Well, I had high hopes after seeing small changes but I now realize Emler is all talk. They slap a…read morebandaid on things and hope no one notices. My kids have gone here for two years. My oldest we have seen regress in swim since we moved here. He's been doing the same skills for two years! No changes or progression to more advanced skills. I also never get updates other than what I'm told at the end of class, which is literally the same thing each time. There's a high turn over for instructors here. If they actually show up to class they are late or unprepared. My "favorite" was the one who showed up late and laughed about the fact that she was late because she was hung over and slept in. Some of the employees are very unprofessional. They talk about customers within ear shot of other customers. It's incredibly inappropriate and immature. The facility itself is pretty disgusting. The bathrooms always have dead bugs on the floor and they reek of pee. The changing rooms have hair all over them and the drains don't drain well so you're often stuck standing in murky water. They have a new policy about makeups. If you cancel a class and try to make it up, they charge you $15. If THEY cancel your class, you can make it up but you're still charged $15! It's ridiculous the way you are nickel and dimmed. If you're looking for a place to babysit your kid at an expensive cost for 30 minutes, this is the place for you. If you are looking for somewhere that will actually teach your child to swim, I highly recommend going elsewhere

My daughter and son-in-law take their two young daughters, an 8 year old and 8 month old to swim…read moreclass here on Wednesday evenings. I was able to tag along to one of their classes recently. My daughter really likes the instructors that work with the girls and the time and attention given. They also appreciate interacting with the parents of the other students since the class is filled with youngsters requiring a parent in the water as well. I also like that they have a bunch of bright clean restrooms and I like that Emler is in such a nice location. I will say some members of the front desk staff could be more welcoming by taking a few seconds to look up from their computers to greet incoming students,parents and guests.

4 WEEKS OF HELL. DANGEROUS ZONE. WARNING Our experience with this club was a nightmare. Over four…read moreweeks, my son faced targeted harassment, constant stress, and bullying in the locker room. Despite fixing every mistake within a day, he was singled out while others with the same errors were ignored. The coaching is unqualified, communication is nonexistent, and the environment is toxic--especially for immigrant families. My son, who is faster than half the team, was told he "does not fit" in a cruel email during Easter. This is not a supportive club; it's a disgrace. I will be reporting this experience to USA Swimming to protect other families. Avoid this place at all costs.

Love this team! Amazing group of coaches and swimmers from the very beginning learn to swim program…read moreall the way up to elite professional level.

Echoing what some other reviewers have said. After a year of classes 1-2 days per week my 4 year…read moreold has not moved up to the next level and still cannot swim. They have a revolving door of instructors and he has never had the same one consistently more than 3 weeks in a row over the course of an entire year. So every time we get someone new they say the same thing "oh well I'm not comfortable moving him up until I see him do the moves consistently several weeks in a row." Can't happen when they change instructors all the time. They always either start late or end early, and with 4 kids in the class they get very little one on one with the instructor. It feels like a waste of time and they are just trying to take your money with no concern over developing each child. Just going through the motions.

I usually don't write reviews but don't send your kids to aquatots. They have cancelled classes 4…read moretimes on me in a short amount of time. Either staff didn't show or pool equipment was broken, which is all understandable. I asked them to stop our membership as we have 4 make up classes and summer is upon us. Their response is as follow: Good afternoon, I am so sorry about the late response on our part, unfortunately you guys do have to be enrolled for at least on day per week of swimming to be able to use those makeup lessons. So we have to continue paying to receive the service we already paid for and was canceled by them. I will take my losses and don't want any compensation, but want every family to be aware of how they treat their customers. Rest assured we won't be back to finish our current month.

Totally hesitant to start swim school during coronavirus and all... but my daughter really needed…read moreto learn how to swim! I came and I saw how this swim school operates and I was impressed. We enrolled right away. Classes are really small and the teachers give great personalized instruction to each kid. My girl, who was afraid to put her face in the water, went from hanging on the side of the pool to swimming 1/2 way across the width of the pool (without floaties or help!) within a matter of weeks. They do a temp check upon entering the school for kids and parents alike and have spaced out chairs for parent viewing. And they are constantly cleaning the space. We love coming here to swim!

