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Frontier Bay Insurance

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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William White: Allstate Insurance

William White: Allstate Insurance

(46 reviews)

I've been a customer of this company, at this location for over 25 years. In the past this…read moreorganization was first class. Great service and a very attentive staff. I was happy to give my business to Allstate. In 2020 something drastically changed. Since September I have placed multiple calls to the Allstate in Danville and have never had one single call returned. I sold a house and needed to cancel the policy and never received a call back. Made several attempts and no response. I don't really understand why no one answers the telephone anymore. It's like they are closed and don't care about their customers. Needless to say the policy renewed automatically and I was charged for a policy for a home I no longer own. Not a great customer experience but I'm sure they do not care at all. I bought a new house in December and made several attempts to get a quote for a new policy and again no calls returned. I eventually spoke to someone named Breanne who told me someone would call me back to give me a quote. Again, no one ever called back. I completely understand the complications of running a business during the challenges of COVID-19, but what I cannot understand is how customer calls can go unacknowledged for months and absolutely no attention paid to customers trying to conduct business. Absolutely no customer service here. It is a mystery whether this office is even still in business. Absolutely deplorable customer experiences. Update 1/6/21 After writing this review, I heard from Bill White from Allstate in Danville. Bill offered a sincere apology for the service received and an explanation of some difficult times in delivering their regular exemplary service. After hearing from Bill, I am happy to change my review to 5 stars and remain a committed Allstate customer.

This has been the worst insurance agency I've ever worked with, with consistently poor customer…read moreservice. You will almost never be able to speak with Bill, and on the rare occasions you reach Teresa, she unorganized, does not follow up, and often provides misleading information. I strongly recommend avoiding this agency. They're quick to take your money but unresponsive when you need support. Instead of posting defensive replies on Yelp, the owner should focus on improving customer service.

Frontier Bay Insurance - insurance - Updated June 2026

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