The Tile Shop provided a referral to us for shower work. The "contractor" they referred, Tom, has…read morenow cost us thousands in repairs and re-work. He patchily grouted the shower and never caulked, water is behind and under the tile now. He never even sealed! He then tiled the floors to match, and never fully grouted leaving holes. He also failed to take out the old floor, elevating the new floor significantly causing a trip hazard at each of the thresholds. He had to cut down our very expensive six panel oak doors so they would fit on the new floors, but he cut them so poorly. They are now jagged and stripping at the bottom. We have a new contractor coming in to do the work again, but it's going to cost us thousands and thousands more because now he has to demo and we have to buy new doors. We paid him in full, (stupid, I know) and then he stopped responding to our calls and texts, because my husband called him "unprofessional" for being non-responsive and not doing the work properly. I could cry. Beware of Tile Shop referrals.

i went to the Tile Shop with my contractor to purchase tile and miscellaneous items for…read moreconstruction. The contractor took forever to complete the project and when I went to return some items they would not refund my money because the items were purchased more than 60 days prior. in addition, they would not take back an open box of tile with about 40 tiles in it. I had no problem returning individual tiles at TWO "Big Box" stores. I'm not sure why I paid more for the tile but got less service. in the future, I will save money and get better service by using a big box store. Super disappointing.

We had Terry remodel our 1940s bathroom - electrical, plumbing, tile, tub, painting, toilet, sink,…read morelighting, cabinet, exhaust fan, grab bars, counter, plaster repair - the works! It's now been about 4 months since he finished the work and each day I look at our new bathroom and think "wow!' He did a great job! He was patient and always responsive to any questions or issues, and cleaned up each day. Great workmanship too. He started out by measuring and answering any questions we had, offering ideas here and there but letting us make our own decisions. Unlike some other contractors, he did not give fancy 3D architectural renderings, nor did he accompany us to each supplier to pick out products. Here's what his process was, which was perfect for us. We received a proposal contract which listed each item or task, along with a cost allowance for each item. If we chose something more expensive than its allowance, the final price would reflect the increase. If what we chose cost less than the allowance, the final cost would go down by that much. So we had a bottom line price from the start and would have the final decision on expenses. He then also gave us a list of his suggested suppliers from which to pick out all of the products. We worked with those suppliers to make selections at their respective showrooms (they work with TLC regularly), and they forwarded our selections to Terry. A few selections we made were from suppliers not on his list, which was fine, but the places he suggested were where most of the items came from. When all selections were made, he provided us with a revised proposal contract reflecting our selections and revised costs. Then he - not us - did the ordering from each vendor to insure that all of the parts and pieces fit together and would work, plus that way his contractor discount was applied. His final contract to us was transparent and showed all prices. No additional markups, no change order fees, no nonsense. If someone wants computer-generated architectural renderings, having him present at each supplier meeting, one central showroom where every needed product and samples are all in one place, then this type of contractor isn't likely for you. If however, you want a remodeling contractor that not only provides the quote but also does the actual work himself, with reliable suppliers that work with him, with a fair price and a minimal amount of stress (if that's possible lol), then TLC's a good choice. Would we recommend TLC Contracting? If you haven't it already guessed: the answer is absolutely!

Nate is always super communicative, shows upwith lots of integrity, and very helpful!!read more

Let me start where I usually end: service! I heard about Grout Doctor on a local community site and…read moredecided to get a quote. A day later, I saw their van a few blocks away and gave them a call. An hour later they were at my house to give me a quote. But what a quote! It came with a 30 minute consult and a amazing set of options I didn't know existed. The contract was drawn up right then. I signed and we scheduled repairs. The night before our appointed time, Derrick called to confirm. Workers were at my door at 8:00 AM as promised. The crew did a great job of cleaning, staining, and sealing my dark gray slate floor. It has never looked better. Friends come in and remark how beautiful the floor is, but cannot pinpoint why.

We had been seeing coupons for The Grout Doctor in our ValPak mailers so decided to give him a try…read more Our tiled shower is over 30 years old and while I do scrub it the grout had never been cleaned well and was missing small parts here and there. We called and made an appointment for an estimate and decided to go ahead. The contractor was available in about 2-1/2 weeks from the time of the estimate and arrived just a few minutes late. He was very pleasant and worked diligently all morning and part of the afternoon. Starting time was about 9:00 a.m. and he finished around 2:30 p.m. The shower looks fantastic, like almost a brand new one! He did a GREAT job and cleaned up after himself extremely well. We were so very pleased!

Nick does sloppy work bad communication doesn't keep appointments…read more doesn't show when he says he will

From the owner: Our company specializes in the installation of all natural stonework including Marble, Limestone,…read moreSlate, Granite, Ceramic, Porcelain and Quarry Tile as well.

Adam is the best! We had just moved to Port and had a plumbing issue at our kitchen sink. He came…read morethe same day to fix it. Very kind and knowledgeable.

Thank you, Adam for saving the day!! My husband and I had the unfortunate task of finding someone…read moreto re-do our primary bathroom after the first contractor failed twice to do it correctly. I found Adam after an exhaustive search online and he did NOT disappoint. He is professional, competent, and highly skilled in his craft. I can't recommend him enough !

Edited to point out the comment below from a store employee. See the tone?! I don't even think you…read moreneed to read my review now... I wish I didn't HAVE to give 1 star. These guys are INCREDIBLY rude. I kind of felt like maybe they treated me differently because I'm a woman i.e. talking down to me, trying to tell me I need to order quite a bit more carpet than my engineer husband and contractor measured, I could go on but it isn't worth my time. DON'T EVEN BOTHER WITH THIS PLACE!!! Oh. And the same exact carpet I was quoted at Carpets And Vinyl of Waukesha at $430 was over $800 here!

Generally a good guy and good place, but in Fall 2012, we got a split roll of carpet in our living…read moreroom and have a very noticeable seam in our carpeting. We are unhappy with the carpet, but are kinda stuck with it, so we try to hide the seam by covering it with furniture. We spoke with the owner and he treated us like Judge Smales treated Spaulding, "You'll get nothing and like it!". We won't be doing any more business with him and we have discussed it with several neighbors who are planning to purchase new carpet soon. I won't bad mouth the owner, but I can't say that he handled our situation well. He needed to offer something and he didn't. And it wasn't practical to take the whole carpet out and get a new one, so we are living with it.

We are doing some remodeling in the kitchen and bathrooms. This place has so much to choose from…read more So many patterns and styles that you cannot find anywhere else. They even have tile that can be custom made/colored. Super helpful and knowledgable staff too.

Ask for Margaret!!!! She was amazing! I was struggling to pick tile, needing to choose a certain…read morebrand tile because of the situation we were in. She was so fun to work with, very knowledgeable and made me feel like she was personally invested in selecting the tile. The showroom is amazing! Great location! I am glad this business was recommended to us!

Bloedow's always does a great job for us. We use them for our flooring customers . Great selection!…read moreGreat work! On time service! Keep up the great work! Thanks, Mike- Shimek Home Improvement

From the owner: At My New Floors Inc., formerly known as Carpets and Vinyl of Waukesha, our goal is to consistently…read moresatisfy our clients by always providing impressive flooring products and services that bring value for money spent, while delivering the services within the client's budget and timeline.