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    Recommended Reviews - JSX

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    Outside
    Mike M.

    If you live in uptown or central Dallas and Don don't wanna wait in line at the giant airport this is the way to go specially for a day trip to Houston or a fun weekend to Vegas

    Tina T.

    Tried out this airline and airport for the very first time. Initially the experience was a bit rough as they could not locate my airline reservation and they kept stating my company had not paid the full amount for the fare. However after getting my company on the call and speaking to the personnel Char was kind enough to help me resolve the situation. She even honored the seat selection that I had requested since there were plenty of seats available. She explained the process to me since it was my first time at airport and flying with their plane. However after this incident the rest was smooth sailing everyone seemed really kind even our flight attendant. This airport was also so much nicer and bigger than the hobby location that I visited and had many snack options as well as flavored water stations and nice coffee machines with different coffee options to pick from. Overall not a bad experience and will give them another try in the future.

    The Lounge
    Michelle T.

    We flew JSX from Dallas to Miami and it was a great experience! Having never flown this airline before, I wasn't really sure what to expect, but I was pleasantly surprised at how relaxed and stressfree the whole process was. The flight leaves out of a hanger that is not part of the main terminal at Love Field. There is only valet parking so it's best to have someone drop you off or utilize a ride-share service. We made our way into the lobby and the desk agent was very nice and we were invited to wait in the lounge for our plant to board. While the lounge is nothing fancy, it's clean and not chaotic like a standard airline terminal. There are complementary beverages and snacks in the lounge as well as different seating configurations for the wait. There was also an abundance of free outlets for charging or working, which is a nice plus. The restrooms were very clean and it was rather peaceful in there, unlike restrooms at the airport. I guess you just get used to the hustle and bustle at busy airports, but this was so refreshing to not see a bathroom with a long line . Even though our flight was delayed, JSK was very communicative about the delay. Sometimes that happens and there isn't anything to really do about that. Once it was time for us to board, we went through a security check- which was like the most pleasant one ever. Once on the tarmac you board the plane. The seats were roomy and the flight itself was very smooth. Drink service and snacks were served once we got to cruising altitude. The array of options were great, and I really enjoyed exploring some of the snack options from brands I was unfamiliar with. The flight attendant; Patricia, was so professional and kind. You could tell she absolutely loves what she does and it just really showed in all the attention to detail she gave each task. She did a tremendously wonderful job. Landing was a breeze. They unload the luggage off the plane before you exit, so you just grab your bag from the tarmac. So easy! As mentioned earlier, our flight attendant Patricia did an excellent job, but I'd be remiss if I failed to mention how great all the employees we came into contact with at JSX were. They were all lovely. I'm looking forward to flying with them again soon. Thank you JSX!

    Lobby
    John J.

    I flew JSX for the first time out of DAL on the way to Cabo direct. Let me tell you it was great. Upon arrival you are met my JSX valet staff that park your car for you. As soon as you enter the terminal you check your bag and check in for your flight. The staff were super friendly and helpful and got our bags checked into the flight. In the terminal you have access to all kinds of complimentary snacks and a sparking/flavored water dispenser. We had to show up an hour early for our international flight but you can arrive only 30 minutes before a domestic flight. We waited until they called our flight 15 minutes before departure and went through a fast bag scan for our carry on personal item and then out to the aircraft. It is played out in a 1x1 format so lots of room. The seat have huge first class legroom and very comfortable. The pilots and flight attendant were very nice and engaging. Once airborne we had the best snacks and drinks at no additional cost and no one ever said no to additional snack and drink requests. The process getting off at our destination was just as easy. The experience is a 6 out of 5!

    Arrivals screen
    Brian P.

