Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

My husband and I went in and were sold a Toyota Corolla Sport by Tanner. Tanner treated us like…read morefamily, and was extremely honest about his opinion on every vehicle we were interested in. He was also very patient with me and my ADHD self. I will continue to buy from Tanner regularly regardless of where he works at. He's a good and honest salesman, which is rare, but he's also a good and honest person. Which is even more rare. Thank you so much to the Toyota team for helping us out today. It is greatly appreciated.

Great experience! Very helpful with every aspect of the purchase and detailed with all the bells…read moreand whistle!

Peltier Ford sold my family a Certified Blue Advantage package with our new car for an extra…read more~$2,200. With the package guaranteed us that the dealership did a 139 point inspection on the vehicle. Just on the drive home, we found multiple issues wrong with the car. We live out of town, so we took the car to our local dealership. $1,300 later, the other dealership repaired multiple items that were supposedly on the 139 point inspection checklist. I highly doubt any 139 point inspection was ever actually done by Peltier. I've emailed and called Peltier 10+ times asking for a copy of the 139 point inspection report that we PAID ~$2,200 for only to receive no response. On top of scamming us out of ~$2,200 by selling us an inspection that was never done, Peltier ran my credit without permission when I expressly told them not to. They ran my credit not once but FOUR times. We specifically told them we came to the dealership with financing already in hand and did not need or want them to run my credit. Dusty Brooks, our sales rep, told me that Peltier just needed my information to "close the deal" - whatever that means. So, I gave him my information but expressly refused to sign the bottom portion of the document requesting for authorization to pull my credit. I told him multiple times I was only giving my information but did not authorize a credit pull and was not and would not sign the authorization. I get home and see that Peltier did in fact pull my credit when I expressly said not to. Worst dealership experience ever. Do not come here unless you want to be lied to and scammed. I will be opening a report with corporate and with whichever governmental agencies I need to report Peltier's behavior.p

Hey there, I wanted to let you know that I recently bought a Chevy Impala from Premier with Diego…read moreas my salesman. Diego was a joy to work with, very honest, and professional. Premier ensures that the cars they sell match their advertisements and they have great communication. I also used Tommy as a transporter and he was also very good.

From the owner: Welcome! We realize that you have lots of choices when…read moreleasing or buying an automobile and our desire is to ensure you have the best car buying experience. We consider customer satisfaction to be our highest priority. Throughout each of our departments, the emphasis is always on putting our customers' needs first. We pride ourselves on listening to the needs of our customers. Everything we do is designed to make your car buying or leasing experience as easy and enjoyable as possible. Competitive pricing, knowledgeable staff and superior customer service all add up to create a simple and painless way to purchase a world class automobile at a great price. Please call or visit us to see for yourself how different your total automotive experience can be! We do not have any unsatisfied customers!

5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

Please believe me when I say this dealership is full of the absolute worst, uncaring,…read moreunprofessional, and absolute scandalous humans I have ever encountered....and that is putting it mildly. My 85-1/2 year old father was scammed out of his life savings. He is a Korean Conflict Air Force Veteran on a VERY small fixed income. This dealership completely took advantage of an elderly man who is now left with NO SAVINGS. While $17,000 may not sound like much to some, this was my father's nest egg. Although he lives in a senior citizen's apartment complex in Hughes Springs, the dealership sent a driver to pick him up to look at a car. When I discovered he was looking at a car, I contacted the salesman, Braylen, and explained his limited funds, his physical and mental condition, and was promised he would not do anything without contacting me. Braylen stated he would bring my father home after looking at the car. Instead, he sold him a $38,000 car, taking his $17,000 down payment with a loan for 84 months at $385.00 per month. I cannot believe he even qualified for a loan....and for 84 months????? When Dad explained he only had $16,000 for the down payment, they convinced him to add another $1000 by using his credit card. As if his entire savings wasn't enough money!!!! Since I never heard from the salesman, I thought my father was returned home. Instead, they sent my father home (45 miles away) in the dark by himself. I told Braylen that my father hadn't driven in 2-1/2 years as he has tremors and uses a walker/cane, yet he was allowed to take the car and leave. My dad immediately had buyer's remorse the next day and returned the car. The dealership refused to take the car nor would they return his money. He went again on Monday and was told the same thing. Once I got involved,they finally accepted the car and returned $ 5,000 which was explained as the cost of the extended warranty he was sold! I honestly thought you had 3 days to return a car, but apparently not in TEXAS. I can't believe anyone would take advantage of an elderly man who walks with a cane, has tremors, and clearly has decreased mental capacity. Although I have Power of Attorney, I could not negate the transaction. I have called many agencies but to no avail. PLEASE DO NOT PURCHASE FROM THESE CROOKS!!! I WOULD HATE FOR ANYONE TO EXPERIENCE THE POOR TREATMENT WE RECEIVED!!! PLEASE FEEL FREE TO CONTACT ME.....I WILL GLADLY GIVE MORE DETAILS IF NEEDED! I am a retired educator, a school board trustee, and my father and I are both active members of 1st Baptist Church of Hughes Springs. We are good people and are heartbroken that people from this dealership took advantage of our trusting nature.

They do not work with you during illnesses if they try to sell a red Toyota Camry 2009 run the…read moremoter is going out the second time have to put oil in every two weeks and while in the shop getting the motor in it was ramsack everything was went through

I only gave 1 star because I can't do zero stars. Since the GM won't acknowledge or correct his…read moremanager Jessica I will let it be known, AFTER HER BEING CORRECTED MULTIPLE TIMES SHE STILL CALLS MY TRANSGENDER HUSBAND BY THE WRONG PRONOUNS, making an uncomfortable situation even worse!! The blatant disregard and disrespect is horrible and I will NEVER recommend y'all to anyone. Something needs to be done about her and how she treats her customers. This isn't the first incident with her and we are trying to not have to notify our lawyer but this is out of hand!

We were traveling and started having engine problems. Terrance repsonded immediately. He…read morediagnoised and fixed our problem within an hour. We are back on the road and the vehicle is running great. Big thanks to Terrance!

Sent my vehicle here twice to Terrance Pryor my vehicle broke down and ran hot after driving it 30…read moreminutes on my way out of town with my grandkids. I contacted Mr Pryor he responded saying I replaced the part and let it run 30 mins on my lot I asked if I could bring it bk ASAP to be looked at and fixed he started yelling and wining saying he wasn't gonna fix it or look at it again. His secretary (wife) stated one price he went up $20 on it and also if he order parts for your vehicle he adds $20 to the part as well for himself on top of what you're already paying. Very unprofessional his office is NOT clean and we have COVID going on rt now but he has office staff. Needless to say I will be taking him to small claims court I had to get my car towed home and was out of more money. If you wanna run your pockets dry and ha e uncertain work done he's your guy! Kountry Boys Automotive

They are very nice people and they do care about their customers they let you choose the vehicle in…read moreyour own choice free to check it out for anything damaged missing parts flat tires damaged tires or etc I love this place

Let's start by saying my wife has made three payments this car has caused more problems than any of…read moreother vehicle. What kind of car lot sales a woman a car with 3 bad tires no spare and a broken jack in the trunk that fills with waterluckly I found the drain these tires have lived way past there date. You see these tires were past worn they had wires hanging out you see, your missing the point wife daughter and my grand baby would be in the car what that has three bad tires on it one back driver two on passenger side I had to pay 80 for a tow and 40 dollars for a tire shouldn't I get my money back that I spent? They sold my wife a car that is a piece of shit and unsafe two flats in one day?? And the safety of my family has been put in jeopardy. So I ask the staff carrie and the mana

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.