Save your UPS receipt if/when you return Frontier equipment! YOU have to prove you returned the items! First of all, I do not recommend Frontier if you have other ISP options! I had limited internet service choice as I was moving into a new apartment in Central Connecticut. It was either Frontier Communications, or a bloated internet service behemoth which also had terrible reviews. I used Frontier for 4.5 years. At first it was affordable, but they soon started increasing monthly charges. After a year, they said my address required a "mandatory upgrade" to fiber-optic, which (they said) would result in "blinding fast speed up to 10 X faster!". No difference in service or speed at all. And the mandatory upgrade came with $20/month increase (not mentioned in advance)! Over the 4 years, monthly charges increased from $40 to $67, with NO change in service or speed (other than the one I mentioned)! I had the lowest bandwidth possible and I was the only internet user/tenant in a studio apartment. I planned to move soon, so in disgust, I decided to cancel my service. When I called Frontier customer service to cancel, the rep said to avoid cancelling service, she REDUCED my monthly rate to $20 a month! For the last 6 months I lived there. Then, I had to a pay a closing $50 "cancellation fee". Finally, they said I must return (via UPS only) their proprietary router (MANDATORY to rent their equipment) within 30 days or charge of $100. The device is so old, you know they throw it in the trash. Thank goodness, I kept the UPS receipt, because I read in a review that Frontier routinely will routinely say they did not receive the returned device. (And the rep explained why!) I returned the router per their UPS instructions in October and today, December, they charged me the $100 for not returning the equipment. After the usual lengthy voicemail run around, I was finally connected with a human who asked me for the UPS tracking number and she said she will put in the request to her supervisor to rescind the $100 charge. By way of explanation, she said that when returned equipment is delivered by UPS, if no one is at the desk, it does not get "scanned in" as returned, and the warehouse staff put the devices away, with no indication the item has been returned. Poor management and incompetence. The phone reps are all over the country, especially in the US South (Tennessee, Alabama, etc.) , and they often oddly, reveal a lot of personal information like health, family, economic problems, etc, in an over-share way, like they are trying to ingratiate themselves. I would avoid them if possible. Not always possible. read more

Frontier Communications is the worst. If there was any other phone company in my area, I would use them. My landline was disconnected because I hadn't signed a terms and conditions, that I never recieved. After 3+ hours of trying to reach a human, I was told that they could not rush the minimum cancellation of 72 hours. If I could live without a phone for 72 hours, I wouldn't have Frontier. If you have a choice, choose someone else! MBH read more

Frontier customer service in 2025 is non existent! When you call their customer service number, they tell you they will send you a link to an app or you can go on their website and start a chat. When you decline both they tell you they cannot help you. The robot cheerfully tells you goodbye. For the record I have an account with them and was trying to setup an on line account. The website would not recognize my last name, address, email address or mobile number. As a result, according to them I cannot set up an on line account. read more

WARNING: bait and switch advertising! A hot mess lack of communication between Frontier and their installation vendors Delays cancellations miscommunications and poor service then WHACK your monthly fees go up...and up...and up. Try to cancel? GOOD LUCK. read more

