I had an appt yesterday to have my windshield replaced. Guy shows up & I go back inside my house…read more 10 mins later he calls me & says, I need you to come out here i need to show you something. Well this can't be good & it wasn't! The windshield they put on the truck has a deep scratch in it. So, I say to the guy, don't they check/inspect all the windshields be fore putting them in the truck? He didn't know what to say. You want to talk about being livid about this, well, it totally screwed me up & my day! Now I have to call the insurance co & like a new claim bc I'll be using a different glass service! I would NEVER use Safelite again!! Thanks a lot for wasting my time & causing me stress & aggravation bc of your negligence!

They do not stand behind their lifetime warranty! I got my windshield replaced by them in 2021 and…read morerecently my windshield cracked. There is a barely even noticeable spot where an aquarium sized pebble, at most, hit it and they're saying that is what caused it to crack. If the glass was well made, something like that wouldn't have happened. Poor quality materials and not backing their warranty, they have lost my business and I will continue to warn others of their poor business standards.

DO NOT USE THIS COMPANY! Their conduct has been atrocious! They caused significant damage to my…read morevehicle during a simple windshield replacement by ripping a chunk out of my leather dashboard, leaving multiple deep gouges from removing the windshield. They also installed the incorrect windshield and flashing for my windshield, it looked so bad. The flashing was all wavy and coming out at the corners, it was bad. I called to complain about it and thankfully they did replace the incorrect windshield. Upon coming to redo the incorrect windshield. Their tech at that time, also chipped both sides of my exterior paint by using a tool to adjust the rubber flashing around the windshield. I watched the employee damage my paint and I said to him at that time, do you see you just chipped my paint? He said ugh yea, call the shop manager and report it. And he left. Imagine having an attitude after damaging someone's car. I didn't ask for any of this, just a windshield replacement. The company acknowledged the damages and asked me to send in 4 estimates to repair it. They didn't respond until I sent a legal action email, then I got a response for a tiny fraction of the cost to repair the damages and strong agreement for me to sign to keep this hush and forfeit my rights for anything! I could not agree to the fraction of the repair costs and offered a fair middle ground. At least a counteroffer to resolve this quickly and amicably. They've since seized all communications with me, forcing me to pursue legal action. This has turned into an absolute nightmare. Please use a different company they must delete their reviews because I thought it was a decent company based off the reviews but that is far from the truth. Save yourself the headache and damage to your vehicle and choose another company!

From the owner: Auto Glass Now offers fast, friendly, and convenient auto glass services across the country with…read morehundreds of locations throughout the United States. Our local team of experts can help provide trusted auto glass repairs, car window and windshield replacements, and ADAS calibrations. As a part of the Driven Brands family of automotive aftermarket companies, Auto Glass Now delivers national scale and efficiency, alongside its premier service quality. Call or visit us today to get back on the road!

An act of vandalism left our side car window broken on a record-breaking cold week. After dealing…read morewith a lot of negative people that made me feel like I was inconveniencing them, the two ladies I spoke with at Scott Albin Glass were pleasant and took the time to explain how the glass replacement process worked and how the insurance company will handle this. They never made me feel dumb or like I was wasting their time. Not to mention that they got back to me within five minutes with a quote - which came in $100 cheaper than the more popular, national company. AND they did not charge to come out and fix my vehicle at my house because we were within their service area. They called me first thing the morning they came out to tell me they were on their way, and my mom - who was here to give them the keys - said they handled everything themselves and were kind. Not only did they fix my window, they vacuumed out the glass inside the car! All of this was on one of the coldest days of the year. I will ALWAYS use them for my glass needs - both auto and residential. They act like they want your business and they followed through on everything they promised. THIS is the benefit of choosing a small business.I will recommend them to everyone.

From the owner: Scott Albin Glass Inc provides commercial and residential glass work, including custom showers,…read moreauto glass repair, glass door / storefront repair, and much more to the Berks County and surrounding areas.

Five stars for ProGlass on Okey St. Reading. They came, took the 2 windows back to shop, repaired…read moreand were back in 2 1/2 hours and installed. Very reasonable prices. Thanks Proglass. Cynthia Andrews Reading, PA

From the owner: Our glass business specializes in providing high-quality glass products and services, from custom…read moreinstallations to repairs and replacements. We take pride in delivering craftsmanship, durability, and style to every project. Our customers are at the heart of what we do—their trust, satisfaction, and feedback drive us to continually improve and provide solutions tailored to their needs. Without our customers, our business wouldn’t exist, which is why we value every relationship and strive to exceed expectations.

Miss Becky had one job. And the lady could've given a crap less because she was on vaca the next…read moreday. On Tuesday I scheduled an appt for a windshield replacement. CONFIRMED MY APPOINTMENT Wednesday. Thursday the day of the appointment my appt is no where to be found and the glass wasn't even ORDERED. Now I have to wait for the manager to wake up smell the coffee and come to work to tell me another date. I will never return to this place again.

The windows are still awful. I wish Don would reply to my review and make it right. That would make…read moremy impression of B&G glass much better.