While on our road trip our car broke down and they were able to get us right in and immediately…read morefound the problem! They were extremely personable and made us feel very welcome. They did a great job explaining our options and helped us get the fastest and best solution so we could get back on the road. I would highly recommend! If you are from St. Louis and stranded in Rapid City this is the place for you!

If you want to be given a Quote and then have it double or triple for no reason other than they…read morefelt like it. Then please bring your vehicle here. Was given a quote of about 180 for an A/C service then after bringing it in the quote tripled because of labor they didn't account for when I originally called. As in 4 plus out of labor on what should have been a 30 minute job. DO NOT GO HERE UNDER ANY CIRCUMSTANCE THERE ARE OTHER MERCEDES AND BMW TECHS IN THE BLACK HILLS AREA.

So much pigeon sh!t!!!! On everything! Broken hoses and air hoses. This could be a nice car wash.read more

Car wash was fine but didn't enjoy the Long con of being straight up LIED to and conned into a…read moremembership. I've gone here on on a couple occasions and the last time I went the guy asked if he could give me his "membership spiel so he wouldn't get in trouble with management" And of course, I said that's fine I had already picked my car wash, so he gave me the membership spiel proceeded by saying for the same price that you're gonna pay for the single membership. You can get the rest of the 30 days for free with no commitment to a membership. So I asked him TWO clarifying questions, first being, so after the 30 days, it won't auto renew and charge my card ? To which he replied "no, it won't". My second question just to double verify was, if I come back through in the next 30 days does that trigger the membership to auto renew? Which he said no it won't, you have to go on make your account, and THEN set up your membership to auto renewal if you want to do that. Seems pretty clear to me... Except to my surprise 30 days later, my membership auto renewed And when I called tidal wave about it and mentioned this whole interaction, they told me "sorry we don't refund for non-usage of a membership" well if I had known I had a membership I would've used it... See the problem here

Excellent pre-service before we even got into the car wash. The price is well worth it.read more

I visited Super Clean Tunnel Wash expecting a quick, thorough clean, but the outcome was…read moredisappointing from the start. The entrance signage was confusing, and the pricing tiers weren't clearly explained, which made it hard to know what I was paying for versus what I was actually getting. The line management was chaotic. Cars were stacking up with no staff directing traffic, so people were cutting in and others were backing up into the street. It felt unsafe and disorganized, which is not what you want when you're trapped in a narrow lane. At the pay kiosk, the screen lagged and the options weren't clear. I selected a mid-tier wash that supposedly included a wheel scrub and spot-free rinse, but the receipt didn't list those features, and there was no attendant around to verify or adjust anything. Inside the tunnel, several brushes didn't seem to make proper contact with my car, especially along the lower panels and rear hatch. The pre-soak was brief, and the wheel cleaner barely sprayed the passenger side, which defeats the purpose of a premium add-on. By the time I exited, the car was still visibly dirty. There were soap residue streaks on the windows, bug splatter on the front bumper, and a dusty film left on the rear. The wheels looked untouched, and the tires had uneven shine like the applicator skipped sections. The vacuums and self-serve area didn't make up for it. Several vacuum stations had weak suction, a few hoses were torn, and trash bins were overflowing. The microfiber towels were either out of stock or damp and grimy, which is not sanitary. Customer service was the most frustrating part. I tried to find someone to ask about a rewash guarantee, but the lone attendant seemed rushed and dismissive. I was told to "go through again if you want," but the line was long and no one offered a code or any assistance. For the price, the value just isn't there. I can get a better wash at smaller, locally run places where the equipment is maintained and staff actually check results. Paying extra for "spot-free" and "wheel scrub" means nothing if those steps aren't performed properly. Facilities upkeep needs serious attention. The lot had puddles and slick spots, the mat cleaners were out of order, and several signs were faded or peeling. These details add up and reflect a lack of care in the overall operation. I won't be returning based on this visit. If Super Clean Tunnel Wash wants to earn back customers, they need clearer pricing, working equipment, attentive staff, and a straightforward rewash policy that's actually honored. Until then, I can't recommend this location.

This is a great car wash. Large bays, you can close the doors, clean and lots of options. I had to…read morewash truck after spending week at a ranch in the rain in Montana. Looked a several car washes but they were terrible or broke down. Hats off to the owner! I wish there was one like this in Salt Lake.

We come here often to wash our company trucks. Its always been a good, clean place to go.read more