I have been meaning to write a review for this gem of a place and have been really behind on…read moregetting my reviews in... This place is amazing! Location: 5/5. It is right off of 121 and is super convenient, no matter where you are coming from. Cleanliness: 5/5. A lot of pools and schools can sometimes feel cluttered. Every time I've been everything has been very organized. Its a swim school so obviously there will be water in common areas near the pool. I am so grateful that they have adult swimming classes. I do wish they had alternative time options, but just the fact they have this is a 5/5 for me. The staff and instructors are all very friendly. Everyone always seems to have a smile on their face which makes getting into a pool a little less anxious. I have never had any issues with customer service. I highly recommend this place if you're looking for swim lessons, regardless if it is for adults or kids! You will not be disappointed!

On May 17th, I requested a trial class for my 4 year daughter to see if she liked swimming lessons…read moreand her comfort levels. On May 19th, I received a response back at 8:11am, that the trial lesson was approved for 6:30pm that evening with Carson. We arrive at SafeSplash located in LA Fitness in Frisco only to be advised we were not on their list for the day for trials. The young lady called her supervisor who also seem to have no knowledge, then I was requested to present confirmation email. I presented them email received and it was acknowledged by the young lady to her manager over the call. Then we were escorted to an area where the trainer, Carson arrived. He was pleasant and patient with my daughter during their session. However the beginning process should have been a red flag. Especially when no one had information of our account or information or appointment scheduled. To make matters worse, On May 19th I was also charged for the month of May in the amount of $84.50 . We had not even begin classes yet. We were still trying to get through the trial class to see if it worked for us. I thought we do the trial period then advise if we wanted to move forward, not the case. On May 24th which would have been the first date of class at 7:00 p.m. We arrived to check in and was advised that the class will be beginning momentarily. I asked was the teacher Carson available. He was the instructor listed on the schedule as well as he was the instructor she had during her trial and seemed to be comfortable. We were advised, Carson was not available and that there was another instructor. This was a bit confusing and baffling because my thoughts were that we were in a private class so it was only going to be two students being that my child had never taken lessons before and this is what I requested. However, we were advised to have signed up for group -beginner 1 when the class begin. They advised us that they're only four kids per group. This was also incorrect. There were families there for trial and other from all swim levels in the pool for this same class. I noticed as time progressed these children were a lot more experienced than my child and other children. I also noticed they were requested jump in the pool and my daughter was afraid so they look at me and then just skipped over her and went to the other students, then we came to swimming and rings was tossed in the water and two of the other children jumped in to the water to retrieve it and then it was my daughter turn once again and she said no that she didn't know how and the teacher looked at me again and proceeded to the other students. So I walked up to the instructor and asked what level are these children in and he advised Beginner 2. I advised that our schedule was for Beginner 1 with Carson at 7:00pm we were instructed to come to him. He verified my daughter on a board he had before class begin, he advised that he was sorry this was the list of names he was given. My daughter was frighten because she was asked to do things she was not experienced in doing nor was the time taken to show her. My husband and I were very frustrated of this experience. I then went back to the young lady at the table and requested to confirm the class that she sent us to she advised it was Beginner 1. I then advised her the gentleman in the water training the students advised it to be Beginner 2 class. I advised her this is dangerous and unorganized for the children. You are mixing the classes and experience levels and skipping over students that scared due to not having patience. Then another student came and the lady advised her mother that her class didn't begin until 7:30pm. They walked off then came back and she then joined the class, now it's 5 students to 1 teacher and the instructor advised "no" that it was too many kids and lady at the desk however insist and now there were 5 student of all ages and experience levels in the class. At that time I advised my daughter to get out of the pool. I went back to the young lady at the desk and request to terminate effective immediately and request to speak with a supervisor immediately. She advise I had to write my name and contact information on a piece of note book paper that will be presented to their supervisor and I would be getting a call in the morning,. No call received today, May 25th, however I noticed that my bank account was once again charged and this time it was for $99. I immediately called in regards to this and was advised the $99 was charge for June 2022 tuition. I was a bit confused why was June charged when I spoke with them on yesterday and advised to cancel effective immediately when they had my daughter in the wrong class the entire session and she was scared with no resolution to provide by apologies. The even more baffling part is that I was offered only get a 50% refund and the account will be terminated effective immediately. I advised, absolutely not. STAY CLEAR OF THIS PLACE!

The manager Elizabeth is so sweet! We love Safesplash! Coach Adrian and Jhonny are so fun to learn…read morefrom!