    Once you get a taste of JSX, it's going to be hard going back to normal commercial airlines! Parking is valet only, so it's recommended that you arrive via Uber/Lyft/Taxi/car service. This terminal was pretty efficient, and check-in only took a couple of minutes. The check-in process involves a bag swab for explosives, tagging your checked bags, and printing out your boarding pass. You can literally show up as little as 20-30 minutes prior to your flight and still check your bags and board the plane. After check-in, you'll wait in the lounge until your flight is ready to board, which is usually 15-20 min prior to departure time. The "lounge" is just a big waiting room with couches, tables, and chairs. There are plenty of power outlets, free public wifi, and complimentary coffee/tea/water. Our flight was slightly delayed, and I wished they would've made some announcements because everyone looked rather antsy as it got close to our departure time. The boarding process is super quick because each plane only has 30 seats and no overhead bins. They have you remove large electronic items such as laptops and walk through a metal detector during boarding. They will also scan your boarding pass and check your ID. Typically, as soon as everyone has boarded, they're able to shut the doors, do a quick safety demo, and immediately take off. The planes are equipped with free Starlink wifi, so you're able to surf the web, stream video, or even upload photos to social media. In-flight service consists of complimentary drinks (soda/bottled water/beer/wine/liquor) and packaged snacks. Flying JSX definitely is less stressful by not having to walk through and wait in the main airport terminal, as well as having to hear everyone and their kids be super loud! Just wished they flew to more destinations!

    Seating arrangement.
    Aaron K.

    I recently flew JSX from Taos, NM to Dallas and it made me really think-- when was the last time a flight wasn't simply something to endure and actually something to enjoy? I couldn't come up with an answer, but JSX now holds that position. The gate and cabin crew were very friendly, the seats and layout stellar, and the snacks and drinks delicious. I ordered an espresso martini and enjoyed the short flight--that actually landed 30 minutes early. Highly recommend JSX if flying to Taos, and I will consider them when booking flights elsewhere.

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    5 months ago

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    4 years ago

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    John M.

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    John M.

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    2 years ago

    So much better than Hobby or IAH especially for quick trips to Dallas! Would definite recommend.

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    2 years ago

    charges $45 for valet for 30 mins. Flight was delayed and it wasn't my fault. No other parking options available...

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    4 years ago

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    John M.

    Thanks for sharing, Diane. We hope to fly with you again soon. -Lola

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    4 years ago

    Pleasant all around experience! Informative and helpful staff from the valet to the counter. This is my go to whenever I fly

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    Ask the Community - JSX

    How does your airline handle flights delays and cancellation?

    What is the cost to valet park at the Dallas location? Thank you

    Don’t See Your Question? Ask Away!

    Review Highlights - JSX

    The boarding process is super quick because each plane only has 30 seats and no overhead bins.

    Mentioned in 2 reviews

    Read more highlights

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    Spirit Airlines - Spirit Airlines

