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    Frontier

    1.2 (245 reviews)

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    "On time" --- mysteriously canceled
    Alexander P.

    I'd heard Frontier has questionable business practices. My lucky finally ran out and I was stranded without explanation at Dallas/Ft. Worth at 10:30 PM with no explanation. The next flight was in 52 hours... Consumer protections should exist for a situation like this, but I found no clear path recourse. It's hard to "get refunded" because their business model is centered around "all you can fly" passes. Ultimately, I had to book a last minute ticket on another airline - we needed any savings that I might've been realizing from getting the "Go Wild" pass. Unfortunately, after this costly and detrimental experience has left me in a position where I can never trust Frontier again with my travel plans. It's unethical to strand people like this in any situation -- but the worst part is that they are so unhelpful and profiting all along the way. I'd love to know a way to file an official report against Frontier as it boils down to a matter of consumer protections. I would recommend that everyone avoid frontier as it does seem like overtime they've become increasingly more bold in their choices to cut costs and maximize profits. They've lost me as a customer for life!

    Enjoyed not having to sit next to anyone. Very relaxing
    Joy O.

    I didn't like how Frontier changed my flight and gave me very undesirable options. It costs me a lot. I don't appreciate that. However, the flight, agents, pilot, flight attendants were very nice and the actual flight was one of the smoothest I've been on. I was able to switch seats and relax and lay down because our flight wasn't packed at all. I hear such bad things about this particular airline. It was my first time flying with them. I may reconsider because I had a decent experience besides the horrible options when they changed my flight with no valid explanation.

    These are the pictures I took after cleaning my suitcase. It was a lot worse than this. It was on my clothes and my book bag.

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    11 years ago

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    Review Highlights - Frontier

    They didn't check your personal item at all to see if it fit, if you checked online and printed your own boarding passes.

    Mentioned in 7 reviews

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    American Airlines - Delayed. Gate changed. Plane changed. Seats changed.

    American Airlines

    1.5(2.2k reviews)
    0.1 mi

    I haven't flown with American Airlines in a few years and I only did so this time because I didn't…read morewant to lose my points. The only benefit for my trip was slightly better flight times with American compared to Southwest which was a lot cheaper. But both of my flights leaving DFW this weekend were delayed due to mechanical issues with the planes. So I ended up paying more and arrived late. I missed an appointment in my destination city due to the first delay. On the first flight a rowdy group of college kids were bothering everyone but they would not quiet down even after being asked by other passengers. The flight crew didn't care and didn't do anyhting so these self-absorbed kids were treating the plane like their own private party bus. It's one thing to be inconsiderate of other people around you, but it's entirely different when you choose to be an asshole. The gate for my second flight abruptly changed and I was not notified by the airline. I was waiting at what I thought was my gate and only noticed the change when a different flight was suddenly assigned to this gate. I had to go from B terminal to C terminal in a hurry because my flight started boarding in a few minutes. When I got to the new gate the agent did not care about line procedure so he was like "ok everyone in groups 1-3 line up" and then it was a mad scramble with people complaining that people in group 3 were getting ahead of people in group 1 and other people not caring because the agent said everyone in the three groups could line up. Then the agent did the same thing for groups 4-6. Then we just sat at the gate for another half hour with no explanation before finally taking off.

    So interesting, my past review shows loyalty to UA. Funny how things change. Now, I only fly…read moreAmerican. I've only had one issue with multiple delays for the same flight during bad weather, but they compensated me quickly, and it was done fairly. I didn't have to fuss my way into getting it done. I love the option to upgrade to First with a discount; you have to be patient and do it at the right time, and I love it. My next trip is 7 hours, yikes! First Class, here I come. On my last flight, we had chicken sausage w/ biscuits and gravy. It was delicious; I was really surprised. American Airlines is my choice!

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    American Airlines - Terminal D

    Terminal D

    American Airlines - Turkey sandwich

    Turkey sandwich

    American Airlines

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    Spirit Airlines - View

    Spirit Airlines

    1.6(29 reviews)
    0.2 mi

    Late arrival with zero notification in the Spirit app about any delay. Boarding was supposed to…read morestart at 4:40 PM. It didn't begin until around 5:15 PM. It's now 5:40 PM -- we're about an hour behind schedule for a 2 hour and 30 minute flight. No clear communication. Just waiting. Terminal/gate E31 call this sardines airlines. The delays started in New York earlier this morning and have clearly caused a chain reaction. That should have triggered a delay notification well in advance instead of leaving passengers in the dark. Gusty winds and cloudy skies. Sounds like turbulence ahead. Jesus protect us and the pilots.