Shannon works out of the garland, texas location. Hands down…read morethe best instructor in the WORLD is Shannon. She's passionate about what she does, she was able to break down swimming concepts into understandable terms that just clicked. Been going to these classes for over a few months, laboring through it and NO PROGRESS whatsoever. This got me really frustrated thinking about quitting. Until Shannon was subbing for an instructor and WOW!!! I made so much progress in that one class more than I did over the past few unfruitful sessions. Her pro tips on how to prevent goggles from fogging up, how to breath, how to splash, how to make getting into the pool a lot less painful, etc. Oh em gee, seriously QUALITY instructions, she's very diligent, made sure we were pacing ourselves and kept monitoring progress and providing realtime feedback. This woman is just AMAZING. She puts the AWE in awesome. From the bottom of my heart, THANK YOU, THANK YOU and THANK YOU.Highly recommend for people who are scared of swimming or water in general.

Worst Customer Service, to withdraw the application they charged me 30$ that they want us to give…read morenotice 15 days. As a courtesy i requested to waive off. but they are not thinking to come back for swimming. I was completely disappointed about the service.

This location is under new management and doing so much better. We are currently with Coach Mia and…read moreshe does a great job with my child. She is kind, patient and teaches each skill till mastery. The front desk lady is so sweet and is very thorough with answering questions. I highly recommend the new and improved Blast swim.

I wanted to take my time before posting this review to make sure I had time for my feelings to…read moresettle and to give the manager and owner time and the opportunity to fix my issues. After speaking with both of them and the owner saying in his own words to me "I can see why you are so upset I would be furious if that happened to me and my child" and then not fixing my issue - I feel as though I have a clear conscience leaving this review. I have an almost 3 year old who has taken group and private lessons at this facility. I felt the 1-2 year old slot was way below his level, but he wasn't able to do the 3 year old classes due to him needing more one in one attention. I agree with the assessment of him being taught the curriculum of the next level one on one until he was emotionally more mature and wouldn't be a distraction to other children in class. I certainly wouldn't want him to be the reason other kids didn't get the time they paid for because he isn't capable of standing and waiting his turn. Back to the reason for me being so disappointed and displeased with my overall experiences with Blast... on two different occasions my son showed up for preplanned private class makeups and on both occasions we were turned away because of a "front desk error" per their words where they double booked it. On both occasions my child was booked first and they were unable or unwilling to let him have his lesson and chose to let the other people take his spot. After the first occasion I was upset and asked to drop- the manager called me to smooth it over and suggested she refund me rather than reschedule. I agreed to this. Back in November the same thing happens again. I do not feel the front desk is competent to schedule, to direct families and control who is in the pool in a fair way and I feel their attitudes are accusatory, rude and completely unprofessional and unapologetic. They act as if I am out of line in asking for a refund when I have been mistreated and my son has been mistreated more than once. I have also experienced several rescheduling of days and several instructors in a short period of time. When new instructors came along I gave feedback that I didn't want to get anyone in trouble but that it seemed they had no idea how his class was to be structured at first. When you are paying almost $300 a month for private lessons- I feel like there should have been more training and an understanding before switching instructors. These are my top two reasons for my one star review. I wish I could have found a happy resolution but again - I spoke to both several times and never once got an apology. I hope if you go here you have a better experience. Also be warned or maybe just good to know that the manager is the mother of one of the main front desk people ... so when they say I'm calling the manager .... Don't expect the manager or mother to side with you - at least that's been my experience.

My twins attended another swim school for several months where the approach did not sit well with…read moreme. It got to a point where I thought it was doing more harm than good. I was discouraged and disappointed but didn't want to give up on my kids learning to swim. Then I found My swim buddy!! Tiffany listened to my concerns and needs and it immediately felt like a partnership. I never feel like a number, she genuinely cares about my kids learning. She has really helped them now have a love for swimming, so much they don't want to leave They went from not wanting to get their face wet when we started a few short weeks ago, to now both going under on their own. And one of my twins literally swam across the pool today with little help. I am so happy with the progress! Tiffanys tailored approach to each kid and meeting them where they are is unmatched. It's very hard to find, believe me I've looked. You will not be disappointed!!! I highly recommend My swim buddy!

Tiffany is awesome! She taught my 2 year old to swim in two weeks! We are looking forward to many…read moremore sessions.