    Spirit Airlines

    1.4(1.6k reviews)
    10.6 mi

    So I just completed my outbound flight from LAX to DFW. I typically fly United because I'm a…read morelifetime permanent gold member with over 1 million miles flown on United metal. Thus why am I flying spirit? My wife has a business meeting out here and her company put her on Delta with a $500 plus ticket. Spirit on the other hand, has a near identical flight itinerary that costs $170! United airlines was over 600 for a similar flight. Under these circumstances I'm going to bite the bullet, put a paper bag over my head with eye holes, poked out and fly spirit. I used to think spirit was a healthy cut below Southwest. And I detest and refuse flying Southwest. Why is that? The last time I flew spirit was LAX into Florida, at check-in. I had the most annoying counter staff in LAX. I mumbled and silently thought that never again, never ever ever will I fly spirit. Well, when I'm looking at over 600 bucks and getting close to 70% of a discount, then I'll try this spirit. Hold my breath and just suck it up while saving. Just under 450 bucks or a ton. I was careful too change everything from my usual baggage into something that qualifies for free Carry-on . I think it has to be 18 in by 14 by 8 in. My bag is a little bit smaller than that. I was careful this time to read the guidelines for how to fly spirit. I checked in online and printed my boarding pass with a redundant email copy of my boarding pass. Printing a boarding pass at the airport Might cost $25! So I found my experience at LAX check in, all the way through arrival and exit from DFW to have been surprisingly smooth. All of the spirits staff encountered were reasonably polite and efficient. The waiting area and my seat on the aircraft were clean and in good condition. What's not to like? There was no choice of seat location at my price level. No Roller aboard baggage without paying a fee. Shocking to me was even getting water on the aircraft in flight costs money! Fortunately being suspicious I brought an empty water bottle that I refilled on the inside past TSA. So I had water. What's not to like further ? I had a middle seat and something like row 28. Not the best and probably functionally one of the worst seats. The back of the seat was scalloped away with no entertainment system, no large fold down tray to work with or place beverages, food or whatever? On my right the window seat had a really overweight person, on the aisle seat to my left was kind of a normal guy who really kept to himself. Shockingly, I didn't have problems with either encroaching over the armrest invading my space. I was respectful of their space as well, no contact at the knees.. I found that I could extend my legs under the seat ahead of me. But I found I could not recline! So the seats were as unitarian and basic with actually just enough soft give and fabric to be okay. To be sure United seats are superior even in basic coach. I usually have premier Plus, and every now and then business class or Polaris. Spirit was not exactly the most comfortable, but it was actually a very acceptable experience. So why did I bestow four stars? In spite of all these points of weakness, the huge kicker was 70% savings on the price for solidly competent service, granted it's barely tolerable... But I am so impressed with 70% savings! It just floors me to save this much, which is really hard to get with United... Or any other full service major airline. So will I fly Spirit again? I guess I have to confess that it depends on the price differential. I am quite willing to pay 20% more to fly United. But I am not willing to pay 250% more versus another airline like spirit. Four stars with all of them essentially awarded for dominating on price!

    Terrible customer service and misleading insurance process…read more I specifically purchased travel insurance that advertised the ability to cancel for any reason with an 80% reimbursement. I called on Tuesday regarding a flight scheduled for Friday. The live agent told me I had to cancel at least 24 hours before departure to qualify. Based on that, I was instructed to call back Thursday to process the refund. When I called back on Thursday, I was informed that I would only be eligible for a reservation credit, not a refund. This directly contradicted what I was previously told. I requested that they review or pull the recorded calls where I confirmed eligibility, but my concern was not addressed. The inconsistent information and lack of accountability made the process frustrating and misleading. This makes me afraid to use Spirit Airlines for traveling. Buyers should be very cautious and confirm all refund and insurance terms in writing before purchasing.

    Photos
    Spirit Airlines - This is how much leg room you get.  I had to sit with my legs at 45 degrees to fit.

    This is how much leg room you get. I had to sit with my legs at 45 degrees to fit.

    Spirit Airlines - Dirty seats

    Dirty seats

    Spirit Airlines - Gum???

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    Gum???

    Dallas Fort Worth International Airport - Terminal D

    Dallas Fort Worth International Airport

    3.2(4.1k reviews)
    12.0 mi

    Went to Dallas for the first time (Texas) in general and it was a fun experience! Fort Worth is a…read morepretty large airport with plenty of great lounge experiences. There was a video game arcade lounge which was really cool and I thoroughly enjoyed. Finding the gate was easy but there was just so much walking.