    Where should I start? Due to recent economical changes. I have chosen to embark upon spirit in…read moreorder to survive this new financial crisis of America. I have flown spirit about 10x in the past year. In which I feel is enough to write a pretty valid review Each time was a unique experience. 1st time was delayed boarding by 15 minutes on a RT from Dallas to ATL. Not a big deal so I rolled with it.I did happen to catch a young man pleasuring himself on the plane. Awkward. 2nd time my partner and I flew to Atlanta and sat on the plane after landing for 1.5hrs due to limited gate availability. I know this because I call the ATL customer service line to find out what was the issue. I was told that spirit didn't have the real estate. Meaning they purchase so many gates at a particular airport and if they are occupied when a plane arrives. The plane is required to wait on the tarmac until one becomes available. Crazy! 3rd flight was RT for 2 people $600 to Orlando. Delayed boarding about 15 minutes but no issues. 4th R/T flight I flew to Orlando from arrive late to the gate by departure time thinking they would be late as usual but not that day. They closed the door early and wouldn't allow me to board. That was definitely my fault for not checking the hours of operation for TSA Precheck and Clear. I totally assumed they all worked the same hours. And I assumed spirit was operating on its normal delayed boarding time. They were nice enough to rebook my flight at no additional charge along with several others who had Similar issues with TSA. This fifth and final time is based on life or death. I work on aircraft for a living and I know the importance of fit form and function of the aircraft. Every aircraft must have structural integrity. And unfortunately this plane did not. As we prepared for landing I glanced at the wing and to my surprise I seen the damage. I couldn't believe any airline would risk potential lawsuits or safety in this day and age with so much technology around.Do they not have to follow protocol? Is public safety no longer concern when it comes to money? Do the FAA and other Consumer Safety organizations work or shall we just continue to be reactive society. Where we must lose innocent people before someone decides to do their job.

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    Spirit Airlines
    Spirit Airlines

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    Avianca

    Avianca

    1.5(4 reviews)
    0.5 mi

    Okay, so Avianca is a mixed bag. It's sort of like the American Eagle for Taca, if you need a…read morecomparison. But it has its pluses. We flew from Dallas to San Salvador. I had to do a last minute flight change after I had checked in due to American Airlines canceling my flight into Dallas, and dealing with Avianca was an absolute headache. Because they weren't dealing with the same weather as my Tampa to Dallas flight, they didn't consider the flight change to be mandatory from their end, so I had to pay $$$ to change my Avianca flight and then petition my credit card company to help with those change fees. Language was an issue. The person helping me had a hard time generating a receipt for me. It took hours on the phone to deal with something that I can usually resolve in minutes with most carriers. (As I had already checked in online, I could not make changes online and had to go through the phone to fix everything.) HOWEVER, I will say that there's a plus to Avianca. The exit row seats. Normal seats don't recline. Plus seats were $60+. But the exit row seats had more legroom than the plus row seats and they reclined (at least in row 14), and they were only $40. And if the flight isn't full, they won't just stick someone in the exit row who didn't pay for it, so you might just get the row to yourself. So my husband and I had three seats to ourselves. So... book Avianca if you can get the exit row. And cross your fingers that you don't need to deal with making changes to your ticket after you check in.

    WORST airline ever. Booked 4 flights and bought the insurance just in case and our daughter ended…read moreup getting really sick and got hospitalized, SO I try to cancel a month in advance since she was hospitalized for about a month. Got the tickets through Expedia, so I called them first. They Said they couldn't do anything and to call Avianca direct, I call Avianca and they said they can refund it but had to pay a 450.00 fee to get my 2100 refunded. SO I paid it. A month goes by and still no refund. I called them and they knew nothing about it, so I went online and entered the Refund request# and authorization number and is showing that it was DECLINED. I AM SO UPSET. I will never use this airline again.