It's clear to me that talking to your Customer Service representatives is a complete waste of time. Once you read about the situation detailed below I believe that you will understand why I say so. That is why I wish to communicate only in writing - either by eMail or by letter. 1. I put my services on a " Vacation Suspend " - to start on April 4, 2024. 2. I received a bill dated April 5, 2024 showing a Billing Period of Apr 05 - May 04, 2024 in the amount of $ 185.10. I did not understand why I was being billed for that period considering my services were on a vacation suspension before the period I was billed for. 3. I called Customer Service on May 2, 2024 at approximately 4:35 PM. After discussing the situation with your representative they advised that I would have a credit of $ 185.40 less $ 39.99 ( the cost for the Vacation Service Order ) when I started the services again. I agreed to pay the bill believing that I would receive a credit later. 4. Your representative told me that the situation described in 3 above was completely documented in your files and gave me a reference number, as follows : I-612998778. 5. I again called Customer Service on May 6, 2024 at approximately 9:25 AM. I wanted to double check my understanding of the situation. Your representative confirmed that I would get a credit of $ 185.40 - 39.99 on my return. They further stated that this was what was shown in the notes for my account. 6. I started your services again on November 4, 2024 but terminated them entirely on November 12. The primary reason that I did so was because the " Unlimited Digital Voice " Phone did not work. I called Customer Service at least 3 times and was told it would be fixed in a day, then it would be 2 days, etc. It never was fixed so I cancelled your service. 7. I received another bill from Frontier dated December 05, 2024 showing a Billing Period of Dec 05 - Jan 04, 2025. I did not understand why I was being billed for that period considering my services had been cancelled long before the period I was being billed for. In addition, there was absolutely no recognition of the credit mentioned in 3 above. 8. I called Customer Service on December 16 about mid - afternoon. I explained the situation described in 3 above to your representative and I believe that she understood everything and that Frontier owed me money rather than the other way round. Yor representative promised to document whatever she could in an eMail to me which she has not done. She said that I could talk to Collections about getting my money back after her eMail was received.. 9. During the December 16 discussion I told her that everything had been documented in the notes on my account ( see 4 above ). She claimed that she checked and there was no documentation on my account. I sure hope your people are not being trained to lie and tell people anything that will make them go away !!! read more

This freaking company keeps sending me a bill for over 200.00 when it should be 60.00 . I call ,they correct it,then the next month same thing with a late fee . It's so infuriating. Almost impossible to speak to a live person to correct it. I'm just going to cancel my service because I'm so fed up. Ever since I changed the cable to fiber optic the billing has been messed up. I've finally had it and I'll switch to Comcast. read more

Starting bombing my phone to sell me faster internet. When I keep saying no boom tvs start buffering. There has to be so e regulation somewhere read more

Worst experience I ever had with frontier.first crazy increases that made no sense for same service.tried canceling and got send wrong QR code had to call again and ask for the reference number.i only have a month to return equipment before I had charged $500 dollars.to much back and forth and now I'm getting charged $118 dollars for a month of service I didn't get and $50 return fee for their bs system that barely works.im never getting frontier again. read more

This is the worst company for billing and servicing accounts. I didn't know when you send up for autopay your bill can be late. These people cut of my services due an error in their system. I dont owe them a dime but they will not transfer my services. I call in. I get several representatives tell me "there is a hold on the account but you're current". Once I get to a supervisor, there is an error. all they can do is credit me for 3 weeks for calling and no service. Do I have service yet? NO! Will the technicians stop cancelling the transfer order I don't know. I am at my wits end. horrible customer service and support. read more

Very poor experience, from laying fiber optic cable to getting my home connected. They were a no-show during installation (2nd attempt, stayed home from work twice) and I was told different things by different people. if you are willing to offer a weeks worth of your time (almost literally) then Frontier is for you. Otherwise keep you cable and just suck up the price increase. read more

My mom lives in rural Alabama, a mile outside of her city limits. Frontier's service is HORRIBLE. The outages occur frequently, just about every week, and we receive the lowest wi-fi possible. I was told they couldn't increase it. When I visit, I often have to drive to a CVS or another store's parking lot within the city limits just so I can send/receive pictures, participate in zoom calls, etc. The bad thing is that there are no other internet options for her. If you have a chance to go with another service, do it. read more

I had Frontier installed last Tuesday. A salesperson stopped by my house, told me about the new Frontier dedicated to service, etc. I had TMobile home internet which is somewhat slow, so gigabit internet sounded great. It never worked. It drops all the time. I spent over an hour with their tech support out of India, troubleshooting the router, etc., with a bunch of ridiculous steps, to no avail. Called to cancel since it doesn't work. Because of Frontier's billing policy, I still owe them $165. The worst. Never use them. read more

It all started well until i moved. They don't offer service at my new location. When i cancelled service they hit me a $50 termination fee and a $50 restocking fee. None of which i was told upfront. what BS read more

The Wi-Fi is so slow and dosent work properly I can't even play Fortnite with my friends

