Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

Had a very bad experience with this company. They sold me vinyl plank flooring and had one of their…read moresubcontractors install it. It was improperly installed on an uneven surface, voiding the product warranty. I was not charged for the installation but was left with broken vinyl planks after only two years. After contacting the company a few weeks ago, their resolution was to charge me $725 to fix their mistake.

There is nothing like dealing with local business! Great experience working with all as we…read moreselected our flooring for our house and completed a long-overdue project. We were able to take home many samples to make sure we were making the right choice. The ordering, scheduling and installation were all top-notch. We love our new luxury vinyl plank and carpeting throughout our house. Thanks for that high-level, friendly service!

Good but. Had vinyl plank installed in 3 rooms, I'm extremely happy with the product and the…read moreworkmanship. However, I have an area that needs repair (my own fault) and asked if anything could be done. Was told they'd get back to me when they figured out if they could help. That was a good 4 weeks ago and I haven't heard a word despite calling them.

We recently had vinyl plank installed throughout the entire main floor in our house. The crew at…read moreSchnorenberg's did a fantastic job and were a pleasure to work with. I'm looking forward to doing business in the future and will not hesitate to recommend them to my friends! Great work, thank you!

They stuck us with a full roll of rubber padding. The contract did say no returns on special order…read morepadding but they did the measuring. There was plenty of extra padding and carpet left over besides the full roll of padding still wrapped in plastic. Taylor Made management said we could sell it on Marketplace! As if we want to deal with that! They're the carpet store, they should be able to resell it much easier than us. How could an experienced carpet estimator be so far off? The installers did a great job though.

I highly recommend Taylor Floors. The show room has a huge selection to choose from. I just had…read morethem install a vinyl plank floor. The installers Steve and Brad did a fantastic job. From Tom to Tonya in the showroom were so helpful and the service was great. I have been going to Taylor for years and no complaints. I highly recommend Taylor floors, no pressure sales and they go the extra mile. Thank you

I'd highly recommend Wittenberg for all your flooring needs. Reasonably priced, professional…read moreservice, great customer care and a beautiful finished product. We are happy to not just support local but receive great service and carpeting. we will definitely use them again.

Absolutely the worst customer service I have had in years. I also have not left a review on any…read morebusiness in over 5 years. The do not return calls or emails. Make an appointment? Whats the point? Leave work to meet them at appointment time? Don't bother it doesn't matter.

Best Carpet was hired to construct our bathroom renovation. It was completed with quality…read moreworkmanship and professional recommendations at an affordable price...and ON TIME !!! From design to completion, their excellent communication with us kept us up to date and made the entire process stress free!! A HUGE "Thank You" goes to the Owner Sam and his entire team of craftsman! HIRE WITH CONFIDENCE !! A+++

Scratched trim: I've used Best Carpet a few times over the…read moreyears, and overall I'm happy with the price and the quality. I recently used them to install new carpet in several rooms of my house. The quality and price were again satisfactory, but the crew did a number on my baseboard trim. I had it looking perfect with any scuffs removed and painting done (I did this prior to install so I wouldn't get anything on the new carpet). Upon completion I saw it was scuffed, dinged, and scratched up. Using the email on their website, I sent them an email with my concerns as well as photos. I included the job information and my contact information. The next day the email bounced back as undeliverable. I called them and again expressed my concerns. They stated the email address on their website was outdated and gave me the new one. I was told to email them again including the photos. I again emailed them, but two weeks later have yet to hear back. I guess the check cleared so they no longer care? I had to spend several hours with magic eraser and paint trying to undo the mess they made. The actual scratches into the wood of course can't be undone. See attached photos.

We've used Stu's Flooring twice in the past five years, and they've been great both times. We first…read morereplaced some flooring with carpeting, and the second time, we got luxury vinyl plank flooring in every other room of our condo. Stu's did an excellent job both times. They worked with us to find the right flooring for our needs (and we took some time to find the right options.) And they worked with our condo rules, which was important. We had complete trust they'd do things right--and they did. After our first experience, we didn't hesitate to go to Stu's a second time, and if we need flooring in the future, we'll be back.

Think twice before you purchase from Costco's kiosks!!!! This is flooring purchased through Costco…read moreand installed by Stu's Flooring in Greenfield. The flooring was installed in August of 2020 as the owners prepared the home for sale. I purchased on July 1, 2021. Neither will stand behind the product or installation. Stu's said the 30 year warranty lifetime installation doesn't transfer. Costco refuses to speak with me because I'm not on the original order. Funny I have warranties on the furnace, windows and composite deck but neither of these businesses will stand behind this shotty work. Beware!!!

We recently purchased a home and had Strait Edge Flooring redo all of our hardwood floors. They did…read morea fantastic job and I highly recommend them. When we were looking to get the floors done we received a few quotes for the work. Blake came out to give us an estimate and was very thorough. He noticed a few items we would need to repair/address that the other companies did not look for. Strait Edge's pricing is the perfect balance between quality and value. We had some repairs which required that were move intensive than we originally anticipated. Blake and his team took care of us and you cannot tell the repair was needed. Despite the repairs being more involved than originally anticipated the work was still completed on time. With the additional repairs the pricing needed to be adjusted to account for the extra work. He was upfront about the additional costs, they were very fair, and ended up being lower than I had anticipated. I will absolutely be reaching out to Blake and his team when we need additional flooring work done.

I received an estimate for removal of all our carpet and installation of LVT flooring. I thought it…read morewas a bit more than I could afford. I eventually removed all the carpeting and tack strips myself and disposed of it. I bought the new flooring from Floor and Decor and delivered it to our home. I did negotiate a price that was acceptable and scheduled the installation. The day for the install came but no workers showed up. I called mid day to find out what was going on and was told the worker had a family emergency and was gone for the day. He would be back tomorrow and start my job. (Why didn't I get a call to tell me he wasn't coming?) The second day came and he was late arriving, then had to leave to take a tool to another job. At the end of the day he had to leave early for an appointment. Day three came and he showed up at 6:20am to start working without telling us he would be here that early. They started work and made so much noise that I received complaints from my neighbors (I live in a multi family condo building). That day he stayed here until 8:00pm to get the job done because the next day the boss had him scheduled for another job. Our job wasn't finished yet. The worker told me to call the boss and get the completion scheduled. I called, I texted, I tried e mail and got no response for days. When I finally reached him, a discussion was had about the job and how "Happy" I was. I told him about some defects and he argued with me that was my fault for buying the products from Floor and Decor. He wanted to argue about everything and was very rude on the phone. Eventually the workers came back to finish the job but that was three weeks later and it took them another 2-1/2 days to finish. I spoke to the workers about the boss' attitude and I won't post what they had to say about him, so you can figure out it wasn't a compliment. I will not recommend doing business with Straight Edge Flooring. We do have problems with the installation in the fact that they didn't follow the manufacturer instructions and a couple areas were damaged by their tools. But according to the Boss, that is my problem for buying items from Floor and Decor. The problem is they installed the flooring without the necessary expansion gap at the ends, Were not careful with their tools and gouged and scratched the flooring, and the boss is less than a nice guy to deal with. In my opinion, this is another business that won't be in business very long.