    Our most recent flight transfer through Dallas/Fort Worth International Airport (DFW) was an…read moreextremely upsetting experience with TSA. Although we both have Global Entry, we were randomly selected to go through regular security screening. At first, we had no reason to question it. When we first approached the TSA PreCheck personnel, she told us that our digital boarding passes did not show PreCheck and that we needed to go through regular security. To save time, we went to the American Airlines desk and requested paper boarding passes. When we brought them back, the TSA personnel told us that she had just learned that we had been "randomly" marked for regular security screening. We then went to the regular security checkpoint, which had a much longer line and took approximately four times longer than the PreCheck line. When we finally reached the metal detectors, however, we were instructed to line up for the X-ray scanner instead. The woman directly in front of us was allowed to go through the regular metal detector, while we were directed to the scanner. Then, people behind us were also sent to the scanner, while other passengers were allowed to continue through the metal detector. At that point, we began noticing a very disturbing pattern. The people being held back and directed to the scanner appeared to be African American, Asian, or Hispanic, while the passengers being allowed through the metal detector appeared to be white. We understand that TSA screening can be random, but seeing this pattern unfold right in front of us was extremely difficult to ignore. It felt like blatant racial profiling. After this experience, I now question whether we were truly "randomly" selected in the first place. We have taken more than 10 flights since getting Global Entry, and this was the first time we were ever "randomly" selected for regular security screening. We genuinely believed it was simply a random screening until we experienced what happened at the security checkpoint. Because of the additional screening, we lost valuable time during our connection. We had only about 1 1/2 hours between flights, and by the time we finally cleared security, the boarding closing time printed on our boarding passes had just passed. We panicked and ran to the nearest American Airlines desk. Thankfully, a staff member checked our flight and kindly assured us that the flight was delayed and that boarding had just started. We then ran from Terminal D to Terminal B, including taking the airport train, and barely made it in time for boarding. We had no opportunity to use any of the airport amenities, restaurants, or shops, so unfortunately, we cannot comment on those. What we can comment on is how upsetting and unacceptable it was to feel that we were treated differently because of our race. No traveler should have to experience this. I sincerely hope DFW and TSA will look into how passengers are being selected and directed through these screening lines.

    Photos
    Dallas Fort Worth International Airport - Break of dawn..... beautiful!!

    Break of dawn..... beautiful!!

    Dallas Fort Worth International Airport - Applebees located in terminal D, near gate D12.

    Applebees located in terminal D, near gate D12.

    Dallas Fort Worth International Airport - Applebees located in terminal D, near gate D12.

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    Applebees located in terminal D, near gate D12.

    Frontier

    Frontier

    1.2(243 reviews)
    12.5 mi

    App was not working when I arrived at airport and they wanted to charge $25 to print my boarding…read morepass $79 for one carry on No WiFi and NO charging ports Common Menu items were not available Rude boarding agent In-flight Credit card sales pitch is tacky Flight attendants absolutely wonderful. Super nice

    Frontier Flight 229 -- Cancun to DFW…read more My experience on Frontier Flight 229 from Cancun to DFW on August 16 was extremely disappointing. I understand that mechanical issues happen, and we were initially told the plane would take about 15 minutes to repair. However, we finished boarding around 11:00 AM and didn't actually depart until approximately 1:00 PM. During that entire time, we remained onboard with inadequate air conditioning, making the wait extremely uncomfortable. While we waited, we were offered only about half a cup of water. Once we finally departed, the flight attendants proceeded to offer drinks and snacks for purchase--nothing complimentary, not even a small bag of peanuts. Given the circumstances and the extended time passengers were kept onboard in uncomfortable conditions, I found this incredibly disappointing. Unfortunately, the attitude of some of the flight attendants made the experience even worse. Their communication with passengers came across as condescending rather than understanding or reassuring. I understand that Frontier is a budget airline, and I don't expect luxury. But basic courtesy, communication, and consideration for passengers during a significant delay should not be too much to ask. Overall, this was a terrible experience, and I sincerely hope I don't have to fly Frontier again.

    Photos
    Frontier - HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

    HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

    Frontier - Is this the business model

    Is this the business model

    Frontier - The two open seats directly across from us that they would not allow one of us to switch to.

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    The two open seats directly across from us that they would not allow one of us to switch to.

