My grandma was told her custom made Wheelchair was completely covered. By the time we got the Wheelchair she was using a walker so it just sat in the closet. This was late february or early March. Then in July we got a bill. We were told it wouldn't be made until insurance paid for it. The bill was made at the end of June and supposedly there is a 60 day return policy from when we got the chair. But the bill didn't even come in until after that. Then supposedly you can't return custom made stuff. The only reason its custome made is because she was shorter...they dont have anyone short on their client list or what. But we were told numerous ti.es we didnt have to pay for it and the bill didnt come until june. Such a crooked company​ read more

Hey Frontier... read the room you're a cumulative 1 star rating. These folks are crooks! But seriously they send you supplies and charge you when don't order them. Billing won't return calls. The RRT won't return calls. I had to have my dr leave them a message for me just to get them to call! They did call but I was unavailable called them right back and no return calls for a week. The customer service is abysmal, the billing is worse. I'm pretty sure there is insurance fraud at work here. read more

Not professional at all on the phone unfriendly. Overcharge, you on your bill. Take a look at my bill. Look at the items they're charging me for they're charging me 300% more than the items worth read more

Frontier home medical resupply no longer allows you to talk to a "real" person. I called because my entire resupply order was shipped to me wrong. First, I had to navigate an AI secretary. Then, called twice and sad disconnected after waiting 10 minutes. The system promised a return call and I never received one. I am filing a formal complaint with the appropriate agencies. This company has become a disgrace. Shameful how they choose to treat people. read more

There nice but its medical equipment so its expensive i actually ordered my Diabetic shoes from them and it took them a little to long to process my order which would of been free but they processed it right after my insurance accidentally canceled my insurance so i had to pay the 20% charge once I got my insurance back which kinda stunk read more

I have used Frontier for my CPAP supply reorders for the last few years. However, I recently saw how much they were charging for replacement equipment when I had to personally pay for something - 5-10x vs. what you can get branded equipment for online! No reason for there to be this much mark-up, even if Frontier is handling the insurance paperwork. Seems like they believe they can charge whatever they want if it goes to insurance (and I guess they can), but it doesn't go to insurance for me so I get to pay very high prices the same as the insurance companies do. I would still work with them if not for the cost element, as their service has been OK; however, given they are so out of line with the market, I'll would recommend that you look elsewhere for replacement supplies going forward. This behavior is what causes medical and insurance costs to be so sky high for all of us! Also, they constantly call my mobile phone to try to get me to reorder, even if I don't need anything. I will say that the on-line reorder feature was helpful, and I did use it several times when I actually did need new equipment. read more

It took 4 months to get a motorized chair and was told as far as they knew it was still in the warehouse , I asked where and they didn't know what warehouse, but I could Google it if I liked. I had to call three-way with my Gov. Assist. To be told oh my it just got here today and I would get it in the week. I've had it for a couple of months and the motors have gone bad , I had the maintenance man come before Thanksgiving and have not heard from them at all. I left a message on his phone and asked for a call back last week . No reply . Guess I'll try to get a response today when I call again . My batteries won't hold a charge either. I told them this as well on my recording. I feel I got a used chair. read more

Customer service is pretty much nonexistent. Once you've paid the money, not a lot of concern on helping you with any issues that might arise. If you have any alternative to sourcing equipment, I would highly recommend it. You could not do worse. On one piece of equipment, I was told it was past thirty days and there was nothing they could do and on the other, well it is working part of time, so that is good enough.... what the heck is that about???? Crappy, wish I could really say what it is, service. Go somewhere else. read more

Was sent here by unmc sleep Clinic for a cpap machine. A CRT Handed me a face mask. Didn't attempt to determine proper fit or style. She wore here COVID mask under her nose YIKES New to DME you should interview/visit the place before you leave with a piece of equipment and are tied to them for support read more

My oncologist contacted Frontier Home Medical 3 weeks ago to set me up for a sleep study. Two weeks ago I contacted my oncologist to find out why I hadn't heard from them. The nurse called me back and told me frontier wasn't given my phone number. Okay, fair enough that was on the oncology center. Tomorrow I will see my oncologist and STILL have not been contacted. I guess it's a good thing I wasn't needing oxygen if this is how they conduct business! read more

Super customer service. Had a problem with my chair and called Frontier @10:00am. By noon a customer service rep. showed up at my house (30 miles from their business location) fixed the chair in ten minutes and answered any questions we had. Couldn't be happier with them. read more

Worst customer service EVER! Also the highest prices in the world! Get your CPAP supplies from Amazon waaaay cheaper straight up even if you have insurance! read more

Most of the people I've met at Frontier seem genuine. However all business dealings I've had with them give me the impression that they are most interested in recouping the most money they can from insurance companies. Maybe that is the way that home medical companies operate these days, but I've found much better pricing for supplies online - both with and without insurance coverage. read more

My wheelchair is only 5 months old. On Wednesday a screw in the left hand brake just popped off, which means the brake doesn't lock. So...I called Frontier Home Medical immediately(at 12:45)...they said it would be a"high priority." No one showed up or called, so at 4:50, I called back. The man said they had been in a meeting all afternoon and someone would call me in the morning. He did not seem concerned or interested to know my brake not working is a safety hazard. When no one had called by 9:00 Thursday, I called and spoke to a manager. He was very nice, and someone was at my house by 11:00, but it was not a good experience. read more

I had to switch providers since my employer went with a new insurance company. I called the insurance company to make sure Frontier Home Medical was an in network provider. I also called Frontier to confirm this. I asked them what was needed to transfer my records to them. AFTER I had my doctor send over a new order and AFTER I took off of work to meet with them, they had me sign a disclaimer agreeing to pay over and beyond what my insurance company would. I contacted my insurance company, and they said they should not be charging me extra. When I called Frontier out on it, they got angry and said they were upfront with telling me I would have to pay more and that what the insurance company was willing to pay them wasn't even enough to cover their costs. I thought being an in network provider meant that they agreed with the insurance company to charge only what they would be compensated for. If this isn't insurance fraud, it's at least unethical! It isn't my fault what they agreed to get paid from my insurance company! Just be aware that if they tell you they are an in-network provider, you are more than likely going to have to pay over and beyond what your insurance company allows! They misrepresent themselves as being in network providers when in fact, they are not! Like some of the other reviews, order it off of the Internet. read more