Frontier is awful. I have to seek out my own bill because they do not send it on time themselves. I have had to do this multiple times. They are difficult to communicate with. I have never had to be in touch with an internet company this much. read more

If I could leave zero stars I would. I tried this service in 2016, had a bad experience and switched as soon as I could, then had sales agents knocking my door the whole time from 2017-2025 in every address i moved to, the bad experience kept me from giving them a 2nd chance until 2025, that was a mistake on my part, they came and installed a messy job, internet was not working properly through the Ethernet cable and they damaged my tv. A 2nd technician was dispatched to my home, when they came I ended up upgrading to the 2gb service due to weak 1gb reception, they suggested that I submit a claim through Zurich (3rd party insurance company), Zurich and their dismissive staff denied my claims saying that the way my tv was damaged couldn't have been done through installation. Guys, if you like quality..... look elsewhere. Obviously, the reviews speak for themselves. Now I feel hopeless and stupid for going with them, I submitted a BBB review and Zurich had the audacity to tell me that they had done extensive research without providing me with any reasoning, just a denial. Zurich is pathetic , I just submitted another claim and if I am denied I will submit a claim to be refunded in full and will continue to speak out against this company. read more

I selected Frontier as my internet service provider with the highest of hopes. The installer came on the wrong day and time, and not the a date which had been confirmed to me as recheduled. He came an hour and a after after the 8-12 time that had been twice scheduled. When he arrived at 1:30 PM, I told him that he would have to come back on another day, bedcause I was leaving for another appointment; but he asked if it would be OF if hw did the outside work without which I agreed to as he also offered to return the next day, Sat April 27, 2024 to finish the inside work, and I said"OK" He said, " no problem" l'll be back tomorrow. The worse part is not just that he never showed the next day or even the next business day, Monday, the 29th. but that he made no attempt to contact me. But to make matters worse, all of the many customer support numbers offered by Frontier were answered by a recorded message instructing the caller to go on line to use their chat service, but none of those chat services were even monitored by a live person and would instead ask you to connect to yet another chat line depending on what the computer understood to be the nature of your complaint. Three remaing numbers I contaced rang but were not answered at all I also searched unsuccessfully for a customenr support email; so after more than an hour of trying, I was utterly unable to reach any person at all. And I sadly conclude that as long as Frontier continues to snag customers with their lower offering price, they will continue to serve all who are wiling to take it or leave it, which is a level of corporate corruption only exceeded by some Federal, state , aand local governments. read more

Horrible tech support. First they use agents who speak English with such a bad accent that you can only understand half of what they say. Then they cannot fix a problem although they send a message that it has been fixed. Over 3 days without internet and receiving message that a technician will come on a date which is yesterday ! And speed is NOT better than Cox! Frontier is cheaper than Vox but definitely not better. read more

i have been trying to fix our company phone lines and voicemails with this company since we got it. this is the WORST customer service! Smart tech numbers never have anyone who knows what they are doing. Never had our two voicemails for our two lines, nobody knows what to do or how to fix it. we switched from comcast to frontier and thought this would be a better service and it is not. When they came to set up our intertnet they did not even use theyre box they used comcasts box. they sent out two different people for one job. they have no sense of knowledge of what they do and they have done nothing to fix the problem. everytime i asked to speak to a manager they said they would "try" put me on hold and still tell me they are not the right department. I was transferred to Sidney today and she would not stop talking over me, and kept saying she wasnt the right department that she was smart tech support but she was not able to help me and would not transfer me to a manager. she hung up on me when i asked who can help me and if we can not fix this, then we would need to go back to our previous provider. never in my life have i had this much issues to set up 2 voicemails for each line! HORRIBLE SERVICE ! STAY AWAY FROM THE LACK OF SUPPORT FROM THIS COMPANY, THEY DO NOT KNOW NOTHING ! read more

This company is garbage. I have a business and for three days have had no phone service. The online chat proves useless and for a phone person, be prepared to jump the rings of fire. They said it's an outage, but cannot give an answer to when it will be repaired!.. 3 days in! Meanwhile, I have no communications with my customers. I sure hope the hospital doesn't use Frontier Communications. I'm changing to a new company. read more