    Turkish Airlines

    Turkish Airlines

    2.5(15 reviews)
    0.3 mi

    I had a really great experience with this airline. My booking/reference was AG844KK762PL2900…read more The entire check-in and boarding process was smooth, quick, and completely hassle-free. The staff were friendly, courteous, and professional throughout the journey. The aircraft was clean and comfortable, the cabin was well-maintained, and everything seemed to be organized and handled efficiently. Overall, it was a pleasant and stress-free flying experience, and I would definitely consider flying with this airline again.

    This was my first time flying in more than 10 years,*AG866KK829PL1568* so I was honestly pretty…read moreexcited about the trip from Indiana to Florida. Unfortunately, things didn't go as smoothly as I expected. My checked bag never showed up, and that was a big issue because I had packed almost everything I needed in it. I only had a few small things with me on the plane. Trying to get help with the missing luggage was even more frustrating. I spoke with several different representatives, but I kept getting different answers. It also seemed like I had to explain the whole situation again each time instead of them simply checking the notes on my case. My original seats were toward the front of the main cabin, but they were changed on nearly every flight, leaving me much farther toward the back. I booked through Chase, so I'm not sure whether that played a role. I mentioned the issue before my final flight, and luckily, they were able to move me to Comfort+. Overall, it was a pretty stressful experience for someone getting back into flying. For those who fly regularly, which airline has given you the best experience?

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    Turkish Airlines
    Turkish Airlines

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    Japan Airlines

    Japan Airlines

    5.0(5 reviews)
    0.0 mi

    The primary 24/7 (toll-free) Japan Airlines phone number to talk to a person is +1 877 437 2914 or…read more+1 877 437 2914* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. ## *Your Journey Begins Before Departure* The finest journeys don't begin at takeoff--they begin the moment you decide to travel. Business Class is designed for those who appreciate that every stage of a trip matters, from planning and departure to arrival at the final destination. Booking your flight is simple and flexible, allowing you to choose schedules, seating preferences, and travel options that suit your plans. Once your reservation is confirmed, your itinerary is ready whenever you need it, giving you complete confidence before the day of travel arrives. As you enter the airport, the atmosphere immediately changes. Dedicated Business Class check-in counters help you avoid long queues, while priority baggage handling and expedited airport services at participating locations make every step feel smooth and organized. Instead of watching the clock in a crowded terminal, you're invited to relax in an exclusive lounge where comfortable seating, freshly prepared cuisine, premium beverages, and complimentary Wi-Fi create the perfect environment to work, recharge, or simply enjoy a quiet moment before your flight. ## *A Journey Designed Around Your Comfort* Priority boarding allows you to settle into the cabin without the usual rush. From the moment you're welcomed onboard, every detail reflects thoughtful design and genuine hospitality. Spacious seating, elegant cabin interiors, ambient lighting, and attentive service create an atmosphere that feels calm long before the aircraft leaves the runway. As the aircraft climbs above the clouds, the journey becomes more than transportation. Enjoy carefully prepared meals inspired by international flavors, accompanied by a curated selection of beverages. Whether you're watching the latest blockbuster, catching up on work, or reclining for uninterrupted rest, the cabin adapts to your travel style instead of asking you to adapt to it. Throughout the flight, the cabin crew remain attentive without being intrusive, ensuring your experience feels personal and effortless. Every request is met with warmth, professionalism, and a commitment to making your time in the air as enjoyable as possible. As your destination approaches, the same premium experience continues. Priority baggage delivery helps you move through arrivals quickly, allowing you to begin your business meeting, family vacation, or next adventure without unnecessary delays. From booking your ticket to collecting your luggage, Business Class transforms every stage of travel into an experience defined by comfort, efficiency, and exceptional service.

    I was flying from Hong Kong to Tokyo for a 4 hrs flight. They served a yummy lunch after boarding…read moreand all the crew members were wonderful helping passengers on board. Their staffs are well trained and knowledgeable of what they are doing. I will consider taking their long haul flights now from Dallas to Tokyo if I ever visit again!!! Money well worth it!!

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    Japan Airlines
    Japan Airlines
    Japan Airlines

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    Frontier - airlines - Updated September 2026

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