Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

We cannot say enough good things about working with Nathan and his team. They handle all of our…read moreinsurance; homes, vehicles, and our umbrella policy. The level of service is truly white glove from start to finish. In a world where it's nearly impossible to reach a real person, Nathan's Team is responsive, proactive, and incredibly knowledgeable. When we have a question, we get a clear answer quickly. When something needs attention, it gets handled. No chasing, no call centers, no confusion. There is something incredibly valuable about working with a local agent who knows you, understands your situation, and actually cares about protecting your family and assets. We feel confident knowing our coverage is thoughtful, coordinated, and reviewed regularly not just set and forgotten. If you're looking for an insurance agent who combines expertise with personal service, Nathan and his team is it. Highly recommend.

Really responsiv and knowledgeable agent! I'm a long time client of theirs and recommend them to…read moreanyone who asks! Brandon, in particular, is very helpful!

Casey went the extra mile and saved me thousands even when it wasn't in his interest. Heartily…read morerecommend!

Worst insurance experience ever! Claim filed against my son on an auto policy we had on his car…read more Once I found out a claim was filed I called the claims person 2-3 times and received NO call back. Called the agent and he did NOTHING to assist. Found out a claim was paid out to the other party only AFTER my invoice was due and sent out. I never got to explain what I was told about the incident because NOBODY called me despite my calls to them. No opportunity to discuss anything on my side. Complete incompetence and inexcusable. Definitely would not recommend especially if you have an issue.

I've been a customer of this company, at this location for over 25 years. In the past this…read moreorganization was first class. Great service and a very attentive staff. I was happy to give my business to Allstate. In 2020 something drastically changed. Since September I have placed multiple calls to the Allstate in Danville and have never had one single call returned. I sold a house and needed to cancel the policy and never received a call back. Made several attempts and no response. I don't really understand why no one answers the telephone anymore. It's like they are closed and don't care about their customers. Needless to say the policy renewed automatically and I was charged for a policy for a home I no longer own. Not a great customer experience but I'm sure they do not care at all. I bought a new house in December and made several attempts to get a quote for a new policy and again no calls returned. I eventually spoke to someone named Breanne who told me someone would call me back to give me a quote. Again, no one ever called back. I completely understand the complications of running a business during the challenges of COVID-19, but what I cannot understand is how customer calls can go unacknowledged for months and absolutely no attention paid to customers trying to conduct business. Absolutely no customer service here. It is a mystery whether this office is even still in business. Absolutely deplorable customer experiences. Update 1/6/21 After writing this review, I heard from Bill White from Allstate in Danville. Bill offered a sincere apology for the service received and an explanation of some difficult times in delivering their regular exemplary service. After hearing from Bill, I am happy to change my review to 5 stars and remain a committed Allstate customer.

This has been the worst insurance agency I've ever worked with, with consistently poor customer…read moreservice. You will almost never be able to speak with Bill, and on the rare occasions you reach Teresa, she unorganized, does not follow up, and often provides misleading information. I strongly recommend avoiding this agency. They're quick to take your money but unresponsive when you need support. Instead of posting defensive replies on Yelp, the owner should focus on improving customer service.

I have been a long time customer. This year they have failed to provide Insurance coverage for my…read moretwo apartment buildings. They have taken payment but failed to provide a policy. And have failed to provide proof of Insurance to the property lien holder (Chase Bank). They are now failing to return phone calls. The lien holder is ready to find and issue a policy according to the terms of the loan.

Been with them since 2008.... Very competitive pricing....best customer service...highly recommend!read more

My recent issue was handled very quickly and efficiently. We have received excellent service from…read morethe Casagrande agency for very many years.

Ester has always been extremely helpful over the many years that I've been with Dennis Casagramde…read moreState Farm Agency Dennis and his team are excellent!

It's been refreshing to work with Jennifer, who has been able to simplify the insurance buying…read moreprocess. She clearly identified our goals, patiently walked us through different options and made recommendations that best fit our needs. There have been different occasions where I have reached out with questions and she always gets back to me quickly and has always been so kind and personable. Highly recommend!!

I requested for a quote for new auto policy from state farm from Jennifer. Found out state farm is…read morenot allowing new drivers with DL less than 3 years so since my wife does not qualify, i would not be able to request for a quote at this time. I like to give Jennifer a shoutout because she was very friendly and explained in details on state farm policy. Once i meet the 3 yr requirement i will definitely reach out to Jennifer again. A.+++ customer service and friendly. Highly recommend

Recently I was in need of finding a new insurance company after my previous company of 20 years…read morekept raising premiums for no reason whatsoever (no claims and no accidents on my home or auto). I called around and came across San Ramon Insurance Agency, and I'm very glad I did. Kerree was amazing and professional. Her response time and attention to detail were fantastic, and she quickly found me better coverage at a more competitive rate. She is extremely responsive, easy to communicate with, and always takes the time to explain everything clearly. I truly felt she worked hard on my behalf. Highly recommend San Ramon Insurance Agency and Kerree -- a 5‑star experience all around.

I've been with Tracy and Steve at the SRIA for 20 years! They have helped me with all kinds of…read moreneeds along that way and always find a way to help me. They have also put together a great team of professionals that respond quickly and even on the phone, you can tell they have a smile on their face. My family and I are super happy with our experience here!

Andy and his team have always performed so professionally on our bundle accounts. We built our home…read moreand meant Andy on a cold call. He is the only one we have used all these years. His integrity show through his team members which have remained for a long time. Andy has always helped to explain any question I might have. I appreciate a good working company,

Andy is a terrible broker. He couldn't care less about his business. he doesn't return calls. His…read morerate is high. Andy is Danville's snobby and has a huge ego.