Frontier is great and reliable but they started me at $44, 6 months later went to $57 and now they want to up it to $71. Makes me wonder if the are just fking with me. Time for me to head to optimum. read more

Signed up for auto pay for is ISP account, to save $$$. Then I changed banks, and had to change my method of Auto-Pay. So I signed in and made the change. It did not work. Changed it again. (good thing I left the old account open) Second time I changed it, again, it did not work. Was able, after much trying, to get a person on the phone, who made the change for me, and assured me I was all set. We both checked it, and it seemed like the correct account was added. But again this month the auto pay DID NOT WORK. I even left positive feedback for the customer service tech. Though it probably was not his fault. Now they are charging me more for not having auto-pay, when I have had auto-pay since I started with Frontier. read more

Terrible! Had to wait over 30 minutes for customer service- also it was due to their mistake of mis billing me sooo- ironic they say they're a " communication company" fail read more

The internet connection was fine, but nothing else worked. Could not access the channels I bought. No customer support. Only AI, which should be renamed artificial dementia. read more

Frontier is despicable. After I cancelled their service in the middle of the month they charged me for the whole month on my credit card, and then sent me a useless debit card for the amount they owed me. They should have either reduced that from the monthly bill or just credited my credit card. read more

If I could give them no stars I would. Installation was sloppy, when i tried to fix, poor to no response from overseas call center.

If I could do less than 1 I would. Our internet and cable went out Friday late afternoon. Called, some random worker said they couldn't fix it until Monday....MONDAY! Comcast is worth the extra money. The guy got here, spent 5 minutes in our office, and says he has no clue why they didn't send him on Saturday. Wtf. Someone needs to be fired. read more

To those Frontier CEO's with the private parking spaces who are thinking thing are running fine. RE: Lies, incompetence, and frustration. Maybe you wish instead of looking down on us smaller people you may wish to look up through our eyes at yourselves. Your company apparently mislead us from changing from copper lines to fiber optic in a letter suggesting copper lines will soon be discontinued which since I've been told is not legal. But you took care of that with verified intended slow service on them. Added up I don't have hours on your chat and support lines I have days! Very simple problems as many of your own employees / subcontractors don't understand your services. All reps are sympathetic but that doesn't fix the problem does it? Two months to correct a phone busy forwarding issue and outgoing caller id error. Not acceptable. Today was judgment day. As I was in the chat with your tech support I was also signing up for less expensive Google voice service, because lets face it its all VOIP phone. Luckily for your company this one person managed to understand my absolute anger and was able to correct the caller id issue today. As for the call forwarding I had to remotely walk your service tech through the repair and the screen that he had on his mobile tech computer didn't have the little check box that I had when I was able to get past the customers standard settings. I was able to check that box and all was fixed. How much do the techs get paid? Let me know and I tell you where to send the check for my consultation. I was so mad in the past I sent your company a bill for my labor which was of course ignored. This was in loss of service due to your lack of copper line up keep. You might think this is written in anger but let me assure you it is. This is not how a customer of 30 years should be treated. As per history I don't expect a call or apologize as you can't reach people at this level. Call me if you wish we'll do lunch and we can talk. ;) read more

I signed up for a service MLB and paid they did not supply until a month later I cancelled I thought and went to MLB direct I did stop on the the Frontier MLB thinking it was ok When I call in to fix this the told me I used the service so no refund I then explained to 6 different people I was told a manager would call and never did They are BULLies of the worst kind I settled with them They even said they would not take off my credit report DO not USE Frontier any once else is better Please do not take any of their deals They are ruthless thugs read more

Worst service ever! we were never actual customers, not for lack of trying though! we signed up for internet/you tube tv had an initial appt nobody ever showed up, 2 more times new install appointments were given and nobody ever showed! spent over 6hrs on the phone on hold to get the runaround from multiple departments with no answers as to why the installs kept getting cancelled with no explanation why. Justin the manager kept me on the phone today for 2hrs trying to figure it out only to get hung up on! frontier is a nightmare with no organization or communication between departments! do not waist your time! wish I could've given them a zero! read more

internet slow and they robbed me when I had to sell my house and move they charged a 50 dollar restocking fee for two tiny routers!! Crazy! What a rip off will never go to them again! read more

