ABSOLUTELY DO NOT COME HERE…read more I almost never leave negative reviews. I am not a complainer, or someone who likes to make a fuss. So, the fact that this experience was *this bad* should tell you something. We checked the website and decided to do the unlimited jump and laser tag package for our 3 kids. When we arrived the place was absolutely dead, which should have been our first warning sign that this was not worth the money. The prices on the website were also inaccurate, and they told us they "needed to update it." We asked for 2 hours of time, only to find that the arcade and games were shut off, there was nobody here to play laser tag with, and that the skating and the nicer inflatable jumping section aren't included either. Additionally, the facilities were old, dilapidated, and run down. Something even dripped on my leg from the ceiling. We went to ask to have our time brought back from 2 hours to 1, and we were told that they didn't do any kind of reduction in time, even though we'd only been at the place for 30 minutes. When I mentioned that it was ridiculous that the attractions and games were turned off and that nobody was here to play laser tag with us, I was met with the reply of "well when you walked in you could have seen the games were off." The games are on the far side of the building, far away from the counter, and it's not a customer's job to investigate to make sure that a place is up and running before handing over money. I walked away and began this review, only to have an employee find me to come back to the front. The woman behind the counter called her general manager, and then allowed me to speak with her. When I got on the phone, I was very calm, and explained the situation. She began to talk very fast and shouted over me that they don't do refunds and that we don't pay for the games in our admission. I explained to her that having everything turned off and nobody to play laser tag with was still not what we paid for. She started to get even more agitated, and then offered to refund the "like 3 dollars" for laser tag, and then threatened to call the police. I have no idea why. I just laughed and dropped the phone back on the counter and walked away, as she continued to yell. As I type this, it appears that two employees are hiding under a table in an abandoned dining area, and everyone working here appears to know they work in a dump. This was, by far, the worst waste of money we've spent in years, and the only positive thing to come from this experience was the ability to write this review to warn others not to come here. Edit: Their "response" to this review is posted in the pictures as well.

Our party started at 7:00 PM, and when we arrived, the tables were incredibly dirty. We arrived 15…read moreminutes early, fully understanding that other parties were taking place, so we waited. However, by 7:15 PM, the tables still hadn't been cleaned. We spoke to our "host," who responded with an attitude and claimed it wasn't her fault. We even offered to help, but that didn't seem to make a difference. We then ordered pizzas, and we were told that they would take 30-45 minutes. By 9:00 PM, we still hadn't received them because our order had been forgotten. When we spoke to the people in charge, they were incredibly disrespectful. All of our guests commented that it looked like the staff member was ready to start a confrontation rather than resolve the issue. It was an extremely disappointing experience, WERE NEVER COMING BACK.

Staff was really nice and overall the place was good but don't go when there is a lot of…read morereservations.

This a great place for all ages. The event center is brand new, clean and inviting to all…read more Definitely a place that I would have a birthday party or special event. Staff is great and accommodating. Thumbs up for me.

My son is autistic and he LOVES playing here! It's always clean and the staff are kind. My son…read moreleaves here pooped. It's very affordable and safe.

Cleanliness 4 Price 4…read moreFood 4 (snacks) Ambience 5 (for children) Staff 5 Best spot in the RGV for your kids you have fun. It's an indoor playground where your children are safe and have plenty of room to explore and just be kids. It's cleaner than most public parks and you don't have to worry about the environment or uncertainties of weather conditions. The establishment has comfortable seating while you wait for your children to play. Of course you have restrooms close by if needed. The Staff is always friendly and very welcoming. Staff is constantly monitoring the playground to ensure that all children are safe and following rules. The Staff works hard to keep an eye out on the children in all parts of the playground. They certainly take their time to make you feel welcomed and invited. I highly recommend if you have children under the age of 10 to bring them here so they can have tons of fun. They do offer a snack bar with yummy treats such as freshly made popcorn, chips, a variety of candies, cotton candy, soft drinks, bottle water, Powerade, ice cream and even nachos. With so much more to enjoy.

Went for a 8th birthday party Great for the little ones ! The kiddie area is great for ages 3-9 !…read moreLots of shaded seat options, bring your own food and drinks ! BBQ Pits available too ! The big water slides were off when we went, but that space for the bigger kids has major potential for good times !

This place was advertised as a fun, vibrant water park, but it was the complete opposite. The…read moreentire area looked outdated and very run down. My son was even cut going down one of the water slides, which was extremely concerning. There were hornet nests inside the water play jungle gym area, holes in the flooring that weren't clearly visible where another child got hurt, visible rust throughout the water areas, and the water itself looked dirty and green. Overall, it did not feel safe or properly maintained, especially for children. The only positive was that our palapa was already reserved and the kids still managed to have fun, but unfortunately we will not be coming back.