My experience with Frontier Glass LLC has been deeply disappointing. Despite placing an order and paying a deposit on November 24, 2023, and promised installation before Christmas 2023, it was repeatedly delayed. Communication was lacking, After 4 months of uncertainty and delays and just pure unprofessionalism, I canceled my order. I asked for a refund for not meeting their end of the agreement and they said they would cut a check, but after a month the check was never available to pick up and they have stopped returning all correspondence regarding the refund. The lack of transparency and failure to meet on agreed-upon timelines were unacceptable. I cannot recommend Frontier Glass LLC based on my experience. Bill K read more

As much as I would like to give a positive review, the customer service from the business manager leaves a lot to be desired. I was told I would get a call back in a few minutes to give me an ETA on the completion of my window...24 hours later I am still waiting. I have left a message for a call back but so far no response. If I were to choose a business to have a window replaced, this would not be the place. read more

I live in Delta and had arranged with Frontier Glass (at their offer) to have them come down and replace my truck window. After many weeks of having to call and deal with front office personnel we finally set a date -- today. I had to drop the truck off at Airport Rentals (at Frontier's direction), arrange a ride into work, wife had to walk to work, etc. Appointment was for them to come to Airport Rentals to do the work mid-morning. At 1100 I get a call that their truck had broken down the day before and they wouldn't be coming down to Delta. No other info. Terrible customer service! Not even a courtesy call early in the morning to let me know of the problem. I wouldn't recommend Frontier Glass at all. Go to Glass Doctor or one of the other shops. These guys obviously don't care about inconveniencing their customers! read more

Great fast service for broken windshield. Highly recommend! While visiting Fairbanks we were driving daughters car and a rock hit windshield. They fixed without appointment and were efficient and friendly! read more

I was quoted a price, my insurance was quoted another price through them, and then when I picked up my car, it was a third, completely different price that was much higher. Both women working the front counter were extremely unprofessional. While the work was performed and my glass panel on my car was replaced, I would stay away. It's not worth the hassle of dealing with bait and switch pricing, the poor customer service from the front counter staff, or their lack of understating and attempting to correct their mistakes, even when they admit they had given you a different quote. It has always been my understanding that you are given a quote before your car is worked on, you agree to the amount, the work is performed, and then you pay said quote. If the price turns out to be different, I have always been called beforehand so that I am made aware of the differing price before pick-up. Apparently this is not how things are done here. read more

Customer service is important. Lack of customer service loses customers. I sent a request for a quote and did not receive a reply. I called but you apparently didn't follow thru. I have taken my business elsewhere. read more

They were great! I had been calling around to local places to see about having the back window of my el Camino redone, and had gotten very negative feedback... but these guys got me in quickly and didn't have a problem! I highly recommend them! read more