Had Tom J come to our home today with samples and pricing. Was very professional, answered all our…read morequestions and concerns. Great member of the Empire team

Horrible company! My mother gas new carpet pur in here living/dining room. Appointment was…read morescheduled for a Friday between 8 am to 6 pm my mom called and they had to reschedule for the next day. She had moved all her things out of there on Thursday houser was a mess for 2 day was unable to get yo her stove to cook anything. They came the next day at 11 took them 3 hours. She called the sales man Greg he never even called her back. Wouldn't recommend this company.

These people couldn't make it any simpler. Initially I was going to go through empire but they were…read morealways booked, and I wanted to explore options. This place popped up as a recommendation. Matt came to my house and showed me samples and educated me thoroughly on every option. I had never had any floor installations done before so I was pretty clueless. Matt made it easy for me. Never felt pressured into anything and him and his team were so friendly and helpful! Whole process went smoothly. They installed it while I was at work, came home to see it and I love it! They did an awesome job. I would recommend this company!!

Nicest family owned business you'll ever used, BUT they make you sign off on the work before the…read moreworkers have even left your house. I didn't want to make everyone wait and I didn't want to criticize the workers in from of them, so I didn't walk around and check every inch of the carpet. Within a week there was a loop exposed on one of the seams where the carpet edges meet. The owner came back and cut it off. Very nice for him to do a home visit, but I could've cut it off all by myself (and risked it fraying further without any help). I thought he'd do something more permanent and professional. A few months later there was another large loop coming up on a different seam and he said he'd come over and GLUE it. I figured I could do that too so didn't make him come. At any rate, it's still unglued and raveling off and I am frustrated with their work. The edges are uneven around the fireplace and it's just plain shoddy workmanship.

After I had my old wall-to-wall carpeting removed, I discovered stained and damaged hardwood. I…read moreinitially contacted another company that specialized in refinishing hardwood floors, but found them to be poor communicators. Deciding to move on, I got in touch with SNR First Rate Floors. Unlike the first company, I found Adam, of SNR, to be very responsive to my calls. He answered all of my questions to my satisfaction. We scheduled the work to be done in mid-August. The job took three days, due to the flooring requiring repairs. Adam and the crew of flooring specialists were very professional and friendly. I was pleased with the interaction I had with all of them.  The job was completed to my satisfaction. I am very happy with my flooring. All in all, a good experience. I think SNR does quality work, at a fair price. I certainly recommend them.

From the owner: SNR First Rate Floors provides 99.9% dust-free wood floor refinishing to the Southeastern Wisconsin…read morearea.

I can't say enough good things about Mike and his crew at Contemporary Carpets! We needed two…read morerooms of carpet restretched and a track and carpet strip replaced between some wood flooring and some carpet. Mike's estimate for the carpet stretching was 25% less than the other quotes I got, and his estimate for the carpet strip was 45% less than the other estimates. Scheduling was easy and Mike and his team arrived on time. Mike called the night before to confirm the appointment, which I also appreciated. The job took about 1-1/2 hours (efficient!) and they cleaned up after themselves (another plus!). They did an amazing job! My husband wasn't convinced that we needed the work done, but now he's been raving about how great it looks! Another score - my husband had to admit I was right! Thanks, Mike! You've made a loyal customer!

So glad I found this business. They have very helpful staff that will take as much time as you need…read moreto select the correct product for the project. Pleasant people that answer the phone when you call and enjoy what they do. This is a lost art today. Owner installs on time and the end result is first rate. If you need flooring products do yourself a big favor and stop at this store. Very senior friendly. I would highly recommend to any one.

We have brand new vinyl plank floors on our main floor. We decided to do the whole main floor level…read morethe same floor type. We received a few quotes and decided to hire Bruce and his team. Our installer, Alex did a super job over the course of 3 days. He was very good at his craftsmanship. The floors turned out very nice. I recommend and will repurchase again.

Great experience. Got a good deal on some carpet and they were out to install it in just a few…read moredays. Bruce was fantastic to work with, and the installers were polite and professional.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

Terrible I would never use them again. We ordered two floors, one for our bathroom and one for our…read morekitchen. The bathroom floor was put in so poorly. They had to redo it new flooring. The kitchen floor, the board separate and they blame it on our kitchen chairs, which have wheels we were never told at anytime we couldn't have wheels on our chairs. They will not do anything to fix it either blaming it on the chairs so now I have a kitchen floor with boards that separate and kitchen chairs with no wheels.

Overall the floor looks pretty ok. I struggled with their communication and odd pricing. Our…read moreproject date got pushed back a few days which ultimately pushed back our ability to move in. I ended up overpaying since I had my partner there the day of and our deposit didn't roll over but we got a discount for it being our first home? If I could go back I would have gone with the competitor but the floor looks ok now. We ended up going with a water-based oil which made the floors look nice. A small main floor was a 2-day project even though the morning of I was told it would be a 1 day project. The people of SNR were nice but the professionalism made the process unideal start to finish.

Adam and his team made real magic in our home. They restored our inlaid hardwood floors to their…read moreoriginal glory and put in an entire upstairs of red oak. Adam is a real pro and loves his art. Plus, he's a great guy as well. We trust him with our home and so should anyone looking to turn old floors into new or simply upgrade existing spaces. He really cares about his work and it shows.