a 5p planned arrival. Johan never stopped being courteous, kind, and friendly. I can't imagine how tired and frustrating the ordeal must have been for him, yet he never let it showed and it made the journey so much more pleasant despite the circumstances. We've never had a bad experience with Excel.

Excel provided exceptional service--they were punctual. The vehicle was clean and comfortable, they…read moreprovided everyone with bottled water. Andy our driver was very professional, friendly, and incredibly helpful. I highly recommend Excel and will definitely use them again in the future.

We have used Semper Fi's exceptional car services many times now. They are always punctual,…read morespotless, and ready to get us where we need to go. We love to use them for a trip to a Cheney Stadium ballgame, we have also used their services for our wedding and a retirement party. It takes all the stress of driving out of your outing and you can relax and enjoy the day. I love to use them to go to the airport. It is nice to come home knowing you do not have to deal with traffic on the home. With the exorbitant cost of parking at the airport, why not be dropped off and picked up in style right at your airline doors?

Leery about leaving feedback here as reviewing other reviews in Google, the owner tends to get…read moredefensive and not show remorse or necessarily apologize. Not sure customer feedback is taken seriously. We have been regularly using another transportation company in Kitsap with personal door-to-door service. We thought we would give this business an opportunity. We booked and paid for a Cadillac Escalade for 2 with 4 large luggage pieces and 2 backpacks as we were headed out of the country for a few weeks. 15-minutes before pickup we received a call from the owner of the company telling us the Escalade was being repaired and a transit van was picking us up. At the time the driver was supposed to be at our doorstep, they called and told us they were running late because they had to fill up the vehicle with gas. They were 15 minutes late arriving. When we opened the front door to haul our own luggage out with barely any help, noticed it was a panel/passenger van that had the most unprofessional and ugly Space / Cosmic wrap around it. Definitely not the beginning we thought we paid for to start our luxury vacation. The driver nonstop talked the entire drive to the airport. I am not kidding when I say they barely stopped to take a breath. We got to hear a lot of personal life stories which certainly don't mind a personable experience, but it was definitely TMI. Then there was the jumping off the offramp to skirt ahead of slower traffic only to jump back on the on-ramp after the overpass, speeding with a near miss. We took our own luggage out of the van ourselves with the driver joking, with gratuity in hand, that they have learned to not rush to the luggage because most male customers would pull the luggage out themselves. Nice. A few weeks later, it was the night before our international flight home. We are nine hours ahead in London at our hotel, in bed, getting ready to sleep. We receive an E-MAIL (not text or call) from this company, office receptionist, that they are unable to pick us up the following day. We are literally overseas the night before our morning departure without a lot of time to find another service. The office clerk who emailed wanted to know if we wanted a refund or to leave a credit with Semperfi for future use?! They also indicated that they had "tried to find a driver" but were unsuccessful. If anyone has been stuck overseas in a different time zone, hours before their flight back home without a service to pick them up, they will understand the complete frustration and unprofessional service by this organization. At a very minimum Semper Fi, should've contracted with Uber to send us home from the airport. Stay away from this company, for us they were unprofessional, unreliable and did not deliver. Oh, one final concern is that the driver bad mouthed our other transportation service and gloated how great they were. Truthfully, and in the future, we would rather use Uber Black, or another personal chauffeur service. That night, when we thought we were stranded in London, we contacted our former transportation, chauffeur service, and without hesitation, they agreed to pick us up the following morning, thank goodness!

Amazing service, Leah goes above and beyond. I wll definitely go with Limo ride again. Thanks for…read morethe great experience Leah.

From the owner: Limousines, serving Vancouver Island areas including Nanaimo, Parksville, Qualicum, Cowichan Valley…read moreand the Comox Valley. Weddings, prom, wine tours, birthdays, bachelorette, corporate events, nights out on the town! Let us get you all there at once, in safety and style. 12 passenger SUV Excursion Tuxedo, and an 8 passenger Lincoln limo, lady chauffeured.

Amazing service from Vancouver to Whistler. Our driver John was so friendly and prompt. He showed…read moreus multiple cool spots along the drive and gave us some amazing recommendations for both Whistler and Vancouver 10/10 recommend!

I booked my airport ride to a downtown hotel few days ago, with one stop on the way. The driver…read more(Rick) was on time, professional and friendly. I enjoyed the ride. The vehicle was clean and comfortable. The owner was extremely responsive which was important to me, as my booking was last minute. The driver was wearing mask the whole time and there was a plexiglass between driver and passenger. Will use them again in the future. I will recommend them to anyone looking for car service.

Stay away!!!! Came off very creepy and untrustworthy. Was…read morelooking for limo to take my wife and her friends around for a wine tasting tour. I had originally placed my card down to hold the spot before he demanded cash payment upon his arrival to pick them up. When I told him I wasn't moving forward with him he then charged me $385 and said it was cancelation for him turning down other opportunities. It was 2 weeks before we even needed the limo and the day after I originally had a conversation with him. Got the feeling that he would have taken the girls to first location and then left them there since he already had the money. Came off very pushy as well. I'll be making a call to CRA to make sure they know about all his cash dealings. Hope this helps someone else avoid a horrible experience as I have gone through with him.

The confirmation of booking was not sent.No invoice sent after we provided the credit card data. I…read moreasked then to send confirmation, it was not done. He just requested that cash will be paid to driver.it is 560 dollars, I was not comfortable to carry and pay cash.Then I asked to cancel the reservation,it happened within less than 24 hrs after our initial conversation. Then Sami said that no cancelation, no confirmation,shut up the phone, no answering anymore. He charged half price immediately. He never said, never referred to cancelation fees when we talked over the phone. Now he declines to talk. Big spam, do not provide them any information,as they communicate over phone, and no written communication.