    Air France

    Air France

    3.1(9 reviews)
    11.7 mi

    The primary 24/7 (toll-free) Air France phone number to talk to a person is +1 888 404 0510 or +1…read more888 404 0510* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. ## *Your Journey Begins Before Departure* The finest journeys don't begin at takeoff--they begin the moment you decide to travel. Business Class is designed for those who appreciate that every stage of a trip matters, from planning and departure to arrival at the final destination. Booking your flight is simple and flexible, allowing you to choose schedules, seating preferences, and travel options that suit your plans. Once your reservation is confirmed, your itinerary is ready whenever you need it, giving you complete confidence before the day of travel arrives. As you enter the airport, the atmosphere immediately changes. Dedicated Business Class check-in counters help you avoid long queues, while priority baggage handling and expedited airport services at participating locations make every step feel smooth and organized. Instead of watching the clock in a crowded terminal, you're invited to relax in an exclusive lounge where comfortable seating, freshly prepared cuisine, premium beverages, and complimentary Wi-Fi create the perfect environment to work, recharge, or simply enjoy a quiet moment before your flight. ## *A Journey Designed Around Your Comfort* Priority boarding allows you to settle into the cabin without the usual rush. From the moment you're welcomed onboard, every detail reflects thoughtful design and genuine hospitality. Spacious seating, elegant cabin interiors, ambient lighting, and attentive service create an atmosphere that feels calm long before the aircraft leaves the runway. As the aircraft climbs above the clouds, the journey becomes more than transportation. Enjoy carefully prepared meals inspired by international flavors, accompanied by a curated selection of beverages. Whether you're watching the latest blockbuster, catching up on work, or reclining for uninterrupted rest, the cabin adapts to your travel style instead of asking you to adapt to it. Throughout the flight, the cabin crew remain attentive without being intrusive, ensuring your experience feels personal and effortless. Every request is met with warmth, professionalism, and a commitment to making your time in the air as enjoyable as possible. As your destination approaches, the same premium experience continues. Priority baggage delivery helps you move through arrivals quickly, allowing you to begin your business meeting, family vacation, or next adventure without unnecessary delays. From booking your ticket to collecting your luggage, Business Class transforms every stage of travel into an experience defined by comfort, efficiency, and exceptional service.

    Air France is horrible. They lose your luggage and there is no one to talk to. My luggage has an…read moreairtag and has been sitting at DFW for 48 hours. No one can help me. Support is in France and they just keep sending me in circles and instructing me to call back. In other words, each person is washing their hands of it and no one will take responsibility. The voice message says support is available from 8 to 8:30. However, I can't figure out what time zone that is because they are NEVER available!!! When you fly air france, the seats go back to far, so the nasty person in front of you is laying in your face. You can stand up to go to the restroom because there head is in the way. Never, ever will I fly air france again!!!!!

    Photos
    Air France
    Air France
    Air France - Air France U.S. hotline operates 24/7. Call 888 404 0510™ or 1_866.747.0325, the airline's main 'customer service' phone number, for new res

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    Air France U.S. hotline operates 24/7. Call 888 404 0510™ or 1_866.747.0325, the airline's main 'customer service' phone number, for new res

    American Airlines - Seat 4E

    American Airlines

    1.7(247 reviews)
    11.7 mi

    I flew into Dallas and then onto El Paso with American Airlines - then a few days later did the…read moresame in reverse. My flights were uneventful and though both my return flights back from ELP to Miami were delayed, I was lucky as my travel plans weren't really impacted and I was able to get to my final destination without much hassle, albeit later than planned. Staff at the boarding gates and on the flights were great, rides on all flights were smooth and aside from the delayed flights on my return, everything with this airline on this particular trip was solid.

    If I could give American Airlines negative stars, I would…read more This was the worst travel experience I've ever had. I purchased a first-class ticket for a red-eye flight and received none of the basic amenities I expected: no water, no blanket, no food, and no in-flight entertainment. Even the seat pouch was torn, and my phone fell through it. The situation became much worse when my trip was delayed by 15 hours. I was traveling to attend a wedding, but I ended up stranded at Austin Airport with no hotel accommodation, refund, or meaningful support from the airline. To even communicate wiht representatives we had to stand in line for 4 freaking hours. After waiting and dealing with the uncertainty, I was forced to cancel my trip altogether and return home, missing the wedding entirely. For the price I paid and the level of service I received, this experience was completely unacceptable. I would not recommend American Airlines based on this experience.

    Photos
    American Airlines - Onboard Entertainment guide

    Onboard Entertainment guide

    American Airlines - Should be fired!! DFW AA employee ESTHER!! Unprofessional, lacks customer service and rude!

    Should be fired!! DFW AA employee ESTHER!! Unprofessional, lacks customer service and rude!

    American Airlines

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    JSX - airlines - Updated August 2026

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