My mother had phone service with Frontier at an assisted living residence. In February of 2024, we no longer needed service. After contacting them every month and asking them to cancel the service, we are still getting billed $73 a month. Supposedly we have it cancelled but are still getting charged for it. Definitely do not do business with them. read more

Frontier botched the installation. The technician left even though he knew not all functions were working properly. It was an absolute nightmare that took hours to fix via Frontier's customer support. They claim professional installation - they simply did not provide what they advertise. read more

False advertising, they lie to your face and then tell you the details that the salesman wrote on your sales order contract aren't real. After waiting a combined total of 16 hours between 3 scheduled appointments that they didnt show up for, i now have service finally, and have to pay $40 more per month than what i was told...and i have the lower price in writing. They don't care in the least. I'll be cancelling soon. You will be better off with ANY other provider. Not sure how they haven't been sued yet for not honoring details written on sales contracts. Hacks for sure. read more

They couldn't be worse. To relate my horror story with their lack-of-service team would be to relive a trauma I should go to therapy to squash. Trust me and anyone else reviewing here....don't do it. Their internet is the slowest on the planet. I'm not kidding. Their service is terrible; not the people, they try, just the overall service experience from calling in to scheduling to getting it delivered is frustrating and terrible. You've been warned. read more

the worst ever!!! Had my old company for thirty years and screwed up bad by changing companies I will tell you I spent hours on the phone trying to get a person to talk to who never could fix anything and said they were sorry over and over again torn out my cable just to pull theirs through down for 24 hrs first time keep droppin calls and internet 24 hrs next time they really are the worst company I should have read the reviews but they came in and painted this beautiful picture and the failed terrible RUN RUN stay away from this company Im still dealing with them :-( read more

The worst cable Nettwerk ever the Wi-Fi sucks for streaming channels through this net work sucks for the customer support team sucks do not get frontier read more

Spent over an hour on the phone, trying to transfer service to a new address all for them to tell me that they don't serve the new address after telling me they do. Thanks for wasting my time and energy Frontier. read more

I will use two soup cans with a piece of string before I go back with Frontier. The space chimps from the 50's were better trained than their customer service group. I had a manager tell me "you're down until we get there tomorrow", and they were the ones who brought my services down, one by one. (No service for 16 hours). They probably told their business customers the same because shortly after my experience they filed bankruptcy. The CEO with the rest of the officers all presented themselves online as highly educated and wonderfully skilled managers but not one officer leave any contact info. These officers totally removed themselves from the customers who provide six and seven figures into their bank accounts. Not even an email address for a sublevel secretary. They're banking their future on fiber but because of their bad management policies I'll be happy to see these bumhats fold shop soon. Zero Stars read more

Please, please, please do not waste your time with this company!!! YOU GET WHAT YOU PAY FOR. Poor service quality from the product and their support team. We all know that their quality of service for Internet is the slow and unreliable at best. I've had frontier before with my roommate and the internet was always slow. When I moved out on my own the competitors were expensive and so I chose to bite the bullet and sign up with frontier. The frontier representative who took down my information assumed that the number I called on was the number to put on file. Because of this assumption, the installation technician called my work phone instead of my cell. I called three times in a day, updated my number twice and left clear notes on how to gain access into my building. The rep said they put it in the tech notes and left 2 voice messages. Then I call minutes to the end of my installation time frame and apparently the technician came to the building, kept calling my work phone AND actually called his manager before calling it quits. My question is why didn't the technician check the technician notes? And better yet why didn't the manager check the notes? And even better yet when I called several times in a day updating my number didn't the representatives update my number everywhere in their system? I work hard for my money, I can't support incompetence like this by paying for their monthly service. So I suggest you pay the extra money for a better company because anyway you slice it, working with this company will not be a good experience. The internet is slow, the representatives don't work efficiently or with sense. To be fair, my coworker had the same issue and warned me but I didn't listen. So I guess all is this is on me. read more