Worst, slowest customer service ever... I've been sitting…read morehere for an hour, waiting for the two women to upgrade a ladies' phone! No "we'll be right w you" or anything. They are not going to like my attitude tomorrow when they finally finish helping her

If I could give a zero I would. The customer service is horrible. I needed to complete a return and…read morethe sales rep Sam, Daniel and the manager Josh are not helpful. I returned 3 times to the store the manager is never there. The reps yelled at me because he deliberately lied to me about a process and when I contacted the corporate store they said the rep was being dishonest. Beware do not shop there.

Worst ever!!! The internet and TV is always down. today it has been down for 6 hours so far and…read moreis expected to be down several more hours. Their customer service is useless.... if you can get a live person. We went with them to save money , they talked a good talk when they are trying to sell you the service but it is totally not worth it. We are going back to Comcast. it may cost a little more but we never had all this service interruption. Stay away from this company.

Great service Direct Sales Rep George Merrick is very…read morehelpful out of the Pittston office He went above and beyond helping my transition from Xfinity Contact George directly for service at 570-290-3734

We've had the new-horrible IPTV for over a month. It's probably cheaper for them but it's not…read morebetter than cable for us. The new equipment shouldn't have been a surprise and I hate it. My spouse knows the internet will come back eventually (and it's still an issue so they get no leeway from me and we're paying almost $400 a month (it includes HBO ($17) and HDTV. TRY ANY OTHER SERVICE BEFORE THIS COMPANY. IT'S BAD in every way. Support, when not local, most of the time has no clue what they're even talking about. We have 3 tvs and 2 are within 20' or less of the modem/router on 2nd floor. 2nd floor tvs do the same thing - they drop the internet (and it may be throttling by astound, I don't know). One tv got moved from one room on the 1st floor into a fairly open are in a room right across from the room it was in for 7 years. They changed how the screen (tv) is viewed and it cuts off part of the screen with the FF, rewind, pause. It's annoying and interferes when I'm trying to read something. It does a weird auto rewind too many times and I'm pressing the right button. When I go back into the show, I often have to ff it to where I think I left off. rcn, do this ten times in 30 minutes and tell me how you feel. I'm ready to throw something at rcn/astound (not our tv). The signal on the internet drops too much on all tvs. I had a recorded show on and it kept coming up with three circles (so the internet usually drops when that happens and in ten minutes, I've had to disconnect the damn internet and reconnect it again 4 x). I changed rooms and tvs. rcn/astound/jackie don't respond to this - words are bogus as is the name. I went from being frustrated a lot to being frustrated and angry with the company every time I try to watch tv. I'm one person out of two and my vote for about 8 years has been to ditch the company. That's the only reason it's still here.

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

I finally got rid of service Electric! I'm with Xfinity Internet now and I'm getting way faster…read moreInternet for cheap. I didn't realize that service Electric was given me 245mb per second that's shit Internet and I'm with Xfinity I'm getting 1000mb per second and it's way faster!!!! Service Electric sucks really bad I'm glad I got rid of them thank God my PS5 and Xbox series X is running much faster and downloading games faster too. Thank God for Xfinity Internet. It's much better and faster too. I'll never go back to service Electric they suck ass. I'm glad I made the switch to Xfinity thank God!!!!

I have been an SCTV Cable Internet customer for about 3-4 years and have nothing but good things to…read moresay about it's performance, reliability, speed, equipment, and customer service. The setup was easy and we got the equipment we needed with no problems. (We decided to rent the modem router, not purchase our own. The cost is very reasonable.) We have had only a handful of outages in those years, and every one of them were very brief. Their pricing is reasonable compared to other companies. I just spoke with their Billing department to make a change to our account. I got a real human being very quickly. She verified my account and made the change while we were talking, and was very professional and helpful.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.